Own proactive outreach to at-risk accounts via calls, emails, and follow-ups.
Diagnose customer concerns through active listening and guide them to the right solutions.
Track interactions in CRM and surface trends that reduce churn and support revenue retention.
HighLevel provides an AI-powered operating system for agencies, entrepreneurs, and SMBs to build, automate, and scale. With 2,000+ employees across 10+ countries, it is a global remote-first company focused on customer outcomes.
Own the digital customer journey for a portfolio of customers, driving product adoption and reducing churn.
Monitor customer health metrics and usage trends to proactively engage at-risk customers and uncover growth opportunities.
Partner with Customer Experience Leaders, Product, and other teams to build scalable digital communications and success plays.
Loopio provides a response management platform that helps teams win in their response management efforts, such as RFPs and questionnaires. It is a remote-first, award-winning workplace with a global team across Canada, the US, India, and the UK, known for its supportive culture and employee development.
Manage customer health and retention, developing strategies to save at-risk accounts and ensure satisfaction.
Lead customer expansion and margin opportunities by coordinating internal teams for smooth, on-time transitions.
Perform retention risk and off-boarding activities while acting as a bridge between customers and operations.
RoadRunner accelerates the road to Zero Waste by using technology and data to modernize waste and recycling operations. Since 2014, we've helped thousands of locations save 10-20% on waste bills, and our people-first culture is recognized by awards and positive employee reviews.
Lead customer expansion initiatives by building relationships and driving adoption of key products and features.
Mitigate churn through proactive engagement, monitoring customer health, and ensuring subscription renewals.
Collaborate cross-functionally with Sales, Support, Product, and Implementation teams to deliver exceptional customer experiences.
Shopmonkey is the leading auto-repair shop software company, providing a cloud-based solution to help auto shops consolidate tools, save time, and streamline operations. Trusted by over 3,500 auto shops and named #4 on Forbes' America's Best Startup Employers list, they foster a diverse and inclusive team.
Reach out to customers who have asked to cancel or stopped using a service
Listen for the real reason and offer the right solution
Document every conversation and meet weekly goals for customers saved
Elevate Reach helps businesses keep their customers by managing retention conversations and reducing cancellations. They are a growing team offering fully remote positions with a focus on training and developing practical customer service and sales skills.
Own the Tier 4 segment of ~100 accounts through a pooled, one-to-many model.
Design proactive programs, triggers, and plays to drive adoption and retention.
Partner with CS, Sales, and Product to turn customer insights into scalable action.
Junction builds the infrastructure layer for diagnostic healthcare, making patient data accessible and actionable. Backed by YC and top VCs, it's a fast-scaling startup connecting millions, with a mission-driven culture.
Own a book of 80–100 accounts end-to-end, driving adoption, renewals, and retention.
Build multi-threaded relationships with executives and decision makers to align on business outcomes.
Spot risk early, lead executive business reviews, and partner with expansion teams to grow accounts.
Help Scout provides customer support software that helps over 10,000 businesses build better customer relationships, now with AI-powered tools to improve customer experience. They are a fully remote team of 120+ people worldwide, with a culture that values ownership, curiosity, and craft.
Own the retention engine end-to-end, turning customer insights into a competitive advantage.
Drive subscription performance, loyalty, and lifecycle CRM across email, SMS, and push.
Build and scale a high-performing retention team while being hands-on in data and strategy.
Alpha Lion is a fast-growing, performance-driven brand focused on helping people unleash their Superhuman potential. The company values ownership, curiosity, and results, and is building scalable systems for long-term competitive advantage.
Drive customer health and retention by developing situational awareness and standardized best practices across the lifecycle.
Implement and manage customer success software like Salesforce and Gainsight to optimize operations.
Define KPIs and dashboards to proactively manage retention, expansion, and customer risk.
SOCi is the leader in AI-powered marketing solutions for multi-location businesses, automating local marketing with an AI digital workforce. Trusted by nearly 1,000 top brands, SOCi has a fast-paced, collaborative culture with a global remote team.
Make 75-100 cold calls and send 45 emails daily to prospects.
Convert prospects into clients, hitting 10-16 signups monthly.
Collaborate with the team to maintain CRM pipeline and build lasting client relationships.
Bobtail eliminates supply chain inefficiencies, envisioning a friction-free industry where companies succeed on value. It values teams over individuals, experimentation, transparency, and work-life balance, fostering a flexible, collaborative culture.
Track and analyze the User Experience of Key Clients to identify risks and suggest retention methods.
Take initiative in enhancing the Customer Journey and developing programs to increase Key Client activity.
