Provide technical support and assurance across Control Room Support, managing incidents, problems, and changes in an ITIL-aligned environment.
Support major incident response, root-cause analysis, and change review while maintaining clear documentation and knowledge.
Collaborate with stakeholders, share expertise, and drive improvements, automation, and service integrity.
NEC Software Solutions, part of NEC Corporation, develops software for emergency services, transport, and public services. With 3,000+ employees, it supports governments, hospitals, and police to improve public outcomes.
Act as a trusted technical advisor, guiding customers through migrations from Active Directory, Okta, and other identity providers to JumpCloud
Drive customer adoption by defining milestones, conducting environment reviews, and ensuring best practices across complex IT environments
Collaborate with customer success managers and internal teams to deliver world-class implementation outcomes and share expertise
JumpCloud provides an AI-powered unified IT management platform for identity, device, and access management, helping organizations secure their workforce. They are a remote-first company with teams in over 15 countries and a culture that values human connection and innovation.
Provide Tier 3 support for endpoint migration, deployment, and post-migration stabilization.
Troubleshoot complex Windows, Microsoft 365, identity, networking, and security issues.
Partner with engineering and service desk teams to drive root-cause resolution.
Platinum Technologies is a Northern Virginia based integrated solutions firm specializing in PaaS, cybersecurity, and AI platform development for the Defense and Federal Sectors. They focus on professional development, leadership, and delivering high-quality work in a mutually accountable environment.
Serve as the first point of contact for customers seeking technical assistance via phone or email.
Perform remote troubleshooting and walk customers through solutions for hardware and application-based issues.
Manage client tickets, escalate unresolved issues, and ensure satisfaction and performance metrics are met.
Bridgetowne delivers IT support services for enterprise products, specializing in O365, Citrix, cloud and server-based platforms. As an outsourced help desk provider, it values client satisfaction, fast problem-solving, and collaborative ticket management.
Provide technical administration and support for SAP landscapes with a focus on SAP RISE and hybrid cloud environments.
Install, upgrade, configure, and monitor SAP systems to ensure reliability, security, and performance.
Support database migrations, disaster recovery, and system integrations using best practices.
This company provides SAP Basis administration and support, specializing in SAP RISE and hybrid cloud environments. It is a growing technical organization that emphasizes teamwork, professional development, and continuous learning.
Design and deliver intelligent Tier 0 self-service automation and ITSM workflows for a federal environment.
Develop AI/ML models, RPA solutions, and integrations using PowerShell, Python, and REST APIs.
Track performance through ticket deflection, First Contact Resolution, cycle time, and Customer Effort Score.
Jobgether is an AI-powered job matching platform that connects candidates with partner companies. The hiring organization is a US-based federal IT and security partner offering a fully remote, autonomy-driven culture focused on automation and government service.
Design, build, and maintain the Microsoft 365 tenant architecture and corporate IT environment.
Own the full macOS and Windows endpoint lifecycle, including MDM enrollment, patching, and encryption.
Automate IT workflows and identity processes using PowerShell and Microsoft Graph.
This organization is establishing a scalable IT foundation across Microsoft 365, identity, and endpoints. It is a growing, technically sophisticated company with a fully remote team across Canada, the US, and Europe.
Manage and support enterprise Windows Server infrastructure, including Active Directory, DNS, DHCP, Group Policy, and virtualization.
Automate administrative tasks with PowerShell and handle server builds, patching, hardening, and migrations.
Ensure security, high availability, backup/DR, and 24x7 operational support across VMware/Hyper-V environments.
We are an organization hiring an experienced Windows Engineer to manage and support enterprise Windows Server infrastructure, including Active Directory, virtualization, and high-availability environments. Our team operates a 24x7 enterprise environment with a focus on automation, security, and operational excellence.
Own WWF's Azure environment, building and deploying VMs, subscriptions, and cloud resources.
Secure identity and access with Microsoft Entra, SSO, and RBAC, automating tasks via PowerShell and Graph API.
Design backup strategies, disaster recovery playbooks, and resolve networking issues across VNETs and tenants.
WWF is a global conservation organization in over 100 countries, partnering with communities, companies, and governments to protect wildlife and habitats. Nearly 1 million US members and 5 million globally support its collaborative, science-driven culture.
Provide day-to-day technical support for employees and corporate systems.
Manage onboarding, offboarding, accounts, permissions, and SaaS platforms like Google and Microsoft.
Take ownership of recurring IT tasks and improve processes through automation and documentation.
Valiant Solutions is a security-focused IT solutions provider serving public clients nationwide. The company has been named one of the Best Places to Work in the DC area for 12 consecutive years and prides itself on an employee-centric culture and career development.