You’ll be the face of Summit Hosting to some of our most important customers, while also mentoring peers, shaping internal strategy, and contributing to CX-wide initiatives. This role requires building client trust, driving outcomes, and leading with insight. Own high-value, post-sale client relationships across our Enterprise segment, serving as a strategic partner aligned to business outcomes.
You’ll be the primary point of contact and build long-term relationships with customers. You’ll help customers through email, phone, online presentations, screen-share and in person meetings. You’ll develop a trusted advisor relationship with key accounts, customer stakeholders and executive sponsors. You'll be responsible for keeping current clients at a high satisfaction level while delivering exceptional customer services on a day-to-day-basis.
As a Lead Implementation Consultant, you will play a dual role — leading the end-to-end delivery of complex implementation projects for enterprise customers while also coaching and supporting a regional team of Implementation Consultants. You’ll provide technical and strategic guidance, serve as a trusted advisor to customers, and foster a high-performing, collaborative team culture.