Analyze user behavior and transactions to identify risks, fraud, and policy violations.
Investigate suspicious activity and resolve complex cases to protect platform integrity.
Collaborate with cross-functional teams to improve risk operations and user safety.
The company operates a global online marketplace connecting buyers and sellers worldwide. It is a collaborative, inclusive, and fast-growing technology company with a distributed team focused on trust and safety.
Own and enforce Rules of Conduct, punishment framework, and escalation policies for platform safety.
Monitor support queue health, response times, and provide performance feedback to agents.
Lead a collaborative team bridging Trust & Safety and Support, and communicate community insights to product team.
Everskies is an online pixel doll platform for Gen Z, with a community that values creativity and expression. The team is small, fast-moving, and focused on keeping the platform safe and inclusive.
Review and investigate reports of suspicious or policy-violating activity across the Handshake platform.
Enforce community guidelines and marketplace standards accurately, documenting investigations clearly.
Collaborate with cross-functional teams to improve detection, escalation, and enforcement processes.
Handshake powers 25 million job seekers, 1 million+ employers, and 1,600 educational institutions, founded on the belief that everyone deserves a path to a great career. The company has grown to a ~$1B run rate, paying ~$60M to over 30K individuals monthly, with a team of engineers and operators from top tech firms.