As a Senior Salesforce Administrator, you will be the primary administrator and technical point of contact for Salesforce. You will ensure system reliability, data integrity, security, best practices, and user adoption across global Sales and Customer Success teams. You will drive process improvements in Salesforce and connected applications that increase the efficiency and productivity of our Sales and Customer Success Team.
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Join one of the fastest-growing ServiceNow Consulting firms and expand the ServiceNow IRM/GRC Practice as a talented developer passionate about Governance, Risk, and Compliance automation. Design, configure, and implement ServiceNow IRM/GRC solutions, focusing on Compliance, Governance, and Environmental modules, while collaborating with cross-functional teams to translate business needs into scalable ServiceNow solutions for enterprise clients.
As a Technical Support Specialist, you will work directly with customers to help solve complex technical and operational questions. This role involves handling escalated customer cases, analyzing issues, training the Frontline Support team, and creating internal documentation. You'll collaborate with developers and product management to resolve issues, suggest product enhancements, and ensure customer satisfaction.