Remote Customer service Jobs · Epic

• Handle inbound and outbound communications for up to 6 BMC ambulatory practices, including scheduling and rescheduling appointments.
• Resolve patient inquiries regarding medication reconciliation, refills, insurance verification, and authorization management.
• Document and relay patient information to practices, utilizing Epic and other communication tools.

Boston Medical Center is a nationally-recognized academic medical center dedicated to providing exceptional and equitable care to all. As a top employer, we foster a strong sense of teamwork and support for our staff, with a focus on improving community health.

• Provide high-quality scheduling and administrative support for patients and clinical teams.
• Manage complex coordination activities, including registrations, prior authorizations, and documentation.
• Ensure seamless healthcare access through strong communication and attention to detail.

Jobgether is a job platform using AI to match candidates with roles. They focus on fair hiring processes and provide tools for application management.

• Lead provider enablement strategy and operations to deliver effective support, training, and self-service resources.
• Drive customer success, adoption, and onboarding by owning outcomes like NPS and feature adoption.
• Establish voice of customer programs and partner cross-functionally to improve customer experience.

Interwell Health is a kidney care management company that partners with physicians to reimagine healthcare. They are a mission-driven organization committed to diversity, equity, and inclusion.