Remote Information technology Jobs · Jira Service Management

• Handle IT support requests via Slack and resolve hardware, software, and account issues for remote employees across macOS and Windows environments.
• Manage user accounts and licenses in Microsoft 365, including Entra ID, Exchange Online, and SharePoint, while supporting SSO and MFA troubleshooting.
• Support device onboarding and offboarding through Rippling MDM, and provide user-level support for core SaaS platforms like Slack, Zoom, and Jira.

Robots & Pencils is an applied AI engineering firm that designs and ships AI co-workers for enterprise operations. Founded in 2009, the company has delivery centers in Canada, the US, Eastern Europe, and Latin America, with teams averaging over 15 years of experience.

• Provide Tier 1 & 2 support for macOS and Windows laptops, including hardware and software troubleshooting.
• Use Jamf Pro and Workspace One to manage, configure, and secure devices; assist with Google Workspace tools.
• Collaborate with U.S.-based IT and Security teams; participate in onboarding, offboarding, and documentation tasks.

GoGuardian provides award-winning K-12 learning solutions to promote effective teaching and student safety. The company is a mission-driven remote team with diverse employees focused on outcomes and continuous improvement.

• Troubleshoot operating systems and software applications across the organization.
• Respond to and resolve trouble tickets in a timely manner.
• Manage user accounts and permissions, primarily through Okta.

Binance.US is a licensed and regulated U.S. crypto platform providing secure access to over 190 cryptocurrencies. It is a remote-first team of innovators building the bridge between traditional finance and Web3, committed to financial freedom and compliance.