Provide initial partner support and convey resolutions to customers
Walk customers through problem-solving processes and provide assistance
Assess customer issues and properly escalate incidents as needed
Huntress is a fully remote, global team of passionate experts and ethical badasses on a mission to break down the barriers to cybersecurity. Founded in 2015 by former NSA cyber operators, Huntress protects all businesses—not just the 1%—with enterprise-grade, fully owned, and managed cybersecurity products at the price of an affordable SaaS application.
Support users across all current and future company products
Communicate with users via email, App Store, and Google Play reviews
Ensure every user has the best possible experience with our brand
Reface is a Ukrainian product company that creates mobile AI applications. In 5 years, our products have been downloaded over 300M times, reached #1 in the USA App Store, received Google Play’s Best App award, and attracted investment from Andreessen Horowitz.
Serve as the primary point of contact for customer inquiries via chat and email on weekends and key holidays.
Support customers through our help desk, Intercom, with clear, timely, and empathetic communication.
Troubleshoot product and operational issues, identifying patterns and escalating bugs when needed.
Way is a B2B technology platform empowering brands to unlock the power of experiences. Founded in 2020, Way began as a solution for hospitality brands and has achieved significant milestones, including a $20 million Series A funding round in late 2022.
Handle support tickets and customer issues, responding via live chat with clear communication.
Escalate effectively and collaborate with Product/Engineering to resolve issues.
Contribute to the knowledge base and internal documentation to reduce repeat work.
ScorePlay is an AI-powered media infrastructure for sports, automating content operations for major sports organizations. They are a 50-person team based in New York and Paris, growing rapidly with high retention and backing from top investors and athletes.
Provide expert assistance via live chat, email, and phone, resolving a minimum of 8 tickets per hour.
Troubleshoot software bugs and navigation issues, serving as the "power user" of the CE Broker platform.
Surface product feedback and collaborate to enhance the internal knowledge base and streamline support documentation.
Propelus simplifies workforce compliance management across healthcare with innovative technology. As a trusted leader for over 20 years, they focus on bringing more good into the lives of the people and organizations serving healthcare.
Deliver fast, accurate, and empathetic support to healthcare professionals across chat, voice, and email.
Navigate tools like Zendesk and Salesforce to investigate cases and maintain accurate documentation.
Monitor trends and flag recurring issues or process gaps to improve worker experience and internal operations.
Clipboard Health helps professionals turn extra time into career growth and financial opportunity with an app-based marketplace. It is a fast-growing Series C marketplace with a global, remote team of 1,000+ people and has been profitable since 2022.
Consulting customers on questions related to websites.
Working timely and effectively with customer requests, resolving issues.
Promoting websites to customers upon opportunity, maintaining service quality.
Social Discovery Group (SDG) is the 3rd largest social discovery company in the world, uniting 60+ brands with 500 million users. Their international team of 1200 professionals and digital nomads works all over the world.
Investigate, diagnose, troubleshoot and find solutions for queries sent through emails and live chats, leading support calls directly with customers as needed.
Be an expert on our product and continuously build your knowledge.
AlphaSense empowers companies to make smarter decisions with market intelligence and search built on AI. They have over 2,000 employees across the globe and offices in the U.S., U.K., Finland, India, Singapore, Canada, and Ireland.
Answer customer calls and reply to email inquiries in a fast-paced environment.
Act as a point of escalation for complex customer and process issues.
Assist customers with navigating the Nutrafol website.
Nutrafol is a company that creates clinically tested products for hair growth and provide support for people at every step of their hair journey. They embrace individuality and differences, leading by example, and empowering themselves and others with their passion for wellness and innovation.
Help potential customers navigate our online shopping experience.
Resolve administrative and billing questions with urgency and clarity.
Use industry-leading support tools and CRMs to document interactions.
SimplyInsured aims to eliminate fear associated with health insurance. They empower small business owners by making health insurance transparent and accessible, supporting over 20,000 customers.
