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  • Lead and accountable for patient experience performance and efforts across the organization.
  • Conduct stakeholder and user research to help inform product decisions
  • Collaborate and manage across cross-functional teams to develop and launch high-quality products and processes.

Product Management Communication Skills

18 jobs similar to Senior Product Manager, Patient Experience

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  • Define and execute strategic product roadmaps that improve user experience, foster growth, and support customers throughout their lifecycle across multiple treatment categories.
  • Lead projects from discovery through technical development and launch, ensuring high-quality delivery and continuous iteration based on data and customer insights.
  • Identify friction points in the user journey to build empathetic and accessible solutions.

Hims & Hers is a health and wellness platform on a mission to help the world feel great through better health. The company is redefining healthcare by putting the customer first and delivering access to affordable, accessible, and personal care.

  • Own a defined product area or set of experiences.
  • Identify and prioritize problems based on patient needs, business impact, and operational constraints.
  • Translate high-level goals into clear product direction, requirements, and success criteria.

Winona is a leading telemedicine company providing HRT for women in menopause. They've built all of their technology in house and have a team of in house physicians providing world-class care via a fully vertically integrated business model.

US 4w PTO 12w maternity

  • Partner with engineers, designers, and business owners to cultivate a shared vision and advocate for this perspective.
  • Ongoing optimization of live user workflows and capabilities, including monitoring of key metrics & user feedback.
  • Write detailed product specs for new features and capabilities, capturing descriptions of business rationale, requirements, and success criteria.

Aledade empowers independent primary care practices to deliver better care to their patients and thrive in value-based care. Founded in 2014, they are the largest network of independent primary care in the country and have a collaborative, inclusive, and remote-first culture.

  • Define and execute market research strategies to inform platform direction.
  • Build and maintain platform product roadmaps aligned to Clario’s strategic priorities.
  • Manage the full product lifecycle from ideation through retirement, ensuring alignment with quality, regulatory, and data governance standards.

Clario is a leading provider of endpoint data solutions to the clinical trials industry, generating high-quality clinical evidence for life sciences companies.

$174,000–$193,000/yr
US

  • Lead the vision, strategy, and execution for core National Care Collaboration Network (NCCN) products.
  • Support product commercialization and GTM activities, building and managing strategic relationships with key stakeholders.
  • Develop and communicate product strategy, priorities, and roadmaps to all stakeholders.

PointClickCare is a health tech company that's founder-led and privately held, empowering employees to push boundaries, innovate, and shape the future of healthcare. They serve over 30,000 provider organizations, making a real difference in millions of lives and are recognized for their flexibility, growth opportunities, and meaningful work.

$133,900–$198,400/yr
US

  • Own and prioritize the roadmap for a digital experience in provider offices.
  • Drive structured product discovery using user interviews, prototyping, and data analysis.
  • Work with cross-functional teams to define customer problems and translate them into product bets.

PatientPoint transforms the healthcare experience through the strategic delivery of behavior-changing content at critical moments of care.

$115,000–$140,000/yr
US

  • Collaborate with the Director of Product to align cross-functional efforts into a unified product vision.
  • Identify friction points across the entire member journey by facilitating user research.
  • Work closely with Engineering, Design, Clinical and Coaching Operations to ensure that our technology enables a seamless care model.

Calibrate is redefining obesity care by combining clinical research, personalized coaching, and lifestyle intervention. They are closing the care gap in the $600B market with their app-based experience which supports members across the four pillars of metabolic health.

$110,000–$155,000/yr

  • Manage Luna’s Platform and Web applications that support scheduling, billing / claims processing, and other operational workflows.
  • Identify, plan, and shepherd the release of new features and enhancements with a focus on scale, reliability, and support for new customer experiences.
  • Conduct ongoing user research, including interviews and usability testing and define and track success metrics.

Luna, founded in 2018, is the leading tech-enabled in-home physical therapy platform, revolutionizing patient care by offering personalized therapy sessions at scale. Luna also provides physical therapists with a flexible and efficient platform, empowering over 3000 professionals to manage their careers effectively and avoid burnout.

