Take inbound customer cancellation calls and retain them as Aura customers.
Make daily outbound calls to existing customers with failed subscription payments.
Identify retention and upsell opportunities by aligning Aura's identity, privacy, and security solutions with customer needs.
Aura is a global digital threat protection company that unites Aura and Qoria to create a safer internet for families and schools. With over 1,000 employees and $340M+ ARR, the company protects 9 million families and 32,000 schools across 100+ countries.
Provide best-in-class customer education, training, and support via phone, virtual platforms, and email for the Omnipod portfolio.
Work cross-functionally with departments including Product Support, Medical Affairs, Marketing, and Customer Care to ensure patient success.
Maintain compliance with HIPAA and other regulations while documenting interactions and meeting departmental service levels.
Insulet Corporation is an innovative medical device company dedicated to simplifying life for people with diabetes and other conditions through its Omnipod product platform. The company fosters a collaborative, forward-thinking culture that supports a healthy work and life balance.
Reach out to customers who have asked to cancel or stopped using a service
Listen for the real reason and offer the right solution
Document every conversation and meet weekly goals for customers saved
Elevate Reach helps businesses keep their customers by managing retention conversations and reducing cancellations. They are a growing team offering fully remote positions with a focus on training and developing practical customer service and sales skills.
Own proactive outreach to at-risk accounts via calls, emails, and follow-ups.
Diagnose customer concerns through active listening and guide them to the right solutions.
Track interactions in CRM and surface trends that reduce churn and support revenue retention.
HighLevel provides an AI-powered operating system for agencies, entrepreneurs, and SMBs to build, automate, and scale. With 2,000+ employees across 10+ countries, it is a global remote-first company focused on customer outcomes.
Conduct structured outreach to patients and caregivers throughout the treatment journey, providing program-approved education and support.
Identify barriers to treatment initiation and adherence, develop practical strategies, and escalate clinical or safety concerns as needed.
Accurately document interactions and outcomes while managing an assigned caseload and collaborating with case management teams.
We provide patient support programs that deliver individualized clinical education, treatment-support services, and care coordination to patients and caregivers. Our culture is supportive, dedicated, and teamwork-driven, and we are proud of our relentless focus on improving the lives of the patients we support.
Own client relationships post-implementation, driving renewals and expansion.
Monitor customer health metrics and adoption trends to reduce churn and increase value.
Act as the voice of the customer, collaborating with cross-functional teams and supporting events.
Granum is a software company providing industry-specific solutions for landscapers and arborists across North America. Its collaborative and supportive culture has earned multiple awards, including being named a 2024 Best Place to Work.
Manage a pipeline of families engaged with A Place for Mom, guiding them through the final stages of their move-in decision.
Execute high-volume phone, text, and email outreach to re-engage families and advance them toward tour and decision.
Meet monthly sales targets by building trust, coordinating with communities, and maintaining accurate CRM documentation.
A Place for Mom is a leading platform that helps families navigate the senior care search, connecting them to vetted senior living communities and home care providers. A mission-driven, remote-friendly company, it has supported millions of families since 2000.
Contact homeowners to discuss their window and door needs and schedule in-home consultations with our sales team.
Dial out to 30 homeowners an hour while handling heavy inbound calls from marketing-generated leads.
Document and track all set appointments accurately while multitasking through various systems.
Renewal by Andersen is the custom division of Andersen Windows, a global leader in window and door systems. The company focuses on delivering a different and better window and door replacement experience for homeowners.
Support clients and providers across live chat, messaging, and phone with empathy and professionalism
Solve complex issues around insurance, billing, and platform navigation while balancing quality and efficiency
Collaborate with teammates to identify recurring challenges and improve the support experience
Grow Therapy is a mental health platform that connects providers, insurance payors, and patients through a three-sided marketplace. Backed by over $328M in funding and a $3B valuation, the company fosters an ambitious, kind, and ownership-driven culture focused on making care accessible.
Provide exceptional customer care, catching coverage gaps, discounts, and renewal issues.
Answer inbound calls and process service requests for vehicles, drivers, lienholders, and policy documents.
Solve customer inquiries effectively and share feedback to improve the product.
Jerry.ai is building the first AI-powered advisor to help people manage their car and home ownership journey. The company has reached 5M+ customers, raised $240M+, and achieved profitability in 2024, with a remote-first, collaborative culture.
Provide outstanding customer service to families over the phone.
Accurately enter patient registration information and schedule initial appointments.
