Resolve customer concerns effectively and efficiently
Build sustainable relationships and trust with customer accounts through open and interactive communication
Wing is redefining the future of work for companies worldwide. They aim to be a one-stop shop for companies looking to build world-class teams & place their operations on autopilot.
Respond to and manage inbound client and recipient support tickets in a timely, professional manner, troubleshooting issues and providing clear solutions.
Lead brief calls with clients to address questions, resolve issues, and guide users through product features with tailored demos and walkthroughs.
Gather customer feedback, identify trends, and work closely with internal teams to improve processes and contribute to a customer-first experience.
Gifted is a global employee recognition and client gifting platform designed to remove operational friction from corporate gifting. It provides a free-to-use, scalable model with a global catalog to modernize how companies recognize their people.
Own customer retention and revenue metrics by proactively managing accounts and building retention strategies.
Manage outreach campaigns and act as a strategic partner to merchants, driving product adoption and providing exceptional service.
Source expansion opportunities by leading consultations and collaborating cross-functionally to ensure customer success.
Okendo is a customer marketing platform that builds stronger connections between consumers and the brands they love, helping Shopify brands grow by cultivating brand advocacy. The company has a collaborative, high-energy culture with over 16,000 merchant customers and values trust, excellence, and ownership.
Responsible for real-time monitoring and analysis of Contact Center KPIs, including SLAs, abandonment rates, and agent adherence, to ensure operational targets are met.
Process and manage agent requirements such as PTO requests, schedule swaps, and skill adjustments while analyzing planned versus actual shrinkage to maintain coverage and campaign completions.
Utilize proficiency in Microsoft Excel and workforce management software to store data, create reports, produce schedules, and support other teams with necessary operational data and insights.
Oportun is a mission-driven financial services company that provides intelligent borrowing, savings, and budgeting tools to empower members to build a better financial future. The company fosters a diverse, equitable, and inclusive culture through employee resource groups and focuses on delivering affordable credit to underserved communities.
Drive customer retention and growth through adoption, support, and value demonstration for Digital and Smart Business Engagement model customers.
Nurture and support customers throughout their journey, meeting renewal targets and ensuring they become referenceable while tracking interactions in Salesforce.
Partner with global sales executives, support deal execution, and identify new opportunities by monitoring customer growth and product utilization.
QAD is a global leader in next-generation SaaS manufacturing and supply chain solutions. The company has a collaborative culture of smart, hard-working people and is focused on growth and opportunity.