$250,000–$300,000/yr
US Unlimited PTO

  • Hire, coach, and grow our teams of all levels within product, design, and content.
  • Develop and socialize a compelling research & data-informed product strategy that deeply connects to the most important customer and business opportunities/problems ahead of us.
  • Define and report on KPIs to drive meaningful impact and to inform decision making

Modern Health is a mental health benefits platform for employers, offering access to various resources for emotional, professional, social, financial, and physical well-being. The company has a unique culture centered around high empathy and accountability, with a drive to make mental health a strength and priority for all.

$89,865–$155,767/yr

Lead the delivery and growth of our customer experience. Build the end-to-end product vision and roadmap for the whole customer experience. Partner with Marketing and Growth teams to develop go-to-market plans that attract users.

Experian is a global data and technology company, powering opportunities for people and businesses around the world.

$162,000–$258,700/yr
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  • Define and own the product roadmap for the member-facing mobile app experience, focusing on key user journeys.
  • Spearhead the strategy and delivery of internal provider companion tools that integrate with the member experience to enable high-quality care.
  • Partner with Clinical Operations, Legal, and Compliance teams to integrate evidence-based practices and ensure digital experiences meet HIPAA/privacy compliance standards.

Headspace exists to provide every person access to lifelong mental health support and combines evidence-based content, clinical care, and innovative technology.

$214,000–$261,000/yr
US

  • Deliver innovative and high-impact product strategies to drive user growth.
  • Own product roadmaps and align teams on priorities to deliver high-impact, scalable product solutions.
  • Mentor and guide product managers, fostering a culture of ownership and accountability.

EarnIn is building products that deliver real-time financial flexibility for those with the unique needs of living paycheck to paycheck. They have an incredibly experienced leadership team, world-class funding partners and are growing fast to continue bringing world-class talent onboard.

  • Drive messaging, positioning, and clarity around Included Health’s product roadmap and innovation priorities.
  • Synthesize customer voice, competitive intelligence, and market trends to inform roadmap commitments.
  • Develop timely narratives and product demos to support launch campaign success across clients.

Included Health is a new kind of healthcare company, delivering integrated virtual care and navigation, raising the standard of healthcare for everyone.

  • Define the product vision and strategy for our digital health ecosystem.
  • Lead the product organization and collaborate with cross-functional teams.
  • Own the end-to-end product development lifecycle, from ideation through scaling.

Lifeforce is the world's largest longevity medicine program, offering personalized, effective, and empowering healthcare. It combines diagnostics, clinical experts, health coaches, and customized protocols, accessed from your home, at the price of a gym membership.

Europe

  • Define a vision and strategy informed by company objectives and customer needs.
  • Partner with technical and product leaders to align strategy and platform investments.
  • Communicate strategy, product health, experimentation status, and insights to a wide audience.

Smartsheet has helped people and teams achieve for over 20 years. They're building tools that empower teams to automate the manual, uncover insights, and scale smarter, creating space to think big, take action, and unlock the kind of work that truly matters.

Australia Unlimited PTO

  • Manage the roadmap for various A&S customers, identifying opportunities to create new capabilities or optimizations of existing capabilities.
  • Develop the client relationship via offering, educating and delivering League solutions, and promoting the client’s vision and needs within League.
  • Run product discovery, compile product requirements, and solicit engineering feedback to create solution definitions that are strategic and compelling

League, founded in 2014, is the leading healthcare consumer experience (CX) platform, powered by artificial intelligence (AI), reaching more than 63 million people around the world. They deliver high-engagement healthcare solutions proven to improve health outcomes.

US

Lead the product roadmap for telephony features and enhancements, identifying customer needs and pain points. Serve as a subject matter expert for hospital operators and customer contact centers, acting as a point of contact for external partners. Analyze product quality and engagement performance using Mixpanel, Appsflyer, Crashlytics, and other internal analytics tools.

TigerConnect transforms healthcare with the industry’s most widely adopted clinical collaboration platform, modernizing the way healthcare professionals connect.

US

  • Enhancing patient experience in ambulatory and virtual care across a designated region.
  • Implementing and optimizing patient experience initiatives, programs, and best practices.
  • Identifying improvement opportunities and helping facilities achieve high patient satisfaction.

Dignity Health Medical Foundation is a California nonprofit public benefit corporation with care centers throughout California and is an affiliate of Dignity Health.