$43,300–$55,200
USD/year
Provide basic technical support regarding all inquiries and requests concerning our platforms via ticketing system, phone and/or email. Maintain multiple ticketing queues/mailboxes alongside of other team members. Take and record incoming phone calls. Provide training for key users and ensure the continuous support of the users of our systems. Complete integration of new carriers onto the platforms. Become one of the main contacts for new and existing customers. Meet deadlines of all projects.