Remote Customer service Jobs • Tech-savvy

As a Guest Happiness Specialist, be the heart and voice of our brand, making every guest feel cared for, supported, and happy throughout their stay. Help guests with bookings, check-ins, and any questions they have, ensuring smooth, stress-free experiences from start to finish. Manage requests efficiently and turn potential issues into memorable moments of hospitality.

At Guidehealth, we’re looking for Customer Service Guides who are tech-savvy, resilient, and passionate about helping others. You’ll be the trusted voice for our members and providers, guiding them through the complex world of healthcare with empathy, clarity, and confidence. You will be serving as the first point of contact for members and providers, handling 30–40 calls per day while also managing chats, texts, emails, video, and co-browsing.

As an advocate for the customers after they have purchased their policy, you'll assist customers with their policies and work to ensure that they have the best possible experience with The Zebra. Your role involves answering inbound phone calls, emails, and chats, processing payments and endorsements, rewriting insurance policies, and de-escalating customer issues.