Source Job

• Own the commercial growth and onboarding of IPP, partnering with Merchant Success and Revenue account teams.
• Develop frameworks and data tracking to support successful IPP implementation into core servicing motions.
• Lead consultative merchant engagements by translating operational data into actionable recommendations.

ShipBob is a global supply chain and fulfillment technology platform designed for SMB and Mid-Market ecommerce merchants. They provide access to best-in-class capabilities and aim to deliver a delightful shopper experience. They are backed by leading investors and is one of the fastest-growing tech companies headquartered in Chicago.

• Design and deliver scalable learning systems that accelerate onboarding and deepen leadership capability.
• Own and enhance Karbon’s Onboarding Academy, ensuring consistent, role-specific 30-60-90 day ramps.
• Use AI tools to personalize learning paths, automate delivery, and scale learning touchpoints across the employee lifecycle.

Karbon is the global leader in practice management software for growth-minded accounting firms, providing a collaborative cloud platform. They have customers in 34 countries and have grown into a globally distributed team with a fantastic team culture built on values.

• Complete a brief Customer Service training to learn tools, workflows, and service standards
• Help create and update training materials, guides, and process documentation
• Support Customer Service requests by researching issues, gathering information, and helping coordinate solutions

SupplyHouse.com is an e-commerce company specializing in HVAC, plumbing, heating, and electrical supplies since 2004. They value their team members and cultivate a supportive community through their core values of Generosity, Respect, Innovation, Teamwork, and GRIT.

• Own day-to-day relationships with domestic and international parcel carriers.
• Act as the subject matter expert (SME) in parcel for the Sales and Solutions teams during client scoping and onboarding.
• Collect and analyze feedback from merchants on carrier services, pricing, and feature gaps.

ShipMonk provides cutting-edge technology and a network of owned and operated fulfillment centers that empower high-growth ecommerce and DTC brands to stress less and grow more. With over 2,500 employees across five countries, they are on a mission to revolutionize fulfillment with a merchant-first mindset.

• Serve as the main point of contact during a customer’s implementation process
• Deliver top tier customer service and support across all product areas
• Assist in training customers to ensure the successful beginning of a new customer journey

Shopmonkey is the leading auto-repair shop software company; it is a cloud-based solution that helps auto-repair shops consolidate tools, save time, and streamline their entire operation onto a simple, easy-to-use platform. Headquartered in Silicon Valley and trusted by more than 3,500+ auto shops across the U.S. and Canada, Shopmonkey aims to change the status quo of the car repair market.

• Work on tasks that contribute to the team's projects and goals.
• Work collaboratively and proactively with your team and stakeholders.
• Balance speed and quality in your work to hit business goals and protect systems.

Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest. They are proud to be a remote-first company with a mission of putting people first with competitive benefits.

• Communicate regularly with fulfillment centers and carrier partners to drive on-time origin scans, on-time shipping, and on-time delivery performance.
• Coordinate trailer logs, pull schedules, and ETAs to ensure timely departures; proactively escalate delays or issues with parcel and LTL carriers as needed.
• Partner cross-functionally with fulfillment center outbound teams to support network operations, improve outbound processes, and optimize carrier performance.

Spreetail helps brands increase their ecommerce market share across the globe while improving their operational costs. They are building one of the fastest-growing ecommerce companies in history with a flexible work environment.

• Help create and update training materials, guides, and process documentation.
• Support Customer Service requests by researching issues, gathering information, and helping coordinate solutions.
• Contribute to projects that improve service processes, efficiency, and consistency.

SupplyHouse.com is an e-commerce company specializing in HVAC, plumbing, heating, and electrical supplies since 2004. They value every individual team member and cultivate a community where people come first, providing the best possible experience for their customers.

• Drive high-impact projects to support brightwheel’s strategic priorities.
• Dive deep into data, processes, and the customer experience to improve business performance.
• Partner with senior management teams as a trusted thought partner.

Brightwheel's platform in early ed is the largest, fastest growing, and most loved. They are trusted by millions of educators and families every day and are backed by top investors. They are a distributed team with remote employees across every US time zone, as well as select offices in the US and internationally.

