Own and manage a portfolio of existing enterprise customers, driving retention and expansion revenue through strategic account planning.
Build trusted relationships with stakeholders, identify upsell and cross-sell opportunities, and lead commercial conversations including renewals and pricing.
Balance high-volume renewals with expansion, using AI and automation to prioritize accounts and drive predictable revenue.
Algolia is a pioneer and market leader in AI Search, powering over 30 billion search requests weekly for 17,000+ businesses including Under Armour and Stripe. With $150 million in Series D funding and a valuation of $2.25 billion, they foster a high-trust, autonomous culture with global offices and remote options.
Lead and develop a team of Client Success individual contributors to drive revenue, retention, and partner satisfaction across English and French markets.
Manage strategic partner engagements, renewals, and escalations, coaching the team to navigate complex scenarios with confidence.
Collaborate cross-functionally with Business Development, Marketing, Data, Finance, and Operations to optimize workflows and inform strategy.
Maple is Canada's leading on-demand healthcare platform, connecting patients with licensed doctors, nurse practitioners, and specialists. With over 8 million patients and 7,000 business partners, the company fosters a culture of bold thinking and purpose-driven impact.
Own 1–2 of Pulley's largest enterprise accounts as the main point of contact for the customer.
Keep a current view of your account's full project portfolio to represent the program confidently.
Be the go-to contact for decision-makers, build trust through proactive communication, and lead regular check-ins.
Pulley uses AI-powered permitting intelligence to help architects, builders, and retailers speed up commercial projects. Founded in 2021, it combines deep permitting expertise with purpose-built AI and is backed by CRV, Susa Ventures, and Fifth Wall.
Develop and execute customer success strategies to enhance satisfaction, onboarding, retention, and revenue growth.
Monitor customer health and performance metrics to identify opportunities, risks, and areas for optimization.
Own the full commercial lifecycle post-onboarding, including renewals, upsells, and cross-sells, and identify expansion opportunities within existing customer base.
Certn changes how trust works through the world's easiest background check. They've raised $127M+, earned Deloitte Fast 50 recognition, and are a remote-first company with a high-performance edge and a strict no-jerk policy.
Manage a book of high-value Meal Program accounts with full accountability for retention and GMV protection.
Serve as the primary point of contact and strategic partner, building trusted relationships with account admins and stakeholders.
Conduct regular business reviews to align on goals, surface value, and identify opportunities to deepen relationships.
EzCater is a food tech platform for workplaces in the US, connecting organizations with over 125,000 restaurants nationwide for food management. As the #1 in its space, the company values a high-performing, innovative culture with passionate colleagues and opportunities for growth.
Drive strategic account leadership within key community oncology accounts, collaborating with cross-functional teams to develop and execute business strategies.
Manage contracting and access strategy, including negotiations and performance reviews to ensure provider-level access for CAR-T therapies.
Provide education and advocacy to P&T formulary decision makers, and engage with community-focused stakeholders to support Kite's strategic imperatives.
Kite is a biopharmaceutical company developing innovative cancer immunotherapies, specifically CAR-T cell therapies. As a subsidiary of Gilead Sciences, we are driven by the singular goal of curing cancer, fostering an inclusive and diverse culture.
Develop and execute long-term growth strategies with National SI/Resale partners in Japan.
Drive mindshare and enablement by showcasing Pure Storage’s solutions to partner sales teams.
Establish executive relationships and streamline partner engagement processes.
Pure Storage is reshaping the data storage industry with innovative technology. The company has been recognized as a Fortune Best Workplace and fosters a collaborative culture with a focus on growth and inclusion.