Serves as the first point of contact for technical support via phone and email.
Provides guidance on products and assists with setup and maintenance of online learning software.
Troubleshoots hardware and software issues, managing support tickets for first-call resolution.
Encoura empowers students and institutions to create meaningful connections for informed decisions. Since 1972, the company has evolved its products to support enrollment, research, marketing, and student success, serving millions of high school students and educators.
Investigate and resolve technical issues from enterprise customers, owning the issue from triage to resolution.
Analyze logs and system behavior to identify root causes, using AI tools to speed up analysis.
Document issues and solutions to build institutional knowledge, and share customer feedback with the Product team.
Unframe is an AI-first startup that helps large enterprises deploy LLM-powered applications rapidly. With $100M in Series B funding from Bessemer, Craft, and TLV Partners, they are a fast-growing, revenue-generating company working with Fortune 500 customers globally.
Design, deploy, and optimize Microsoft Purview and Microsoft 365 compliance solutions across client environments.
Implement data security controls including Information Protection, Data Classification, DLP, and Insider Risk Management.
Build dashboards and executive-level reporting to communicate compliance status, risks, and trends.
Jobgether is an AI-powered job matching platform that connects candidates with hiring companies. It uses technology to review applications and share shortlists with employers, supporting a fair and efficient recruitment process.
Serve as the primary Salesforce administrator, managing user access, security, and system configurations to optimize performance.
Lead system upgrades, maintain data quality, and develop documentation and training materials for users.
Collaborate with cross-functional teams to support Salesforce initiatives and mentor junior administrators.
HHS is a private, family-owned business dedicated to caring for its team members and providing honest, quality-driven customer service. Founded in 1975, today HHS provides housekeeping, food, and facility management services to nearly 1,000 customers across six industries, supporting growth from within.
Design, deploy, and maintain HPC clusters and cloud-based compute environments.
Support scientific workflows and compute-intensive applications in life sciences.
Administer HPC schedulers like SLURM and implement Infrastructure-as-Code with tools such as Terraform.
Jobgether is an AI-powered job matching platform that connects candidates with hiring companies. The company operates as a remote team focused on streamlining recruitment through technology.
Resolve advanced Tier-2 support issues across QAD ERP modules, including Order-to-Cash, Procure-to-Pay, Finance, Production, Inventory, and Reporting.
Provide expert guidance on ERP configuration, workflow optimization, parameter settings, and functional best practices.
Collaborate with clients during live issue resolution, ensuring clear communication and professional handling of high-pressure situations.
Jobgether uses an AI-powered matching process to connect candidates with hiring companies. It is a small to medium-sized platform focused on efficient, objective candidate screening.
Design and operate enterprise-grade observability platforms across metrics, logs, traces, and events.
Build scalable monitoring stacks with Prometheus, Grafana, Loki, Tempo, OpenTelemetry, and Datadog.
Define SLOs, SLIs, error budgets, and alerting strategies to ensure system reliability.
Our partner is a technology company focused on building scalable observability platforms for distributed systems. They are an engineering-driven organization with a strong emphasis on automation, scalability, and developer experience.
Provide timely technical support and troubleshoot software/system issues for franchisees and internal teams.
Manage administrative tasks for franchise openings, transfers, and closures, including POS configuration updates.
Support process improvements by identifying patterns, creating documentation, and contributing to cross-functional projects.
WellBiz Brands is the franchisor of five health and wellness brands including Drybar, Elements Massage, and Amazing Lash Studio. With over 700 franchised locations across the US, the company values integrity, accountability, and service-mindedness.
Execute against high-priority tooling and automation initiatives across the operational stack.
Build and iterate on workflows, integrations, and automations that improve day-to-day efficiency.
Identify gaps or inefficiencies in current tooling and proactively address them.
Clipboard operates an app-based marketplace connecting healthcare professionals with workplaces. Founded in 2016, the company is a remote-first team of over 1,000 people and profitable since 2022.
Serve as the first point of contact for IT support, triaging tickets and resolving Tier 1/2 issues across macOS and Windows endpoints and SaaS tools.
Lead IT knowledge management by building structured documentation for human readers and AI assistants in Confluence and the helpdesk.
Grow into Tier 2 systems administration of Okta, Google Workspace, Slack, Atlassian, and other SaaS platforms.
Updater is a leading technology platform helping major brands acquire and retain customers at scale, transforming fragmented purchasing workflows into seamless automated experiences. The company has raised over $450 million from investors like SoftBank Capital and Vista Credit Partners, and fosters a culture of innovation and growth.