Help scale and improve Motion's support engine as the Customer Operations Lead. You’ll handle day-to-day execution (coverage, ticket routing, team performance), and also own the systems that make support run: macros, workflows, QA reviews, onboarding, training, and more. This role is a great fit if you’re high-agency, love fixing broken things, and want to run a core function at a fast-moving startup.
You will provide the best customer experience by building and nurturing consultative relationships with strategic customers in order to achieve high retention rates and maximize value realization. As the owner of the day-to-day management of your customers, you will become their go-to expert in all things FourKites. From training your customers on the FourKites platform, to creating actionable goals for ways that they can optimize their supply chain, you are responsible for enabling customers who are delighted.
Responsible for retaining and growing existing customers as a trusted partner by building strong, value-based relationships. In this role, the individual will deliver product value, drive adoption, and serve as the primary point of contact for assigned high-value customers. As a trusted advisor, they will collaborate closely with internal teams to address customer challenges and ensure ongoing customer success.
As a Call Center Agent, you will be responsible for answering incoming calls and addressing the needs and concerns of our clients and their families. This may include scheduling appointments, providing information about services, assisting with billing inquiries, and resolving customer complaints. The position offers flexibility to work remotely or in the office, with comprehensive training provided. The company values diversity.