Remote Customer service Jobs · Philippines

• Handle incoming customer calls, emails, and social media enquiries promptly and professionally.
• Process customer orders accurately and coordinate with internal teams for timely delivery.
• Troubleshoot customer issues, resolve complaints, and maintain CRM records.

This company is a growing bakery and food manufacturing business. The company size and culture are not provided in the posting.

• Answer inbound patient calls and schedule appointments professionally.
• Maintain accurate patient records using Tebra EMR and ensure HIPAA compliance.
• Communicate with patients regarding intake forms and scheduling updates.

Our client is a growing healthcare practice that provides patient care. The practice seeks a dedicated team member to support its operations.

• Provide prompt, empathetic, and clear communication to resolve user issues and create a positive support experience.
• Debug and troubleshoot complex technical problems across the platform, collaborating with engineering teams as needed.
• Identify patterns in support requests to address root causes, anticipate user needs, and advocate for customers in product decisions.

Nooks is an applied AI lab building the Agent Workspace for GTM, designing AI agents for sales actions. With over 1,500 customers and $70M+ raised from top VCs, we've tripled ARR each year for 3 years and built a high-caliber team.

• Champion the critical post-launch period, providing high-touch support and personalized guidance to hoteliers transitioning to their live environment.
• Leverage AI tools and automation to resolve repetitive technical issues, freeing up time for strategic troubleshooting and deep product adoption.
• Manage tight SLAs and collaborate across time zones to ensure clients feel supported and confident from day one.

Cloudbeds is a hospitality software platform that powers properties across 150 countries, processing billions in bookings annually. With over 650 employees in 40+ countries, we are a remote-first team of innovators passionate about transforming hospitality through AI and technology.

• Coach and mentor Customer Success Managers to improve customer satisfaction, retention, and relationship management.
• Conduct quality reviews on customer interactions and provide detailed feedback.
• Develop and deliver coaching plans tailored to individual performance metrics and team goals.

Wing Assistant provides virtual assistant and customer success services to businesses. The company is a growing remote organization that values coaching, quality, and continuous improvement.

• Act as the brand's voice in public forums, managing high-volume interactions across social media with empathy and clarity.
• Investigate and resolve complex customer issues independently, finding win-win solutions before escalation.
• Navigate cultural nuances across AU, UK, and US markets while sharing insights to improve internal processes.

We make eco-friendly products and donate 50% of our profits to fund clean water and sanitation projects globally. Our team of over 200 people operates across multiple countries with a mission to increase annual donations tenfold.

• Deliver exceptional customer support across email, SMS, and other channels with proactive communication.
• Coordinate logistics, inventory, and fulfillment operations to ensure smooth processes.
• Support project management and process improvement initiatives to drive operational excellence.

Assist World is a remote-first e-commerce company that connects businesses with virtual assistants. The company values independence and efficiency, with a lean team and a culture of ownership and proactive problem-solving.

• Manage client workflows and tasks in Dubsado CRM for bridal clients.
• Handle email communication and customer service for brides throughout their journey.
• Perform invoicing and bookings management using Asana and Slack.

Wing is a company on a mission to redefine the future of work, offering a one-stop shop for companies to build world-class teams and automate operations. It is a remote-first organization with a supportive culture and opportunities for growth.

• Provide first-level customer support via chat, email, phone, and screen sharing after AI triage.
• Troubleshoot software, account, and workflow issues while helping users with clear explanations.
• Escalate complex cases to Level 2 or specialized teams and handle account changes and inquiries.

This company provides software for nonprofits, hospitals, governments, and volunteer-powered organizations. It is a growing SaaS support team with a focus on mission-driven clients.

• Evaluate customer interactions across calls, emails, and chats to ensure consistency with brand standards.
• Provide structured feedback to supervisors and support coaching to improve agent performance.
• Identify trends and gaps to drive continuous improvement in processes and training.

Palmetto is a leading clean tech company on a mission to accelerate the transition to a clean energy future. Our employees are our most valuable resource, and we foster a promote-from-within culture that prioritizes talent development, career growth, and purpose-driven work.