Interfaces with customers via telephone, written correspondence, fax, web, and/or electronic mail.
Research customer information utilizing appropriate systems, policies, regulations, procedures and other reference materials to effectively respond to and resolve customer issues.
Accountable to remain current on knowledge of diverse products and proactively recommend items needed by customers to increase customer satisfaction and improve transaction profitability.
Blue Cross and Blue Shield of Nebraska champions the health and well-being of their members and communities. They have over 80 years of experience and continuously innovate to drive health care forward while meeting the needs of our members and state.
Manage enrollment processing, research, and resolve eligibility and enrollment issues.
Review plan documents and benefit attributes for accuracy and manage them within the internal system.
Process carrier and client contact changes with carriers and update all internal systems and client facing contact sheets.
Newfront is a modern insurance brokerage, transforming the industry with innovative technology and expertise. They are committed to fostering a diverse and inclusive workplace where employees can grow and contribute to the company's success.
Assist clients with their home and auto insurance needs, answering questions and providing documentation.
Proactively reach out to clients regarding their policies to ensure their needs are being met.
Communicate effectively via phone, email, and SMS with potential clients to build trust and deliver outstanding customer service.
YouSet is revolutionizing the insurance industry by combining technology, data, and human expertise. They’re on a mission to build the most user-friendly and highly rated insurance platform in Canada and have helped over 250,000 users shop for insurance.
Provides timely and accurate information and service to policyholders and agents.
Independently solves problems relating to policies and escalates others as needed.
Identifies, analyzes, and owns customer policy needs to ensure high customer satisfaction.
Liberty Mutual strives to create a workplace where everyone feels valued and supported. They foster an inclusive environment with comprehensive benefits, workplace flexibility, and professional development opportunities while valuing hard work and integrity.
Help potential customers navigate the online shopping experience and find suitable health insurance quotes.
Resolve administrative and billing questions with urgency and clarity, turning stressful questions into seamless resolutions.
Use industry-leading support tools and CRMs to document interactions and propose product/process improvements.
SimplyInsured aims to eliminate the fear associated with health insurance for small business owners by making it transparent and accessible. Born in Y-Combinator and backed by top-tier investors like Bessemer Venture Partners , SimplyInsured is disrupting a convoluted industry.
Handle and carefully respond to all inbound and outbound customer inquiries.
Provide excellent customer service through active listening.
Work with confidential customer information and treat it sensitively.
TP is a global, digital business services company that delivers advanced, digitally powered business services to help brands streamline their business. They have more than 500,000 employees who speak more than 300 languages, and have global scale and local presence to support communities, clients, and the environment.
Serve as the first point of contact for prospective customers via the phone.
Demystify the industry jargon and make life insurance easy to understand.
Use a consultative sales approach to guide customers through the application process.
Zinnia is the leading technology platform for accelerating life and annuities growth. With innovative enterprise solutions and data insights, Zinnia simplifies the experience of buying, selling, and administering insurance products. They have over $180 billion in assets under administration, serves 100+ carrier clients, 2500 distributors and partners, and over 2 million policyholders.
Drive conversations through inbound and outbound calls for a seamless experience.
Deliver fast, accurate multi-carrier quotes using underwriting judgment.
Guide members through coverage choices to ensure they feel informed and protected.
Branch aims to make insurance accessible by using data, tech, and automation. They focus on simplifying the insurance process and passing savings to members, redefining the insurance work environment with a remote-first approach and opportunities for growth.
Maintain, update, and manage employee enrollment and eligibility files with accuracy and timeliness.
Process and track eligibility changes, including new enrollments, terminations, qualifying events, and status updates.
Communicate professionally with internal departments, vendors, and clients to resolve billing and eligibility issues.
Trucordia is an insurance brokerage that offers an unrivaled combination of people, tools, and solutions. The company has more than 5,000 team members across 200 offices and is ranked as one of the fastest-growing companies in the U.S.
Serve as the primary financial and billing contact for caregivers during the onboarding process into behavioral health services.
Explain insurance benefits, coverage details, and estimated out-of-pocket costs in a clear and compassionate manner.
Respond to initial billing, insurance, and payment-related questions, escalating complex inquiries to appropriate insurance providers or internal teams.
