Translating end-user requirements into technical solutions.
Oversee the preparation of technical concepts and system designs.
Provide guidance and support for troubleshooting and upgrades.
Electro-Voice Dynacord LLC's Audio Business Division is headquartered in Burnsville, Minnesota and produces critical communications systems, pro sound, and public address & conferencing solutions. Keenfinity has over 4,200 employees in over 50 countries and values trust, appreciation, and accountability.
Handle customer and internal user requests via chat, email, and occasionally phone calls in English.
Conduct technical diagnostics to resolve issues and escalate to higher levels of technical support if needed.
Identify patterns and trends in technical issues and suggest improvements to prevent reoccurrences.
Gcore provides infrastructure and software solutions for AI, cloud, network, and security, powering everything from real-time communication and streaming to enterprise AI and secure web applications. They are a global team of 550+ professionals building infrastructure and software that supports the entire digital ecosystem.
Provide first-line technical support for the Mogli SMS & WhatsApp application via various channels.
Troubleshoot complex issues, working with senior support team members to diagnose and identify bugs.
Develop and update our internal knowledge base and blog posts, contributing content to the Mogli support community.
Mogli Technologies provides a cloud-based native Salesforce application for SMS and WhatsApp communications, along with expert Salesforce implementation services. They serve a diverse range of clients and are a close-knit, high-trust team dedicated to accelerating their clients' global success.
Provide Tier 3 support for diverse network environments including Cisco, Fortinet, Palo Alto, ADTRAN, Juniper, Meraki and HP/Dell switches.
Troubleshoot advanced routing protocols: OSPF, EIGRP, BGP, MPLS, DMVPN and Support SD-WAN platforms (Cisco Viptela, Ecessa, Vergx) and wireless LAN controllers.
Configure and troubleshoot voice services: SIP, PRI, Hosted PBX, TDM/IP interworking, Fax over IP. Collaborate with field techs and ISPs to resolve complex issues.
AireSpring, founded in 2001, provides Cloud Communications, Managed Connectivity and Managed Security. They have earned a stellar reputation by taking service and support to the next level, delivering an award-winning customer experience. They serve over 22,000 enterprise locations worldwide.
Serve as the first point of contact for Department of Transportation (DOT) end users, providing Tier 1 technical support and issue intake.
Troubleshoot and resolve issues related to Windows operating systems and Microsoft Office applications; escalate complex incidents to Tier 2/3 support teams as required.
Accurately document troubleshooting steps, resolutions, installations, and remedial actions in the case management system.
TekSynap is a fast-growing high-tech company that understands both the pace of technology today and the need to have a comprehensive well-planned information management environment. It utilizes the best of information technology to meet the business needs of Federal Government customers.
Partner across the engineering team to ensure K-LOVE's programming is broadcast successfully and to the highest quality through expert installation, maintenance, operation, updates, and intricate repairs.
Serve as a primary expert in diagnosing and resolving complex technical faults on equipment and systems down to the component level, utilizing advanced analytical methods.
Maintain an expert-level understanding of FCC rules and regulations, ensuring all equipment and operations are compliant and uphold safety standards.
K-LOVE is a nonprofit, multi-platform media company with a mission to draw people closer to Christ. They own and operate the nation's two largest Christian music radio networks with over 1,000 broadcast signals across all 50 states, and employ nearly 500 team members.
Plan, coordinate, and manage multiple concurrent projects across USDA FS sites.
Lead field technicians in site surveys, equipment installs, and cutover activities.
Navigate customer governance for approvals, escalations, and compliance.
TekSynap is a fast-growing high-tech company that understands the need for a comprehensive well-planned information management environment. They aim to nimbly utilize the best that information technology offers to meet the business needs of Federal Government customers.
Identify, research, and resolve technical and end-user application failures and deficiencies.
Educate and coach customers on best practices for using Axis products and services.
Thoroughly document all research and customer interactions in Salesforce (CRM) to ensure product and service reliability.
Axis Construction Management, LLC provides construction project management, general contracting, tenant improvement, design/build, and related services to commercial and institutional clients in the Philadelphia region and along the East Coast. They value driven waybuilders, relentless curiosity, smart risk-taking, and fearless ownership.
Serve as second-tier technical support, diagnosing and resolving complex customer inquiries promptly.
