Source Job

• Handle calls and respond appropriately within their scope of practice.
• Coordinate telehealth meetings between participants and clinicians and ensure timely care delivery.
• Troubleshoot logistical care delivery issues and support smooth care transitions between settings.

WelbeHealth PACE helps seniors stay in their homes and communities by providing comprehensive medical care and community-based services. They serve the most vulnerable seniors with better quality and compassion in a value-based model, showing they care about their team members and offer great benefits.

• Perform telephonic symptom assessment and triage using evidence-based protocols to ensure appropriate care and disposition.
• Document patient interactions accurately in the EMR and educate callers on virtual care, provider referrals, and available community resources.
• Deliver excellent customer service while maintaining confidentiality, sound judgment, and effective communication with diverse populations.

UnityPoint Health is committed to team members and has been recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare. They champion a culture of belonging where everyone feels valued and respected, honoring the ways people are unique and embracing what brings us together.

• Rapidly assess and prioritize patients' healthcare needs and direct them to the appropriate level of care.
• Conduct patient interviews, evaluate symptoms, perform initial assessments, and apply critical thinking to determine urgency and disposition.
• Provide advice, educate, and coordinate care, while managing priorities effectively under pressure to ensure timely and appropriate patient attention.

Virginia Mason Franciscan Health provides exceptional healthcare. They have a comprehensive network of 10 hospitals and nearly 300 care sites across the greater Puget Sound region.

• Nurse conducts clinical review of cases not meeting criteria by performing clinical intake.
• Adjudicates (closes), requests additional clinical information or escalates to Medical Directors.
• Active PRC and USRN License required with 2 years Bedside Experience.

WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries. With 66,000 employees, WNS combines scale, expertise and execution to create meaningful, measurable impact.

• Provide health assessments and treatment solutions via telephone, video, or chat functions.
• Receive inbound phone calls from patients seeking answers to various medical conditions.
• Stay up to date with current health trends and recommendations.

PWNHealth is a national clinician network improving early disease detection and prevention using advanced diagnostics and telehealth, serving all 50 states and Puerto Rico. They are a mission-driven company with a positive culture, backed by leading growth equity firms Spectrum Equity and the Blue Venture Fund (BVF).

• Monitor and interpret patient vitals, assessments, and alerts within Welby Health’s platform.
• Develop, implement, and adjust individualized care plans that address both clinical and social needs.
• Deliver patient education and coaching via telephone and secure messaging.

Welby Health is committed to transforming the way complex conditions are managed. They aim to advance patient outcomes by integrating efficient care coordination, data-driven insights, and enhanced communication across the care continuum. Welby Health is headquartered in San Diego.

• Take inbound calls from patients, providers and members.
• Support members with their insurance needs, questions or concerns.
• Provide 24/7 Triage Support and assign priority for a Registered Nurse to provide health advice.

Carenet Health pioneers advancements for an experience that touches all points across the healthcare consumer journey. The company interacts with 1 in 3 Americans every day, delivering positive healthcare experiences and improving outcomes.

• Provides nursing assessments within the standards outlined in the state Nurse Practice Act.
• Provides clinical assessments and health education using telecommunications in accordance with protocols and guidelines.
• Uses the nursing process to identify patient care needs, risk and safety issues, and appropriate health care referrals.

Carenet Health delivers patient-centric healthcare solutions. We foster a collaborative team of RNs across the country and are committed to creating an inclusive environment for all employees.

• Lead the day-to-day operations of a remote team of RNs and LPNs responsible for reviewing and resolving real-time patient alerts.
• Conduct clinical audits and chart reviews to evaluate triage quality, documentation accuracy, and adherence to care protocols.
• Provide structured coaching, real-time feedback, and formal performance management to improve both clinical judgment and productivity.

Cadence is a clinical AI company that delivers continuous, proactive care for older adults with chronic conditions. They pair patients with a dedicated clinical team and integrate deeply into health system EMRs and workflows. Cadence operates as a full clinical care delivery organization.

• Communicate and provide education to members and providers on insurance plan benefits and digital health solutions.
• Employ active listening & motivational interviewing skills, and can handle difficult calls tactfully, courteously, professionally and document accordingly that can build patient trust and engagement.
• Accurately track and document work on a variety of internal software tools and platforms.

Evry Health is on a mission to bring humanity to health insurance. They are a high-technology health plan that expands benefits, increases access and transparency, and features a personalized, human approach. Evry Health is the major medical division of Globe Life (NYSE:GL) with more than 3,000 corporate employees and 15,000 agents.

