Proactively contact at-risk patients before they disengage or cancel, using behavioral signals and CRM flags to prioritize outreach.
Handle inbound cancellation and pause requests with empathy and confidence, saving accounts where possible.
Re-engage lapsed or paused subscribers through structured win-back campaigns via phone, SMS, and email.
LumiMeds is a fast-growing U.S.-based telehealth startup focused on weight management and long-term metabolic health. We are a remote-first, globally distributed team that values clarity, accountability, and people who take initiative.
Provide support via phone, email, and chat to resolve cancellation requests with tailored solutions.
Assist clients based on needs while managing scheduling and case tracking.
De-escalate and retain dissatisfied customers in a high call volume environment.
SAPS LLC is a company that hires retention specialists to reduce cancellations and improve customer satisfaction in a remote call center environment. They foster a collaborative and supportive team culture, with a focus on making a real impact helping dogs and owners.
Lead, coach, and develop Customer Success Managers and Analysts to maximize retention and team performance.
Own gross dollar retention by managing customer health, success plans, and interventions across the entire book.
Partner with Sales on expansion opportunities and act as the voice of the customer within the company.
Amperon is where energy data meets AI, providing forecasting for the energy transition. With offices in Texas and a remote-first culture, the company has a compact team of smart, genuinely nice individuals passionate about data science and energy.
Work directly with clients to reduce cancellations and improve satisfaction.
Resolve cancellation requests with tailored solutions via phone, email, and chat.
Manage scheduling and case tracking while handling high call volume.
SAPS LLC is a company that helps dogs and their owners by retaining customers and reducing cancellations. The team is remote, collaborative, and supportive with full-time work from home.