You’ll be the face of Summit Hosting to some of our most important customers, while also mentoring peers, shaping internal strategy, and contributing to CX-wide initiatives. This role requires building client trust, driving outcomes, and leading with insight. Own high-value, post-sale client relationships across our Enterprise segment, serving as a strategic partner aligned to business outcomes.
You’ll be the primary point of contact and build long-term relationships with customers. You’ll help customers through email, phone, online presentations, screen-share and in person meetings. You’ll develop a trusted advisor relationship with key accounts, customer stakeholders and executive sponsors. You'll be responsible for keeping current clients at a high satisfaction level while delivering exceptional customer services on a day-to-day-basis.
As a Lead Implementation Consultant, you will play a dual role — leading the end-to-end delivery of complex implementation projects for enterprise customers while also coaching and supporting a regional team of Implementation Consultants. You’ll provide technical and strategic guidance, serve as a trusted advisor to customers, and foster a high-performing, collaborative team culture.
Join Cytora as a Service Analyst and play a key role in ensuring exceptional service delivery to our enterprise customers. You'll be the operational heartbeat of our platform—managing live service environments, solving complex support challenges, and driving continuous improvements across product and process. Own the end-to-end service support workflow—from triaging customer queries to tracking resolution and surfacing recurring issues.