Cooperate with departments like content, IT, analytics, and support while maintaining clear records of Key Client experiences.
Social Discovery Group builds social entertainment platforms that connect people online across cultures and regions. The international team of digital nomads works remotely from anywhere, and the company is a two-time 'Great Place to Work' winner.
Act as the first-level support for cancellation requests, diagnosing dissatisfaction and applying consultative retention strategies.
Manage friendly collections with delinquent clients, negotiating financial debts and preventing churn.
Analyze ad performance and account metrics to provide strategic guidance that maximizes partner results.
Grupo QuintoAndar is the largest real estate ecosystem in Latin America, using technology to simplify the entire housing journey from rental to buying and selling. With more than 3,100 employees across six countries, the company is backed by global investors and values remote-first flexibility, diversity, and innovation.
Drive customer success across a portfolio of SMB customers, focusing on adoption, engagement, retention, and growth.
Lead customer engagement through direct interactions and scalable programs like webinars and office hours.
Partner with stakeholders and cross-functional teams to resolve challenges and ensure a seamless customer experience.
Onit is a legal technology company that builds AI-powered platforms for enterprise legal management, matter management, spend management, and contract lifecycle processes. The culture is innovative and fast-paced, focused on modernizing legal operations with bold thinkers and builders.
Own client relationships post-implementation, driving renewals and expansion.
Monitor customer health metrics and adoption trends to reduce churn and increase value.
Act as the voice of the customer, collaborating with cross-functional teams and supporting events.
Granum is a software company providing industry-specific solutions for landscapers and arborists across North America. Its collaborative and supportive culture has earned multiple awards, including being named a 2024 Best Place to Work.
Build trusted advisor partnerships with clients, aligning platform value to their business goals.
Create tailored Success Plans, conduct Business Reviews, and identify expansion opportunities.
Maintain accurate client records in Salesforce and collaborate with internal teams.
Submittable is a software platform that helps mission-driven organizations manage programs, applications, and funding distribution. In 2024, it supported 30,000 programs and facilitated over $10 billion in funding, with a collaborative culture focused on social impact.
Lead customer health metrics, health checks, and Executive Business Reviews for key accounts.
Partner with Sales to identify expansion opportunities and align customer initiatives with new capabilities.
Act as a trusted advisor to drive product adoption, engagement, and content efficacy.
Intellum powers enterprise learning programs for major brands like Google and Amazon. It's a remote-first company in growth mode, valuing curiosity, creativity, perseverance, and kindness, and investing in employees with development budgets and retreats.
Proactively call or email existing customers to check satisfaction, address concerns, and promote product benefits.
Build trust-based relationships, provide product updates, and identify upsell/cross-sell opportunities aligned with customer needs.
Collaborate with leadership and franchise owners on retention strategies, track interactions in Salesforce, and meet KPIs.
Insulet Corporation is a global medical device company dedicated to simplifying life for people with diabetes through its Omnipod product platform. The company fosters an innovative, customer-centric culture that emphasizes work-life balance and making a difference.
Build and operate a 1:many, lifecycle-driven Success-at-Scale program to help customers capture full value from Ketch products.
Use behavior and usage signals to trigger playbooks, business reviews, and email journeys that reduce churn risk and drive expansion.
Act as the primary contact for escalations, run health checks and trainings, and deliver one-to-many content like webinars.
Ketch provides a data permissioning platform that helps brands responsibly collect, control, and activate compliant data across their enterprise. We're a 65-person, Series B company backed by top-tier investors, with a passionate and close-knit team.
Own the customer relationship from implementation hand-off through renewal and expansion, keeping CRM data accurate and up to date.
Become a trusted advisor who drives retention, adoption, and growth while leading Quarterly Business Reviews with executive stakeholders.
Act as the voice of the customer by collecting product feedback and turning customer needs into clear input for Product and Development teams.
Verifiable is a provider credentialing and network monitoring platform that uses AI, API, and software solutions to help healthcare organizations optimize operations at enterprise scale. The company has grown to nearly 150 people, is a top Salesforce partner, and maintains a fast-moving, high-ownership culture.
Lead, coach, and manage a team of Customer Retention Specialists with clear goals and accountability.
Make outbound calls yourself to reactivate inactive customers and drive repeat transactions.
Build SOPs, call workflows, scripts, and training materials, and track KPIs to maximize revenue recovery.
Veta Virtual hires and supports remote talent for high-growth clients. They emphasize a collaborative, high-trust culture and a fast-paced, entrepreneurial environment.