Support and engage a wide range of external stakeholders by translating complex technical issues into actions.
Perform in-person field support as needed and maintain expertise in utility technical requirements.
ConnectDER represents the next generation in US-based resource technology product development. They are a dynamic, venture-backed company based in Philadelphia, PA, with a team of over 50 dedicated professionals working in remote, hybrid, and on-site roles across the United States.
Ensure trouble-free functioning of the software and hardware complex.
Immediately attract other specialists in case of operation abnormality.
Handle communication with customers regarding their requests and issue reports
Devexperts partners with financial institutions, providing products and solutions for retail and brokerage houses, exchanges, and buy-side firms. They focus on trading platforms, brokerage automation, software development, market data products, and IT consulting.
Provide technical support to customers via phone, email, and video conference.
Resolve hardware, software, assay and training related issues in a 24/7 environment.
Independently resolve complex and routine issues and mentor peers.
Beckman Coulter Diagnostics, a Danaher company, innovates in life sciences, diagnostics and biotechnology to improve patient health. They are a global leader in clinical diagnostics, impacting 1.2 billion patients and more than three million clinicians per year.
First-line support handling customer and internal user requests via chat, email, and phone in English.
Provide consultations about our products and services, such as Cloud, CDN, Hosting, AI and more.
Resolve technical issues by providing technical diagnostics and collect information about customer incidents, forwarding to higher support levels if needed.
Gcore provides infrastructure and software solutions for AI, cloud, network, and security, powering everything from real-time communication and streaming to enterprise AI and secure web applications. With 210+ edge locations, 50+ cloud regions, and thousands of GPUs, Gcore's team of 550+ professionals builds infrastructure and software that supports the entire digital ecosystem.
Supports Synapse products by troubleshooting and resolving issues remotely.
Works on 3rd party hardware, software, and network issues supported by FUJIFILM.
Documents troubleshooting and follows the TAC escalation process.
FUJIFILM Healthcare Americas Corporation innovates for a healthier world with healthcare solutions spanning diagnostic imaging, enterprise imaging, endoscopic and surgical imaging, and in-vitro diagnostics. Fujifilm has over 70,000 employees globally and is guided by the Group Purpose of “giving our world more smiles.”
Provide support to users experiencing product issues or seeking assistance.
Troubleshoot software and platform-related problems reported by users.
Document issues and resolutions within the product support ticketing system.
Equip is a virtual, evidence-based eating disorder treatment program that ensures everyone can access treatment. Since 2019, they have been a fully virtual company with a highly-engaged, passionate, and diverse team.
Maintain overall system environment including monitoring and tuning of performance and capacity.
Create and maintain documents and diagrams depicting system architecture and processes.
Coordinate work with vendors and internal engineering groups on hardware troubleshooting.
Arkansas General is currently seeking a Remote Application Administrator Associate. They value diversity and equal opportunity in the workplace and provide a supportive and collaborative work environment.
Assist field technicians remotely, monitoring requests and aiding in tasks like configuring endpoints and switch ports.
Support dispatch and route optimization in NY, PA, CT, and NJ areas in the US.
Audit completed installs to ensure proper information has been captured.
Honest Networks delivers high-quality and affordable internet service. They are a rapidly expanding, venture-backed internet service provider headquartered in Manhattan that focuses on offering gigabit internet service at transparent and affordable prices.
Advisor to the Senior Manager of Engineering & Construction and support of field build teams and address inventory support teams.
Leverage monitoring tools, reports, and dashboards to detect performance drivers and guide leadership decisions for improving quality, productivity and efficiency.
Communicate training-based communication sessions with stakeholders (Operations, Marketing, Regulatory and Engineering) to support understanding of fiber network and address management fundamentals.
Brightspeed provides fast and reliable internet connections and an awesome customer experience in twenty states throughout the Midwest and South. They are backed by funds managed by Apollo Global Management, with a vision to accelerate the upgrade of copper to fiber optic technologies.
Design and engineer core transport and IP network infrastructure.
Develop and maintain detailed engineering documentation.
Plan and provision transport and Ethernet circuits.
Brightspeed provides fast, reliable internet connections and an awesome customer experience in twenty states throughout the Midwest and South. They are backed by funds managed by Apollo Global Management and their vision is to accelerate the upgrade of copper to fiber optic technologies.