Jobgether helps partner companies find candidates for their open positions. They use an AI-powered matching process to ensure applications are reviewed quickly, objectively, and fairly against the role's core requirements.
Provide empathetic and knowledgeable support to members by answering questions, solving problems, and explaining their medical and dental benefits packages.
Work in a structured, fast-paced service center environment, handling unscripted calls and translating complicated health insurance concepts into understandable terms.
Commit to a schedule starting at 9am-5pm EST for training and shifting to 10:30am-6:30pm EST thereafter, working 37.5 hours per week primarily on phone-based support.
Blue Cross Blue Shield of Massachusetts is a health insurance company offering medical and dental coverage. It is a community-focused, not-for-profit health plan with over 75 years of history, serving 2.8 million members and promoting a wellness-focused, inclusive, and rewarding workplace culture.
Effectively communicate, present and sell to our inbound inquiries.
Cross sell a wide range of personal lines products with multiple top-rated carriers.
Communicate with escrow and lender professionals to complete the sales process.
Fidelity National Financial's Property and Casualty Insurance Agency provides affiliated title insurance customers with a competitive path to purchasing homeowners insurance. They utilize an inbound-only sales model.
Answers incoming calls and resolves customer requests using Denver Health policies.
Screens and identifies customer requirements to take appropriate action.
Collects demographic, medical complaint, and insurance information for patient care.
Denver Health is an integrated, high-quality academic health care system considered a model for the nation. It includes a Level I Trauma Center, a 555-bed acute care medical center, Denver’s 911 emergency medical response system and 10 family health centers.
Set up appointments over the phone with warm leads.
Over Zoom, present and describe benefit plans.
Distribute all benefit enrollment materials, then decide who qualifies.
They seek applicants interested in working virtually from home and value a team-oriented approach. The company takes pride in making daily chores challenging, enjoyable, and gratifying.
Supports Medical Policy Directors (MPD) through various aspects of the New Policy processes.
Performs multi-faceted data and report analytics to provide accurate client or policy information.
Researches and examines client questions and drafts accurate responses.
Cotiviti provides payment accuracy and analytics-driven healthcare solutions. They have a large team, and cultivate an inclusive and equitable environment for all employees.
EPIC Insurance Brokers & Consultants is one of the fastest-growing firms in the insurance industry. Fueled by capable, committed people, EPIC has over 3,000 employees nationwide and is headquartered in San Francisco, founded in 2007. Our core values are: Owner mindset, Inspire trust, Think big, and Drive results.
Act as the primary gatekeeper for all inbound communication, ensuring a professional and welcoming first impression.
Process insurance payments and handle basic billing inquiries.
Maintain clear communication between the client and the internal production team.
Savvital provides diversified services to small and medium-sized businesses in the international market. Their team of educated experts are motivated individuals excited to handle tasks that can bring capacity to your workday.
Investigates claims using internal and external resources, analyzing reports and researching past claim activity to make damage and loss assessments.
Determines policy coverage through analysis of investigation data and policy terms, establishes claim reserves, and negotiates settlements within authority limits.
Maintains accurate claim file documentation throughout the life cycle of cases and alerts leadership to potential fraud or subrogation issues.
Liberty Mutual is a diversified global insurer and the third-largest property and casualty insurer in the United States. The company fosters an inclusive culture where everyone feels valued and can thrive, supported by comprehensive benefits and a commitment to professional development within a large corporate environment.
Handle inbound calls and warm leads, consulting with customers on their insurance needs.
Match the correct coverages, products, and benefits to convert sales leads into policyholders.
Represent the Liberty Mutual brand and connect customers to the right products for their needs.
Liberty Mutual is a Fortune 100 company that offers insurance products and services. They value hard work, integrity, and commitment, and strive to create a workplace where everyone feels valued, supported, and can thrive.
Deliver an outstanding customer experience by supporting inquiries across phone, email, text, and chat.
Manage high-complexity insurance workflows and inbound support requests to collect documentation.
Partner with clinical, scheduling, and operations teams to ensure accurate treatment plan alignment and continuity of care.
Expressable is a virtual speech therapy practice that aims to transform care delivery and expand access to high-quality services. Since 2019, they serve thousands of clients with a focus on parent-focused intervention and an e-learning platform with home-based learning modules.