Remote Customer service Jobs · Confluence

Take end-to-end accountability for customer service delivery in the international market. Manage service quality and optimize portfolios. Collaborate with top management to drive success.

As an Enterprise Technical Support Specialist, you’ll be the trusted technical expert for our enterprise customers. You'll respond to inquiries, troubleshoot complex issues, and collaborate with cross-functional teams to deliver exceptional support. Your role will be key to ensuring our customers achieve their business goals while seamlessly navigating Airtable’s features and capabilities.

Manage a portfolio of high-value clients, ensuring their satisfaction, growth, and long-term retention. Act as a trusted advisor and be the key point of contact between customers and internal teams, driving product adoption, identifying new business opportunities, and ensuring seamless execution of customer needs.

As the Client Success Manager you will play a key role on the AlterCall team, acting as a critical contact point for our clients. You will maintain and enhance client lifecycle phases, partner cross-functionally, and influence product direction. Own the renewal pipeline, manage contracts, and monitor customer success metrics to improve outcomes and efficiency. Excellent communication is needed for escalation points resolving issues with urgency and empathy.