Provide clear, kind, and empathetic answers to customer requests via email, chat, and phones.
Understand core functions of assigned products and meet or exceed production targets set by manager.
Contribute to documentation improvements by suggesting edits or additions, modeling company and team values.
Planning Center, established in 2006, supports over 90,000 churches worldwide, offering web and mobile products to facilitate communication, organization, and event coordination. Being an independent and debt-free company, they foster a remote work environment with tools like Asana, Slack, Notion, and Zoom, gathering thrice annually in Carlsbad, CA to strengthen team relations.
Ensure the success of Front customers by delivering timely, effective assistance during EMEA hours
Work the day‑to‑day support queues across email and live chat with a focus on resolution quality and speed
Become an expert on Front’s product, features, and common workflows
Front is the customer operations platform built for B2B complexity, keeping every team, tool, and customer conversation in sync so companies can scale without losing connection. Backed by Sequoia Capital and Salesforce Ventures, Front has raised $204M from leading venture capital firms.
Serve as the first point of contact for customer inquiries, providing timely and effective resolutions
Build and maintain strong relationships with customers to ensure satisfaction with EverAI’s products and services
Educate customers on product features, troubleshoot issues, and make tailored recommendations
EverAI is building the future of AI companionship and has 50 million users in 2 years. They are an enthusiastic, passionate, and hardworking team of approximately 75 people, with a founding team that has strong entrepreneurial experience building and scaling web products.
Handle support tickets and customer issues, responding via live chat with clear communication.
Escalate effectively and collaborate with Product/Engineering to resolve issues.
Contribute to the knowledge base and internal documentation to reduce repeat work.
ScorePlay is an AI-powered media infrastructure for sports, automating content operations for major sports organizations. They are a 50-person team based in New York and Paris, growing rapidly with high retention and backing from top investors and athletes.
Handle customer inquiries with speed and professionalism.
Solve customer issues or escalate them as needed.
Collaborate with internal teams for process improvement.
Xometry powers industries by connecting people with ideas to manufacturers. Their digital marketplace provides resources for business growth and connects buyers to global manufacturing capacity.
Become a product expert to address customer questions, providing accurate and prompt assistance via email, webform, phone and live chat.
Research and identify appropriate JSON logs and traces to help identify root causes, and ability to discuss with 2 nd line support .
Work closely with Customer Success Managers, the Engineering team, and other departments to resolve issues, share feedback, and improve the customer experience.
AutogenAI is a leader in Generative AI SaaS, transforming how organizations create and optimize winning bids, tenders, and proposals through cutting-edge natural language processing technology. They are one of the fastest-growing AI companies in the world, expanding rapidly to meet the increasing demand for AI-driven solutions across sectors.
Serve as the primary point of contact for customer inquiries via chat and email on weekends and key holidays.
Support customers through our help desk, Intercom, with clear, timely, and empathetic communication.
Troubleshoot product and operational issues, identifying patterns and escalating bugs when needed.
Way is a B2B technology platform empowering brands to unlock the power of experiences. Founded in 2020, Way began as a solution for hospitality brands and has achieved significant milestones, including a $20 million Series A funding round in late 2022.
Respond to customer inquiries via email, phone, and chat in a timely and professional manner
Provide accurate information about travel bookings, itineraries, and policies
Troubleshoot common client issues and escalate complex matters as needed
They are a fast-growing, fully remote travel company specializing in unforgettable vacations, cruises, all-inclusive resorts, and adventure experiences across the globe. They offer a supportive online community.
Assist customers with onboarding and setup to ensure a smooth experience
Resolve customer issues and support requests via email, phone, and chat
Manage and prioritize incoming support tickets
LightSource is the next-generation operating system for Procurement. They build SaaS software for procurement managers helping them find vendors, manage negotiations, and buy intelligently. The team is small, ambitious, and loves tackling complex problems while learning quickly; they value ownership, direct feedback and continuous learning.