Coordinate information between referring physicians, insurance companies, and treatment clinics.
Cranial Technologies is the only company in the world dedicated to researching and treating plagiocephaly, commonly known as flat head syndrome. With over 500,000 babies successfully treated, we are the leader in pediatric cranial shaping orthoses and a rapidly growing team.
Handle inbound calls and chats about benefit amounts, plan benefits, and claims.
Resolve member issues with empathy, accuracy, and a positive attitude.
Build rapport by listening carefully and meeting members where they are.
Sidecar Health is redefining health insurance by making excellent healthcare affordable and accessible for everyone. They are a mission-driven startup with a diverse team of professionals from tech, policy, and healthcare backgrounds.
Qualify leads via CRM and set quality appointments for field sales reps to achieve targets.
Support and sell at trade shows, school fittings, and continuing education events.
Manage open territories, make outbound calls, and provide customer consultations.
Orascoptic, part of Envista, supplies custom loupes and headlights to dental professionals. The company is part of a global family of over 30 dental brands with a culture focused on innovation, continuous improvement, and customer partnership.
Process Offsite Phlebotomy and Kit orders by resolving cases quickly with a high sense of urgency.
Build and maintain effective relationships with offsite phlebotomy vendors, sales reps, patients, and internal stakeholders.
Communicate via phone and email with vendors and clients, and document all interactions in Salesforce and LIMS.
Guardant Health is a precision oncology company that uses advanced blood and tissue tests, real-world data, and AI analytics to improve cancer care and accelerate new therapies. Founded in 2012, it is a fast-paced, collaborative workplace focused on transforming patient outcomes.
Manage customer health and retention, developing strategies to save at-risk accounts and ensure satisfaction.
Lead customer expansion and margin opportunities by coordinating internal teams for smooth, on-time transitions.
Perform retention risk and off-boarding activities while acting as a bridge between customers and operations.
RoadRunner accelerates the road to Zero Waste by using technology and data to modernize waste and recycling operations. Since 2014, we've helped thousands of locations save 10-20% on waste bills, and our people-first culture is recognized by awards and positive employee reviews.
Establish and maintain superior relationships with patients, clinicians, and internal teams.
Provide product training and support to patients, study participants, and clinicians.
Document interactions accurately and act as the voice of the customer to improve products and services.
Cala Health creates non-invasive prescription therapies for chronic disease, beginning with the kIQ® Plus for hand tremor. The company is mission-driven and offers employees tools, training, and mentoring to succeed in a collaborative culture.
Own a portfolio of 20-30 large enterprise employer relationships.
Drive retention, renewals, and risk mitigation strategies.
Use engagement and ROI data to influence senior stakeholders.
Sword Health is an AI care company building a 24/7 AI-native platform for physical therapy, women's health, and mental health. With 700,000+ members, 1,000+ enterprise clients, and over $500M in funding, it's a fast-moving, mission-driven workplace.
Make 8-15 outbound calls per hour to eligible patients using warm leads and cold outreach.
Educate patients on the benefits of RPM and CCM programs and enroll interested patients with verbal consent.
Maintain accurate records, meet productivity goals, and support text/email campaigns as needed.
1bios is a leading provider of Remote Patient Monitoring (RPM), Chronic Care Management (CCM), and other virtual care solutions. The company partners with physician practices and health systems to deliver impactful remote care to patients and is building a growing, empathetic team.
Address client employee insurance concerns, answer benefit-related questions, and assist with claims resolution.
Maintain detailed records in Salesforce and generate client analysis reports as needed.
Monitor resolution timelines to ensure benefit issues and claims are closed within the designated timeframe.
Foundation Risk Partners is an insurance brokerage and consulting firm, one of the fastest growing in the US, hiring for its Corporate Synergies team. The company offers a comprehensive benefits package and values exceptional customer service and collaboration.
Own onboarding, adoption, and success plans for a portfolio of commercial and regulated-industry customers.
Drive retention and expansion by monitoring health scores, managing renewals, and building multi-threaded relationships up to CISO/CIO.
Act as the voice of the customer to Product and Engineering while keeping account plans and forecasts current in CRM.
Hypori is a high-growth cybersecurity SaaS company transforming secure mobility with a virtual workspace platform that lets users access enterprise apps and data from any mobile device with zero data on the endpoint. Backed by $55M in funding and expanding into commercial and regulated markets, the company values innovation, collaboration, and inclusive growth.