Handle escalated L2 support tickets for an AI-powered conversational platform, investigating and resolving complex issues such as logic failures and integration errors.
Perform root cause analysis, document findings in defect reports and troubleshooting guides, and maintain runbooks and knowledge base articles.
Distinguish between bugs and feature requests, escalate to L3/L4 engineering, and support UAT test case execution during platform releases.
Miratech is a global IT services and consulting company that helps visionaries change the world through digital transformation. With nearly 1000 full-time professionals and a culture of 'Relentless Performance', the company achieves a 99% project success rate and operates across 5 continents.
Design, build, and own automation across core IT systems to reduce manual work and improve reliability.
Develop API-driven integrations and event-based workflows across platforms including Okta, Google Workspace, and Slack.
Build and scale identity lifecycle automation covering joiner, mover, and leaver workflows with a focus on security.
Cadence is a clinical AI company delivering continuous, proactive care for older adults with chronic conditions. As a full clinical care delivery organization, we operate with a team of clinicians alongside health system partners, and we are now applying AI agents across workflows to scale care.
Work closely with customers to operationalize and maintain the Tanium Platform, solving complex technical issues.
Identify opportunities for customers to gain greater value from the platform and direct tier 3 support cases.
Contribute to daily health-checks, document best practices, and provide technical direction to customer IT staff.
Tanium is the Autonomous IT company, driven by AI and real-time endpoint intelligence to empower IT and security teams. They are a global organization recognized on the Forbes Cloud 100 list for ten consecutive years, emphasizing collaboration, respect, and diversity.
Serve as core delivery role within AWS Managed Services, ensuring stability and performance of client contact center platforms.
Provide 24x7 operational support, incident response, and technical troubleshooting for Amazon Connect and supporting AWS services.
Proactively monitor environments, execute configuration changes, and contribute to documentation and continuous improvement.
TTEC Digital pioneers engagement and growth solutions that fuel exceptional customer experience (CX). The company has 1,800+ employees and has been awarded Great Place To Work 2024-2025 certification based on outstanding employee experience across 14 countries.