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The Genesys Cloud CX Technical Writer will be responsible for creating and maintaining high-quality documentation. This role ensures that complex technical concepts are translated into clear, concise, and user-friendly materials. Responsibilities include developing technical documentation, documenting business processes, and creating knowledge base articles.

Miratech is a global IT services and consulting company that brings together enterprise and start-up innovation to support digital transformation.

• Author, edit, and maintain Electronic Technical Manuals (ETM), Interactive Electronic Technical Manuals (IETM), and other technical documentation.
• Convert technical content into training materials, manuals, or web-based documents.
• Ensure accurate and timely updates to documentation by managing technical corrective actions.

Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.

• Manage the documentation lifecycle: plan, write, validate, and publish assigned projects, meeting deadlines and aligning with software development cycles.
• Develop and maintain customer-facing content: design and improve knowledge base articles, identify user needs, and create effective learning materials.
• Collaborate to ensure technical accuracy: work with technical writers, R&D teams, product managers, and subject matter experts to ensure accurate documentation.

Intelerad believes in clear healthcare answers, streamlining information flow and maximizing efficiency. They have nearly 800 employees in offices across four countries, serving almost 2,000 healthcare organizations globally.

• Drive the documentation lifecycle, ensuring on-time delivery synchronized with software development cycles.
• Design and improve knowledge base articles, identifying content gaps and user needs to create educational materials.
• Collaborate cross-functionally with technical writers, R&D teams, product owners, and subject matter experts to ensure documentation accuracy.

Intelerad's medical imaging solutions streamline the flow of information, simplifying complex processes, maximizing efficiencies, and shining a light on the unknown.

• Own the creation, maintenance and governance of both internal and external-facing Knowledge Base content.
• Collaborate with subject matter experts, including engineers, developers, and product managers, to gather information and ensure accuracy.
• Analyze user feedback and chatbot performance data to identify areas for improvement.

Abridge's AI-powered platform improves clinical documentation efficiencies. They are a team of MDs, AI scientists, PhDs, creatives, technologists, and engineers working together to empower people.

• Assist in leading the strategy and structure of Home Assistant documentation, ensuring consistency and clarity across the ecosystem.
• Define documentation priorities and keep the content roadmap aligned with project goals.
• Write and maintain technical documentation yourself, with a focus on complex topics like hardware integrations, installation, and advanced features.

The Open Home Foundation is a non-profit organization based in Switzerland, with the objective of fighting for the fundamental principles of privacy, choice, and sustainability for smart homes. They support open-source projects, and open connectivity and communication standards.

• Drive Technical Automation & Integration to build bridges between content systems an product development environments.
• Manage and scale our Localization approach by Championing and implementing features that boost efficiency.
• Strengthen content quality and efficiency; lead and collaborate with Designers to build and maintain guidelines, tone of voice, and glossary.

Docplanner empowers patients by giving them access to leave and read reviews about their visit and provides doctors with the technology to manage bookings easily and save time. They are leaders in 13 countries with over 2,500 employees all over the globe.

The Senior Technical Consultant (AI) acts as the functional and technical expert for customer engagement teams. This role advises clients and configures ServiceNow AI solutions using best practices. They design and implement AI systems with NowAssist skills, AI Agents, and Workflow Data Fabric.

ServiceNow's cloud-based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise.

The Sr. Business Process Consultant(AI) is the functional and process expert, consulting with customers and guiding them in transitioning business requirements to configuration requirements of ServiceNow Generative AI products. Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. Lead customers in their efforts to take advantage of the ServiceNow AI Solution’s standard capabilities in their efforts to improve their business processes.

ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®.

• 5+ years of experience in AI driven ServiceNow platform development, administration, scripting, and outbound product management roles.
• Proven ability to develop engaging and outcome-driven software demonstrations that address customer pain points and business use cases.
• Proficiency in JavaScript, HTML, CSS, and Glide Scripting to develop Proof of Concept (PoC) and Proof of Value (PoV) solutions on the ServiceNow platform.

