Communicate with customers regarding severely overdue loan payments, explaining the impact of delinquency while working to resolve balances through full payment or structured payment plans.
Manage high-volume inbound and outbound calls using manual and automated dialing systems to contact delinquent account holders nationwide.
Handle customer concerns with empathy and professionalism, using negotiation and problem-solving skills to de-escalate situations while adhering to company policies and regulatory requirements.
Enova International is a leading financial technology company that provides online financial services through their AI and machine learning-powered Colossus™platform. They serve non-prime consumers and businesses alike, while offering world-class technology and services to traditional banks—in order to create accessible credit for millions.
Professionally communicate with customers to encourage them to pay their debts.
Maintain trustful relationships while ensuring timely payments.
Unifin Inc is a BPO company with multiple operations in North America, Latin America, and Asia Pacific Region. They are looking for an extraordinary talent who will be part of their unique and diverse team.
Run full intake and secure signed representation agreements
Handle 30–40 calls per shift (weekends)
Urrly uses AI to review every application against the same clear requirements for the role. They evaluate every candidate on job-related factors like skills, certifications, and experience—not on personal attributes.
Make outbound calls to prospective customers and follow up on leads.
Present and sell company products and services to new and existing customers.
Achieve daily, weekly, and monthly sales targets.
MCI is a tech-enabled business services company that delivers Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions. They employ 10,000+ talented individuals and have 150+ diverse North American client partners.
Identify accounts with overdue payments and find solutions.
Maintain daily, weekly and monthly collection goals.
GoodLeap is a technology company delivering financing and software for sustainable solutions. Over 1 million homeowners have benefited from their technology, and thousands of professionals deploying home efficiency and solar solutions rely on GoodLeap’s applications to drive customer communication and business intelligence.
Manage a portfolio of customer accounts to ensure timely collection of outstanding balances.
Communicate effectively and professionally with customers to resolve payment issues and reconcile accounts.
Maintain detailed records of communication and payment commitments in internal systems.
Loadsmart is a growth-stage technology company valued at over $1 billion, reinventing the future of freight using innovative technology. They are a collection of industry veterans and user-centered engineers committed to driving meaningful change with headquarters in Chicago and a globally distributed remote team.
Effectively collect past due AR using a variety of collection methods, techniques, and legal claims.
Focus on root causes of non-payment while bringing past due accounts to a current status.
Regularly review AR and set priorities for effective collection.
J.S. Held is a global consulting firm that combines technical, scientific, financial, and strategic expertise to advise clients seeking to realize value and mitigate risk. The firm provides a comprehensive suite of services, products, and data that enables clients to navigate complex, contentious, and often catastrophic situations.
Collection of outstanding debt by telephone and email.
Maintain an up to date and accurate record of query status.
To manage all disputes and issues relating to allocated ledgers
Quadient supports businesses of all sizes in their digital transformation and growth journey, unlocking operational efficiency with reliable, secure, and sustainable automation processes. Our diverse teams create connections every day, fostering a culture where employees can grow their careers and make a real impact.
Follow up on delinquent accounts and resolve discrepancies.
Maintain accurate financial records and improve processes.
Vert Environmental is a leading third-party industrial hygiene consulting and testing company, providing comprehensive services for both residential and commercial properties. We have built a strong reputation for delivering fast, accurate, and reliable results with expertise in hazardous materials.
Consult and enroll clients into debt relief programs or recommend options.
Document client discussions using Salesforce.
Meet performance criteria set forth by the management team.
National Debt Relief, founded in 2009, aims to help consumers deal with debt and is a trusted consumer debt relief provider. They've assisted over 450,000 people settle over $10 billion of debt, promoting a healthier financial lifestyle.
Respond to client calls using CRM software, addressing concerns with empathy.
Resolve complex financial situations with subject matter knowledge, documenting discussions.
Present settlement proposals to clients and guide them toward their financial goals.
National Debt Relief, founded in 2009, aims to help consumers deal with overwhelming debt, establishing itself as a trusted debt relief provider. With a team-oriented environment, they focus on employee success and growth through mentorship and leadership programs.
Make high-volume outbound calls to potential customers daily.
Present products and services persuasively and with energy.
Manage objections and guide prospects toward purchase decisions.
Aventus is a boutique customer experience BPO in Charleston, South Carolina. They have over 10 years of providing omnichannel support for over 100+ amazing clients and partners in the e-commerce industry.
Be responsible for new customer acquisition and driving ACV.
Master creating pricing proposals, negotiating terms and managing the contract process.
Think outside of the box and have extraordinary interpersonal and communication skills.
Twilio is shaping the future of communications. They deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. The company has a strongculture of connection and global inclusion which means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day.
VALD is a world leader in technology for the allied health industry, providing innovative human-measurement technology. They have over 300 team members in over 35 countries, with 5 offices across four continents and driven by a multidisciplinary team.
Manages a high volume of outbound and incoming member calls regarding delinquent and overdrawn accounts.
Makes payment arrangements within policy and procedure guidelines.
Contacts members with past due accounts, loans, and Visa's via phone, email and mail to discuss outstanding balances and payments.
Peak Credit Union aims to maintain connections with members and local communities to understand their needs. They are an equal opportunity employer who values diversity and does not discriminate based on race, religion, sex, or disability.
HOS247 LLC provides hardware and software solutions to trucking companies in the USA and Canada. Their top-rated ELD Logbook and Fleet Management system ensures transportation compliance and delivers superior visibility, safety, and productivity for commercial fleets.
Collaborate with customers to understand their goals and help them maximize the value of the Respond.io platform
Assist customers during the onboarding process, ensuring a positive and smooth experience
Develop and maintain strong relationships with both internal and external stakeholders
Respond.io, founded in Hong Kong in 2017, is an AI-powered business messaging platform that helps companies manage customer conversations across chat, calls, and email in one place. They operate as a globally distributed team with employees based around the world, contributing to a diverse and inclusive culture.