Remote Customer service Jobs • B2B

As a Customer Success Manager, you will be the go-to resource for top-tier customers to ensure successful product adoption and retention. This role entails handling clients onboarding, clients retention, and success planning. We are seeking someone who can ensure that our clients receive a great experience while working with us.

We are looking for a Customer Success Manager based in China who will be responsible for developing long-term relationships with our customers. Looking for a reliable, analytical, hard-working individual to join our Customer Success Team, working with both our internal teams as well as clients. Our ideal candidate is a good communicator, excellent listener, self-motivated, a natural problem solver, and a great multi-tasker who is able to work in a fast-paced, dynamic environment.

The Client Success Manager (CSM) will proactively engage clients and serve as a trusted advisor, leading to retention and strong product adoption, supporting clients in attaining their objectives using Aspire solutions while driving revenue growth. The CSM will develop client relationships that promote retention and loyalty, taking a proactive approach to ensure the client is realizing value from the Aspire solution through solution adoption and expansion of services.

Seeking a Senior Customer Success Manager to drive growth and retention across enterprise accounts. In this role, you'll own the complete customer lifecycle, from onboarding through renewal and expansion, while serving as the trusted advisor for clients. You will maximize retention and satisfaction, lead onboarding, and drive revenue growth through strategic upsell and cross-sell initiatives.