ServiceNow is a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Their intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations.

Support a global initiative to enhance the operational excellence of an AWS Connect Contact Center. Create standardized documentation, playbooks, and process flows. Analyze ServiceNow incidents to extract knowledge for documentation.

Miratech is a global IT services and consulting company that brings together enterprise and start-up innovation, supporting digital transformation for large enterprises.

Shape clear, accessible, and impactful content for digital experiences. Work at the intersection of product vision and UX, driving strategy. Craft concise, compliant content for flows, microcopy, and scalable systems.

Experian is a global data and technology company, powering opportunities for people and businesses around the world.

• Define end-to-end plans, engage with executive stakeholders, drive root cause analysis, implement solutions and monitor effectiveness of solutions.
• Implement scalable processes or solutions that help us effectively plan and manage multiple UX projects to meet our objectives.
• Ensure transparency, alignment and clear communication of design program status and overall resourcing across the portfolio to key product development stakeholders.

ServiceNow, founded in 2004, provides AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Their cloud-based platform connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.

• Own and manage the product backlog, ensuring stories and acceptance criteria are clear and technically accurate.
• Create and maintain high-quality technical documentation, including process flows, system architecture overviews, deployment workflows, runbooks, and user guides, standard operating procedures (SOPs).
• Work closely with engineering and DevOps teams to gather, clarify, and document technical requirements.

Cprime enables clients to turn ideas into action faster. With a globally diverse team, they transform businesses with consulting, managed services, software, and custom solutions that keep them engaged with clients for true lifetime value. They are curious, passionate and motivated about taking action.

• Provides business and/or technical leadership with Consultants, Customers, and Partners.
• Leading and growing a team of experts who consult, implement, and configure the ServiceNow Technology Workflows products.
• Support services sales teams in sales pursuits, to ensure the accurate solution and scope are being proposed

ServiceNow's technology makes the world work for everyone, and their people make it possible. With more than 7,700+ customers, they serve approximately 85% of the Fortune 500, and are proud to be one of FORTUNE 100 Best Companies to Work For and World's Most Admired Companies.

Responsible for the successful delivery of ServiceNow's solutions and services in a client consulting environment. Key member of the overall implementation project team and expected to deliver thought leadership with deep subject matter expertise related to ServiceNow product capabilities and complimentary technologies. Advise customers on how to take advantage of the ServiceNow Platform capabilities to improve their business processes.

ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®.

• Develop and maintain technical and administrative documentation for systems development programs and IT processes.
• Collaborate with Subject Matter Experts (SMEs) to gather information and document complex IT processes.
• Maintain organized documentation repositories in shared platforms such as SharePoint.

Leidos is a Fortune 500® innovation company rapidly addressing the world's most vexing challenges in national security and health. The company's global workforce of 47,000 collaborates to create smarter technology solutions for customers in heavily regulated industries.

• Oversee execution of a highly complex AI-enablement program, collaborating with stakeholders to integrate AI into design, research, writing, and operational workflows.
• Synthesize complex technical and business challenges into clear strategies and actionable plans that drive customer value and efficiencies.
• Ensure transparency and stakeholder alignment through clear communication of program status, risks, and resourcing choices to technical, business, and executive audiences.

ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®.

Collaborate with senior stakeholders to align on strategic goals, document requirements, and lead more complex implementations. Analyze current processes and workflows to identify improvement areas, define measures to evaluate improvement using the ServiceNow platform, and share insights with product teams. Coach and mentor junior team members on solutioning, building expertise, and project challenges as they arise.

ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®.

• Serve as a thought leader on SPM ServiceNow
• Demonstrate of solutions, both standard and tailored to prospects and existing customers
• Assist sales personnel in qualification of customer needs (business & technical discovery) and performing business value assessments to determine quantifiable outcomes for customers

ServiceNow's technology makes the world work for everyone. They serve approximately 80% of the Fortune 500 and are known as one of FORTUNE's 100 Best Companies to Work For® and World's Most Admired Companies® 2022.