Remote Information technology Jobs • Training

The IS Analyst II serves as liaison between Information Systems and user departments to determine how best to support them through the effective use of technology. They design, implement, upgrade and maintain software systems with a high degree of complexity, facilitate process improvements, and coordinate custom programming, change management, and system optimization. This role provides guidance and training to less experienced analysts.

This role is responsible for the ownership, management, implementation, and training support of the company’s Customer Relationship Management tool. The role involves working closely with cross-functional teams to understand and execute solutions for user requirements. Responsibilities include CRM administration, development, support, data analysis, process improvement, and project management of CRM deliverables.

The Implementation Specialist is responsible for configure, implement, and demonstrate Relief Compass software product offerings for new and existing clients. The implementation cycle includes requirements validation, overseeing projects with specific development requirements, internal testing, and guiding clients through user acceptance to go-live status. The Implementation Specialist is also responsible for the development and delivery of training for both administrators and end-users.

Apply your deep FTZ expertise to transform how large manufacturing and distribution companies operate, guiding them through every step of their FTZ software journey. You will work hand-in-hand with customers, configuring QAD FTZ software to meet their unique needs and facilitating seamless technical integrations. You also develop and deliver customized training.

The Implementation Specialist plays a key role in conducting implementation activities and executing Nextech’s standard implementation methodology across its suite of solutions, including onsite super-user training, go-live support and post-go-live optimization, requiring issue investigation, creative problem-solving and training clients, as well as internal staff, as needed.

Document all changes, configurations, and workflows. Develop living documentation and training artifacts. Lead knowledge transfer workshops for ITSD staff.