Serve as the primary point of contact for customers via phone, guiding them from initial request through resolution and service completion.
Investigate customer concerns and develop creative solutions using internal resources and service partners.
Meet performance targets including bookings, memberships, and contact rates while contributing to a collaborative team environment.
Jobgether is an AI-powered job matching platform that connects candidates with employers using technology. The company values inclusivity, diversity, and continuous learning, offering a supportive remote work environment.
Respond to client inquiries across email, phone, and messaging in a professional manner.
Support booking modifications, cancellations, and provide accurate travel information.
Address concerns with empathy and efficiency to ensure client satisfaction.
This company connects clients with travel experiences, guiding them from planning to return. They are a passionate community focused on building dreams and memories through travel, offering ongoing training and support.
Serve as the voice of our customers, providing exceptional support across multiple channels to ensure a seamless experience for hotel partners.
Strengthen client relationships and promote software adoption by gathering feedback and sharing insights with the team.
Create training materials and update support resources while staying ahead of system updates to make a lasting impact.
Cloudbeds is transforming hospitality with an intelligently designed platform that powers properties across 150 countries. With over 650 employees across 40+ countries, we are a remote-first team recognized as a top workplace and on Deloitte's Technology Fast 500.
Develop strong client relationships and act as a trusted advisor, coaching customers on compliance best practices.
Build strategic account plans to drive customer satisfaction, retention, and growth.
Collaborate cross-functionally to solve customer problems with creativity and empathy.
Hummingbird helps financial institutions and tech companies fight financial crime through AI-powered compliance tools. They are a remote-first, fully distributed team that values customer obsession, inclusivity, and supporting each other to do their best work.
Provide outstanding customer service to families and coordinate information between physicians, insurance companies, and clinics.
Obtain insurance authorizations and research benefits, eligibility, and authorization requirements.
Communicate cost shares and financial responsibilities to families to help them make informed treatment decisions.
Cranial Technologies is the only company dedicated to researching and treating plagiocephaly (flat head syndrome) and correcting infant ear shapes with EarWell. They have treated over 500,000 babies and offer a remote, customer-focused culture.
Provide administrative and client support for assigned accounts and client service teams.
Communicate with clients via email, video, and phone to address inquiries and coordinate projects.
Maintain accurate account records, prepare materials, and track follow-up items to ensure timely completion.
Disruptive Advertising helps businesses improve marketing performance through data-driven digital advertising and strategy. The team values collaboration, accountability, continuous improvement, and thoughtful communication.
Provide timely, professional assistance to clients and maintain accurate records of interactions.
Coordinate follow-up activities and resolve service requests efficiently across internal teams.
Manage multiple priorities in a remote environment while ensuring a positive customer experience.
Envisio is a strategy and performance management software company that helps public sector organizations turn strategic plans into measurable results. They support a distributed team with remote work opportunities across Canada and foster a collaborative and supportive work environment.
Coordinate agency participation in national sports-based mentoring opportunities and support event logistics for high-quality youth experiences.
Capture lessons learned from agency activations and develop case studies and resources to share across the network.
Maintain relationships with participating agencies, respond to inquiries, and track program outcomes and reporting.
Big Brothers Big Sisters of America is a national nonprofit that provides mentoring programs for youth. It operates through a network of over 200 local agencies and is committed to diversity, equity, and inclusion.
Learn and become a subject matter expert on PAR OPS software to provide exceptional client support.
Diagnose, troubleshoot, and resolve client issues through phone and email, escalating as needed.
Collaborate with senior analysts and management to maintain accurate ticket tracking and internal knowledge bases.
PAR Technology Corporation is a leader in restaurant technology, providing software and hardware solutions to over 100,000 restaurants in more than 110 countries. The company values collaboration, teamwork, and positive attitudes, fostering a dynamic and supportive culture.