• Assist the PD team with packaging artwork, coordinating communication with cross-functional teams and manufacturers.
• Help oversee the process for setting up new vendors and track new and existing development tasks.
• Maintain and update documents crucial to product development and launch, including Sku Master database & launch trackers.

FSAStore.com is an online retailer that focuses on Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA) eligible products. Their culture fosters professional growth in the skincare, healthcare, and OTC fields.

• Provide phone, email, and text-based support to customers, partners, users, and community members.
• Proactively monitor in-progress deliveries and take corrective action when necessary.
• Collaborate with team members from various departments to ensure seamless delivery experience.

Roadie is a leading logistics and delivery platform that helps businesses tackle the complexities of modern retail. With a network of independent drivers nationwide, they offer flexible delivery solutions that make complex logistics challenges easy.

• Will be working as part of the Go-To-Market Strategy & Execution Excellence team to support and contribute to strategy and operations
• Work in the ServiceNow (matrix) organization with sales, operations, marketing, program teams and channel resources, on cross-functional initiatives
• Will be trained on and contribute to specific projects relating to operations and execution in a fast-paced field-selling organization

ServiceNow, founded in 2004, aims to transform how people work. They are a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®, connecting people, systems, and processes to empower organizations.

• Support the Own Brands Management in various topics such as pricing and product visibility.
• Categorize new products and keep product data up to date across all online shops.
• Work with the marketing team by selecting suitable products for newsletters, banners and campaigns and support performance evaluations.

Redcare Pharmacy is Europe's leading online pharmacy, driven by engaged teams and modern innovation. They strive to create a pleasant and cooperative work environment where every employee feels comfortable contributing to their vision “Until every human has their health”.

• Own our flagship leadership development program, evolving it from a static framework into a living practice embedded in the flow of work.
• Design and launch our "Manager 101" program, focusing on managing remotely, effective 1:1s, team rituals, and operational excellence—leveraging AI to provide just-in-time coaching and prompts.
• Partner with People Partners to manage bi-annual upward feedback cycles, ensuring insights lead to actionable development for managers.

Chainguard is the secure foundation for software development and deployment. They provide guarded open source software, built from source and updated continuously, and helps organizations eliminate threats in their software supply chains. Founded by the industry's leading experts on open source software, security and cloud native development.

• We care about each other and our mission to make a difference in the world.
• We are accountable for our results – while never forgetting to act with integrity, empathy, and respect.
• We are constantly innovating and exploring new ways to work together to make an impact with our work.

Magnet Forensics is a global leader in developing digital investigative software. They acquire, analyze, and share evidence from computers, smartphones, tablets, and IoT-related devices, serving thousands of customers globally and playing a crucial role in modernizing digital investigations.

• Audit and rebuild our recruiting funnel.
• Find creative ways to showcase our culture.
• Improve key milestones (onboarding, anniversaries, promotions).

Dash0 is building an OpenTelemetry-native, AI-centric platform to eliminate vendor lock-in. They aim to shape a delightful product for developers with transparent pricing and cost-control built-in.

• Content Creation & Design: Build slide decks and sales collateral.
• Maintain "Product Truth": Update internal knowledge guides as the product changes.
• Enablement Logistics: Assist with the operations of Sales and CS Bootcamps.

EvenUp is dedicated to closing the justice gap by leveraging technology and AI. They are a rapidly expanding vertical SaaS company committed to providing personal injury layers and victims with the resources needed to secure fair compensations with a team of 500+ employees.

• Conduct ongoing people product research with leaders, managers and employees.
• Design and iterate people products such as Career Frameworks, Performance Management, Total Rewards, Policies and Benefits.
• Coach and advise managers and employees through complex or sensitive situations.

Primer provides a unified payment infrastructure, empowering businesses to unleash their payment potential. They strive to make something complex incredibly simple and intuitive and have been invested in by the world's top investors. They have been fully remote and globally distributed since founding in 2019, operating with a high-trust, flexible culture.