Monitor and respond to customer questions across Slack shared channels and the support ticket queue
Resolve platform navigation, onboarding, billing, and pentest scheduling inquiries
Triage incoming requests and route escalations to the right internal team with full context documented
Oneleet is a fast-growing security and compliance platform that aims to revolutionize the cybersecurity industry by making security and compliance effective and easy. They recently raised a $33 million Series A and are rapidly growing with a team that has decades of experience.
Respond to live chats and emails within SLA windows and own cases through to resolution.
Troubleshoot account access issues, order and shipping status, and redemption and withdrawal flows.
Identify and escalate fraud, safety, and VIP situations using established playbooks.
Loot Labs aims to make collecting fun. Through Boxed.gg, they are reimagining how the world collects by blending digital entertainment with tangible rewards, delivering nostalgia and discovery straight to fans' doorsteps. They are a remote-first company valued for high autonomy and trust.
Serve as the primary point of contact for participants and site coordinators via phone, email, and support channels.
Map and document our support processes end-to-end — own the workflows, find the gaps, fix them.
Spot patterns in support issues and work cross-functionally to address root causes, not just symptoms.
Mural Health is a fast-growing clinical technology start-up that makes clinical trials easier for participants. Their mission is to eliminate any barriers participants or caregivers experience while being part of a clinical trial.
Deliver empathetic support to users through email and video calls.
Manage and resolve feedback and support tickets, addressing needs like clinical QA and software troubleshooting.
Educate and empower users through tutorials and personalized guidance to optimize their workflows.
Nabla is committed to bringing back joy to the practice of medicine. They've harnessed machine learning to develop the leading AI assistant that’s restoring the human connection at the heart of healthcare, with over 85,000 clinicians across 130+ healthcare organizations trusting Nabla.
Communicate clearly and confidently in both English and Spanish, with a warm, professional tone and genuine empathy.
Think fast on feet, troubleshoot effectively, and keep customers reassured every step of the way.
Thrive in a high-call environment and know how to stay sharp, organized, and efficient throughout the day.
Mudflap is transforming the trucking and logistics industry by leveling the playing field for owner-operators and small fleets. They are backed by top-tier venture investors and offer fleet fuel management solutions.
Consistently deliver a hospitality-driven, empathetic call and message tone.
Deliver timely, accurate, and empathetic support across a high volume of inbound phone calls, as well as some chats and emails from restaurant owners and their guests.
Effectively manage multiple concurrent conversations and tasks, maintaining strong organization, prioritization, and follow-through across all workstreams
Owner.com provides an AI growth system for local restaurants, helping them improve SEO, marketing, and online ordering to grow first-party orders. They have a team in the low hundreds, with top talent from companies like Shopify, HubSpot, and DoorDash, and are headquartered in San Francisco with a sales hub in Toronto.
Support system updates and data migration initiatives tied to Lillio’s Payments platform.
Work directly with customers to guide them through merchant applications and answer questions.
Supporting customers with troubleshooting technical support issues via chat, email and phone.
Lillio (formerly HiMama) is a mission-driven business focused on empowering early childhood educators through innovative tools. They are a Series B, private-equity backed company recognized as an industry leader in EdTech.
Provide empathetic, patient-centric support through phone, email, and in-app messaging.
Act as a liaison between patients and providers, relaying critical information.
Guide patients through scheduling, telehealth services, and general inquiries.
Allara Health is a women’s health provider specializing in longitudinal care. Trusted by over 60,000 women nationwide, they connect patients with multidisciplinary care teams focusing on hormonal, metabolic, and reproductive care.
Troubleshoot issues and provide solutions with service.
Track support tickets and work with internal teams.
Roofr is obsessed with its customers and gathers feedback to shape its products. It connects solutions like payments and material ordering into a seamless platform, with an amazing culture, strong financials, and best-in-class company metrics, providing team growth and impact.
Provide ticket-based creative and technical support for Free, Standard, Pro, and Unlimited plan customers
Resolve customer inquiries with speed and accuracy
Analyze trends in our AI support escalations to optimize deflection and improve automated responses
Runway is building AI to simulate the world through merging art and science. They believe that world models are at the frontier of progress in artificial intelligence and they are determined to change the world.