Provide expert support for customers using advanced coffee machines, troubleshooting technical issues and guiding them through solutions to ensure a premium experience. You’ll be the first point of contact, assisting with machines like Jura, Rocket, and other high-end espresso systems, handling inquiries via phone, email, or chat.

A Customer Service Technician is a key element within Rackspace’s customer service and technical support operations, providing technical support to customers via phone/chat/support tickets on issues related to hosted business email and Microsoft Office 365. You will partner with customers to provide consistent troubleshooting techniques to quickly identify the source of a problem and provide solutions.

As an Associate Conversational Consultant at Glia, you will assist new and post-launch Financial Institution clients in optimizing their conversational experiences using Glia's platform, addressing challenges, shaping customer experiences, and fostering partnerships. You will review websites, configure virtual assistant responses, guide clients, and collaborate with Glia's product and engineering teams.

As a Technical Support Manager, you will manage and build a world-class team of Customer Support Engineers providing support to high-priority customers. You'll handle day-to-day operations, resolve high-priority cases, partner with product and engineering, coach support engineers, and strengthen processes for scale and efficiency.

Help Customers with a wide range of general inquiries on billing issues and questions, handle customer questions about contract renewals and cancellations, and solve customer issues and escalations about Samsara products and services. This is a remote position open to candidates residing in Mexico.

Manage the day-to-day interactions and processes in our Level 1 Technical Support team by being a mentor for your team members, providing insight into daily responsibilities, handling customer escalations, and overseeing your team. Your goal is to empower your team to produce fast, consistent, world-class technical support and be present for the needs of the team.