Schedule, cancel, and reschedule imaging appointments with prompt and courteous phone assistance.
Collect patient demographics, insurance, authorizations, and verify eligibility for imaging services.
Educate patients on exam protocols including medication limitations, labs, and preparation instructions.
Dignity Health Medical Foundation is a California nonprofit that provides comprehensive health care services. Dignity Health Advanced Imaging has 160 staff members and performs over 175,000 exams annually, focusing on quality imaging and compassionate care.
Handle inbound calls regarding STAT medical record requests.
Ensure prompt and courteous responses within performance standards.
Maintain accurate records and escalate issues as needed.
This organization manages the release of medical records in urgent timeframes. It maintains a remote workforce focused on customer service and compliance.
Answer calls and resolve questions, routing to appropriate departments.
Complete documentation in EMR and marketing systems, including initial prescreening.
Schedule new and returning patients and complete follow-up duties.
Pyramid Healthcare provides addiction treatment, mental health recovery, and eating disorder treatment. They focus on client-centered care and offer supportive environments that help patients overcome life’s challenges.
Troubleshoot product, service, and enrollment issues with sensitivity and urgency while maintaining compliance.
iRhythm is a leading digital healthcare company that creates trusted solutions to detect, predict, and prevent disease. The company combines wearable biosensors and cloud-based data analytics with proprietary algorithms, and is experiencing rapid growth with opportunities across the globe.
Greets patients, family, and visitors courteously, providing information and arranging transportation as needed.
Registers patients by obtaining and verifying required information for the registration system in an expedient manner.
Acts as a preceptor for new hires, providing education and support while maintaining confidentiality of medical information.
Munson Healthcare is northern Michigan's largest healthcare system, with eight award-winning community hospitals serving over half a million residents across 29 counties. The company values excellence, teamness, positivity, creativity, and commitment to exceptional experiences for patients and each other.
Act as main contact for assigned accounts, reviewing and verifying FMLA and Disability forms for compliance.
Pull and complete forms ensuring accuracy, handle high call volumes, and maintain production goals.
Log detailed information, update disclosures, and provide excellent customer service while protecting patient privacy.
MRO Clinics provides management and release of protected health information to healthcare facilities. The company focuses on compliance, accuracy, and world-class customer service.
Respond promptly to internal and external customer inquiries.
Serve as lead contact for accounts and Sales and document all interactions, communications, actions taken, and follow ups.
Communicate delays and cancellations to customers and help facilitate redraw of samples as needed.
Natera is a global leader in cell-free DNA (cfDNA) testing, dedicated to oncology, women's health, and organ health. The team consists of highly dedicated professionals from world-class institutions who care deeply for their work and each other.
Answer emergency and non-emergency calls, dispatch responses, and monitor medical alerts with compassion.
Provide exceptional customer support using scripted and non-scripted responses in high-pressure situations.
Record call details accurately, troubleshoot alarms, and recommend preventative healthcare services.
VRI connects people with care through non-emergency medical transportation and personal home care services. They serve the underserved to improve access and outcomes, with a focus on compassionate support.
Supports Synapse products by troubleshooting issues and providing timely responses.
Works on 3rd party hardware, software, and network related issues.
Documents cases throughout the troubleshooting process.
FUJIFILM Healthcare Americas Corporation innovates for a healthier world with cutting-edge healthcare solutions. They have over 70,000 employees across healthcare, electronics, business innovation, and imaging, guided by their Group Purpose of giving the world more smiles.
Monitor system alerts and notifications during overnight shifts, following established troubleshooting protocols to address issues.
Execute problem-solving actions based on provided flowcharts, restart hardware systems, or escalate issues to senior engineering staff as needed.
Maintain detailed logs of alerts and actions taken, and provide flexible shift coverage including filling in for team absences or vacations.
Mainspring Energy is revolutionizing power generation with the world's most flexible and adaptable local power generation technology, the Mainspring Linear Generator. Backed by top-tier investors including Khosla Ventures and Bill Gates, we are a rapidly scaling company with a culture of pragmatic optimism, excellence without ego, and proactive collaboration.
Provide excellent customer service via phone and remote technical support.
Troubleshoot and configure PCs, printers, peripherals, and network equipment.
Perform maintenance tasks and provide ongoing user training and self-fix solutions.
Darkhorse Tech provides comprehensive Dental-Specific IT services including managed support, startup projects, and software/hardware sales. Servicing roughly 1400 clients nationwide, we focus on building relationship-focused partnerships with our clients.
Supports patient care in a call center by acting as a liaison between laboratory sections and caregivers.
Delivers excellent customer service to internal and external caregivers via phone, email, and other communication channels.
Researches and reports patient test results to authorized caregivers.
Dartmouth Hitchcock Medical Center and Clinics is home to the largest laboratory in NH, providing Pathology and Clinical Laboratory services to DHMC and Clinics physician practices, Dartmouth Health member hospital, as well as to independent practices and hospitals throughout NH and VT. They are a leader in process improvement (LEAN/Six Sigma) and encourage collaboration and teamwork for future innovation.
Review medical records to identify clinical information and flag missing documentation.
Coordinate medical record requests and track case pipelines to ensure timely receipt.
Support provider and patient outreach and contribute to operational improvement projects.
Natera is a global leader in cell-free DNA testing, dedicated to oncology, women's health, and organ health. The team consists of highly dedicated professionals from world-class institutions who care deeply for their work and each other.
Answer inbound calls and schedule service appointments
Respond to customer requests (email, webchat, text) to resolve issues
Maintain and update customer database with complete and accurate information
T3 Services Group is transforming the trades one customer at a time with their top notch residential HVAC, Plumbing, & Electrical services. They operate under a philosophy of running their business in new and unconventional ways that elevate the experience customers have when they enter their home.