Manage and respond promptly to support tickets, ensuring transparent, human-centric, and efficient service.
Identify bugs, diagnose platform behavior, and escalate complex cases to our QA and Software Engineering teams, following up until resolution.
Identify patterns in user difficulties and suggest product enhancements based on daily feedback.
Wxrks' technology solves the complexity of managing translations at scale. With their context-first translation platform, localization managers, translation agencies, translators, and devs alike can translate, contextualize, and scale global experiences that get results, all backed by enterprise-grade hosting and security.
Consistently deliver a hospitality-driven, empathetic call and message tone.
Deliver timely, accurate, and empathetic support across a high volume of inbound phone calls, as well as some chats and emails from restaurant owners and their guests.
Effectively manage multiple concurrent conversations and tasks, maintaining strong organization, prioritization, and follow-through across all workstreams
Owner.com provides an AI growth system for local restaurants, helping them improve SEO, marketing, and online ordering to grow first-party orders. They have a team in the low hundreds, with top talent from companies like Shopify, HubSpot, and DoorDash, and are headquartered in San Francisco with a sales hub in Toronto.
Respond to customer inquiries via phone, email, or chat.
Provide accurate information about products, services and company policies.
Troubleshoot and resolve customer issues efficiently and effectively.
At Linked Light Pulse, they are more than just a sales company; they're a trusted partner in achieving unparalleled success. With a dedication to excellence ingrained in their DNA, they pride themselves on delivering results that exceed expectations.
Respond promptly to customer inquiries via phone, email, and chat platforms
Assist with booking confirmations, travel changes, and general service questions
Resolve customer concerns with professionalism and efficiency
They are a full-service travel planning company dedicated to delivering personalized, seamless vacation experiences for clients worldwide. From all-inclusive resorts and cruises to custom itineraries and group trips, they combine expert service with deep industry knowledge to help their clients travel with confidence and ease.
Respond to customer inquiries in a timely and accurate manner.
Troubleshoot login issues, account access problems, and subscription questions.
Clearly explain app functionality in a way that is easy for non-technical users to understand.
Huckleberry builds life-changing products and experiences that help all families unlock everyday magic. More than 5 million families trust Huckleberry and their app to be their partner through parenthood; they are growing quickly and expanding their product offerings to help every family thrive.
Providing best-in-class customer care by resolving escalated customer concerns in real-time.
Effectively managing customer objections and offering knowledgeable product support.
Taking initiative and ownership over the customer experience and facilitating smooth resolutions.
Resident creates a house of brands that focuses on quality materials, timeless style, and comfort. Since its founding in 2017, Resident has become one of the fastest-growing, scaled, and profitable omnichannel retailers in North America.
Manage inbound enquiries via chat and email, including AI-assisted conversations
Monitor chatbot interactions and intervene where escalation to human support is required
Identify gaps in automated responses and provide structured feedback to improve bot accuracy and tone
Xplor provides cloud-based technology solutions to small and medium-sized businesses, enabling them to manage their operations. With Xplor Pay, they help businesses get paid quickly and securely. They are unified by their purpose of helping people to succeed.
Work on customer support and success problems from real-world business scenarios.
Utilize proprietary software to provide accurate input and labels to deliver high-quality data.
Collaborate with technical staff to improve the design of efficient annotation tools.
XAI's mission is to create AI systems that can accurately understand the universe and aid humanity in its pursuit of knowledge. The team is small, highly motivated, and focused on engineering excellence, operating with a flat organizational structure where employees are expected to be hands-on.
Ensure customer complaints and standard requests are dealt with efficiently and with the right level of sensitivity.
Monitor, respond and engage with customers on different channels that require service support.
Contribute to a service orientated culture aimed at building repeat business and customer loyalty.
Lastminute.com is the European Travel-Tech leader in Dynamic Holiday Packages. With technology, they turn spontaneous thoughts into meaningful experiences, helping people travel the world. They have a warm and positive work environment where a multicultural team works in great harmony.