Assist clients via phone, chat, and video to resolve inquiries and support program needs.
Maintain strong customer relationships and resolve issues efficiently and professionally.
Support trainers and clients with program questions using strong communication skills.
Dog Academy provides customer support and training services for dog owners and trainers. They foster a collaborative and supportive team environment with a focus on making an impact helping dogs and owners.
Manage and expand revenue and distribution at designated customer accounts, acting as the main point of contact.
Generate profitable growth through impactful storytelling and skilled negotiation to support commercial strategies.
Develop and execute channel-specific selling strategies and provide actionable market insights to Sales and Marketing teams.
PBI-Gordon Companies is an employee-owned organization focused on people, pets, and the places they go. With subsidiaries including PBI-Gordon Corporation, Pegasus Laboratories, and PetAg, Inc., they foster a culture of integrity, innovation, partnership, and pride across their teams.
Educate and support customers requesting policy cancellation through inbound calls and email, managing high volumes with empathy and efficiency.
De-escalate challenging situations with professionalism, re-educating pet parents on the lifetime value of coverage.
Navigate multiple systems, document interactions in CRM, and meet productivity targets in a fast-paced remote contact center.
Trupanion is a leading provider of medical insurance for cats and dogs in North America, dedicated to helping pet owners budget and care for their pets. They offer a collaborative, pet-friendly environment with a focus on teamwork and innovation, employing a large remote and hybrid workforce.
Support both English and Spanish speaking customers by delivering clear, professional, and empathetic communication across warm inbound leads, and email interactions.
Build genuine trust and rapport with pet parents by utilizing a consultative approach to understand their unique needs and recommend appropriate coverage solutions.
Educate potential customers on the value and benefits of Trupanion coverage to empower informed decision-making.
Trupanion is a leading provider of medical insurance for cats and dogs in North America with a mission to help loving, responsible pet owners budget and care for their pets. At Trupanion, they offer a collaborative, casual, and pet-friendly environment where everyone is encouraged to be themselves.
Address customer inquiries promptly and accurately within service level agreements.
Deliver exceptional 6-star customer experience through email, phone, and social media.
Track order statuses, resolve service issues, and collaborate with cross-functional teams.
Thuma is a bedroom lifestyle brand offering Bed Time essentials and amenities designed to celebrate life’s simple pleasures. They are a lean, quickly growing team that values integrity, collaboration, and open-mindedness.
The Patient Care Coordinator manages client outreach for assigned veterinary practices, supporting preventive care compliance and appointment scheduling.
This role educates clients on recommended veterinary services while conducting outreach through phone, text, and email to schedule appointments and follow up with clients.
The PCC serves as the primary communication liaison for assigned clinics, helping support clinic workflows and service goals.
Alliance Animal Health is a fast-growing private equity backed, Veterinary Service Organization. Our goal is to make it easier for our practices at every step by providing business solutions, so that they can focus their energy on providing incredible care for animals.
Provide outstanding customer service to families over the phone, educating them about evaluation, treatment, and insurance processes.
Accurately enter patient registration information and schedule appointments, identifying potential conflicts.
Coordinate information between referring physicians, insurance companies, and treatment clinics, handling 40-70 calls daily.
Cranial Technologies is the only company globally dedicated to researching and treating plagiocephaly (flat head syndrome) and providing non-invasive ear shape correction. With over 300,000 babies successfully treated, they are a leader in pediatric cranial shaping and foster a compassionate, family-oriented culture.
Provide timely responses to customer inquiries via phone and email, managing tickets and resolving issues.
Follow communication procedures and scripts to uphold the company's standard of care.
Answer questions about damage claims and escalate to management, prioritizing tickets effectively.
Take 5 Oil Change is a neighborhood oil change provider with over 35 years of experience, offering efficient service while customers stay in their vehicles. With a national presence and a strong internal promotion culture (over 90% of field leaders promoted from within), the company values friendly team members and growth.
Handle provider inquiries through multiple channels with accuracy and precision.
Establish and maintain positive relationships with providers on behalf of the company.
Complete ongoing training to stay abreast of products, services, and policy changes.
Capital Blue Cross is an independent licensee of the Blue Cross Blue Shield Association offering health insurance. It is consistently voted one of the "Best Places to Work in PA" and values employee growth and community involvement.
Respond to customer inquiries via email, phone, and chat regarding orders, shipping, returns, and product questions.
Resolve customer concerns professionally and document interactions accurately to maintain high satisfaction.
Collaborate with internal teams to resolve issues and follow company service standards.
Oowlish is a rapidly expanding software development company in Latin America, partnering with premier clients from the United States and Europe to deliver innovative digital solutions. The company is certified as a Great Place to Work, emphasizing a nurturing environment with opportunities for professional growth and international impact.
Responds to business phones, directs callers, schedules client appointments, and addresses voicemail messages within 24 hours.
Responds to virtual chat, directing participants to appropriate resources via referral or direct engagement.
Engages with a system-wide referral database, creating referrals for a diversity of internal and external partners.
Equus Workforce Solutions provides workforce development services in North America. They focus on the development, design, and delivery of demand-driven workforce solutions and have a dedicated and passionate team, offering extensive learning opportunities and networking programs.
Handle a high volume of inbound calls while maintaining strong service levels.
Answer questions about coverage, contracts, and claims from customers, dealers, and repair facilities.
Resolve customer issues or route inquiries to the appropriate department when needed.
APCO Holdings partners with dealerships across North America to deliver innovative vehicle protection products and services. The company is a medium-sized organization with a collaborative and supportive team environment, driven by values of Commitment, Accountability, Results-Driven, and Excellence.
Become a Lovable expert: Understand every part of our product.
Provide Delightful Support: Solve a wide range of user problems with speed, warmth, and clarity.
Troubleshoot and escalate effectively: Investigate bugs, edge cases, and unexpected behavior, partnering with engineering when needed to get users unblocked.
Lovable lets anyone and everyone build software with any language. From solopreneurs to Fortune 100 teams, millions of people use Lovable to transform raw ideas into real products - fast. The company is a small, talent-dense team building a generation-defining company.
Assist customers with website-related issues via phone, chat, or email, including troubleshooting and training.
Document issues in the ticketing system, collaborate with departments, and correct information.
Identify customer needs, communicate trends, and create concise case notes for issue resolution.
OPENLANE simplifies wholesale for customer success, building an advanced digital marketplace for used vehicles. It is a technology and data company with approximately 5,000 employees across North America, Europe, the Philippines and Uruguay, fostering internal promotions and diverse career paths.