Remote Customer service Jobs · Retention

• Call clients whose accounts have recently fallen behind and reach a real conversation.
• Find out what actually happened to drive the right solution and secure a commitment.
• Document every contact accurately and bring what you learn back to the team.

Above Lending is a next-generation financial services company helping everyday Americans break the cycle of high-cost debt. We are growing quickly and looking for new collaborators to help us reach the next level.

• Own and manage a portfolio of 50–60 customers across EMEA, building trusted relationships and driving retention.
• Proactively identify risks and upsell opportunities, coordinating with internal teams to ensure seamless customer experience.
• Bring customer insights back to improve products and processes, working independently in a fast-moving remote environment.

Remote People builds infrastructure for borderless teams, handling global payroll, benefits, taxes, and compliance. They are a growing international company committed to diversity and enabling people to work from anywhere.

• Take inbound customer cancellation calls and retain them as customers.
• Make daily outbound calls to customers with failed subscription payments.
• Proactively identify retention and upsell opportunities by aligning solutions with customer needs.

Aura is on a mission to create a safer internet with a suite of intelligent digital safety products. The team of over 400 people worldwide is guided by experienced leadership that has grown startups into multi-billion dollar organizations.