Remote Customer service Jobs · Hospitality

Job listings

Canada 4w PTO

  • Curate highly personalized concierge experiences for our valued clients and guests
  • Design and book bespoke excursions, transfers, and exclusive experiences
  • Anticipate guest preferences and identify refined upsell opportunities

Accor is an artisan of travel that continues to elevate the art of luxury across trains, hotels, and sailing yachts. The award-winning Centre is recognized for strong community contributions and a dedication to creating exceptional, memorable luxury experiences for every colleague and guest.

  • Responding to guests’ inquiries regarding room reservations and general questions.
  • Assisting and ensuring effective guest challenge resolution.
  • Upselling services and offerings as appropriate, ensuring guest education about resort’s offerings.

The Lodge at Primland, Auberge Collection is located on 12,000 acres in the Blue Ridge Mountains of Virginia, offering year-round mountain retreat with outdoor adventures. They have myriad outdoor adventures and luxury accommodations.

  • Build a personal connection with guests through phone, email, and chat support.
  • Assess guests' travel needs and recommend suitable Kasa accommodations.
  • Create a 5-star guest reservation experience through genuine care.

Kasa is a tech-enabled hotel and apartment hotel brand and manager. They have built a hospitality operating system that improves the profitability of hospitality assets while delivering a digitally forward experience to guests.

$65,000–$68,000/yr

  • Work closely with new and existing customers through online messaging.
  • Make thoughtful design and material recommendations that align with the customer’s priorities.
  • Plan and manage project timelines with consideration of sketch, CAD, and manufacturing to ensure deadlines are met.

They believe engagement rings should be personal. They've created 30,000 pieces of custom jewelry and helped 12,000 couples get engaged, but they’re still just getting started reshaping the jewelry industry.

  • Act as a trusted point of contact for high-value travelers.
  • Manage complex and sensitive situations with autonomy, precision, and discretion.
  • Collaborate closely with internal teams to investigate issues and anticipate needs.

OnSpot is a travel technology scale-up with 20 years of expertise, redefining the traveler experience for premium and luxury travel brands worldwide. Operating across 5 continents and more than 130 countries, we support over 300,000 travelers each year, combining cutting-edge technology with high-touch, concierge-level service to deliver seamless, personalized journeys at scale.