Manage and optimize the client's Atlassian Cloud ecosystem, including Jira, JSM, Confluence, and plugins.
Drive continuous platform enhancement through configuration, automation, and user experience improvements.
Provide L1-L3 support and ensure secure, compliant operations with governance and testing.
We are a digital product engineering company that builds products, services, and experiences. We have over 18,000 experts across 40 countries and a dynamic, non-hierarchical culture.
Lead and manage the IT Service Desk team to deliver high-quality, employee-focused support.
Drive continual service improvement, including automation and standardization of incidents and requests.
Oversee operational performance, KPIs, and escalation processes to meet business needs.
Turnitin is a global innovator in education integrity solutions, partnering with educators and institutions to promote authentic learning. With over 16,000 institutional customers in 185+ countries, the company fosters a remote-first culture emphasizing purpose and accountability.
Lead discovery and solution design workshops to translate customer business challenges into scalable ITSM solutions.
Design and own solution intent throughout delivery, ensuring alignment with customer needs and measurable outcomes.
Mentor consultants and contribute to internal assets while staying current with Atlassian ecosystem and ITSM trends.
Valiantys helps organizations transform how work gets done across the enterprise, leading with transformation consulting, enterprise service management (ESM), and engineering productivity. They foster a supportive and collaborative culture with a flexible remote work policy and opportunities for continuous learning.