• Conduct high-volume telehealth assessment consults daily
• Provide empathetic, non-judgmental care while maintaining clear emotional boundaries
• Accurately document consult outcomes to support safe and effective prescribing

Montu is Australia's largest healthtech business focusing on alternative healthcare. Founded in 2019, it supports patients, doctors, and pharmacies, and is known for its rapid growth and being named #1 on LinkedIn’s Top Startups Australia 2024.

• Conduct high-volume telehealth assessment consults daily
• Provide empathetic, non-judgmental care while maintaining clear emotional boundaries
• Accurately document consult outcomes to support safe and effective prescribing

Montu is Australia's largest healthtech business with a focus on alternative healthcare. Founded in 2019, it supports patients, doctors and pharmacies through its Alternaleaf clinic, offers accredited healthcare education to clinicians via its SAGED platform and dispensing solutions to pharmacies across Australia through Leafio.

• Primarily responsible for making outbound calls to healthcare providers.
• Accepting inbound calls from healthcare providers.
• Answer questions about participation requirements, registration, assessment completion and scoring results.

WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries. With over 66,000 employees, we combine scale, expertise and execution to create meaningful, measurable impact.

• Pulling, sorting, and analyzing data to determine member eligibility for the Population Health management Program.
• Coordinating and providing care that is timely, effective, equitable, safe, and member-centric while following HMO processes.
• Managing case assignments which includes outreach, documentation, monitoring for case progression, and case closure.

Guidehealth is a data-powered healthcare company dedicated to operational excellence. They aim to make healthcare affordable, improve patient health, and restore fulfillment in practicing medicine. Guidehealth is a growing and innovative organization and employees are expected to adapt to evolving business needs.

• Conduct outbound telephonic patient outreach and provide one-on-one coaching and support to patients managing chronic conditions.
• Help patients execute personalized care plans and achieve their goals by providing education and coaching focused on behavior modification, nutrition, physical activity, and self-management strategies.
• Document patient interactions, outcomes, and follow-up plans in the Cadence platform; identify barriers to care and connect patients with resources or internal support pathways.

Cadence is a clinical AI company that delivers continuous, proactive care for older adults with chronic conditions. They pair patients with a dedicated clinical team, integrate deeply into health system EMRs and workflows, and use their Clinical Intelligence platform.

• Provide high-quality virtual primary care through video visits, including assessment, diagnosis, treatment, and patient education.
• Manage a panel of patients, delivering comprehensive care across acute, chronic, and preventive needs.
• Collaborate with the Care and Case Management team to develop care plans and support successful outcomes.

Included Health delivers integrated virtual care and navigation, aiming to raise the standard of healthcare for everyone. The company breaks down barriers to provide high-quality care for every person, offering care guidance, advocacy, and access to personalized virtual and in-person care.

• Provide education about a patient’s diagnosis, test results and treatment plan.
• Collaborate with cardiologists, PCPs and other healthcare professionals to ensure comprehensive and coordinated care for patients.
• Maintain accurate and detailed patient records, including patient interactions, medical histories, assessments, treatment plans, progress notes, and discharge summaries.

Heartbeat Health is a virtual-first cardiovascular care company, providing patients with convenient, high-quality heart care through telemedicine, diagnostics, and virtual care programs. The team is redefining how cardiovascular care is delivered, and values diversity and mutual respect.

• Provides real-time call queue support for Care Advice Line functions not requiring RN licensure.
• Answers incoming calls promptly and according to SOP and training guidelines, ensuring effective communication.
• Charts in the EMR and applicable applications accurately and efficiently according to national healthcare standards.

Privia Health is a technology-driven physician enablement company that collaborates with medical groups, health plans, and health systems. They optimize physician practices, improve patient experiences, and reward doctors for delivering high-value care.

• Conduct new patient visits via telemedicine, focusing on chronic condition management.\n- Collaborate with RNs to develop individualized care plans tailored to patients' needs.\n- Perform telemedicine visits for ailments experienced by residents in senior living communities.

Red Cell Partners is an incubation firm building and investing in rapidly scalable technology-led companies that are bringing revolutionary advancements to market in healthcare, cyber, and national security. United by a shared sense of duty and deep belief in the power of innovation, Red Cell is developing powerful tools and solutions to address our Nation’s most pressing problems.

• Conduct outbound calls and virtual outreach to provide information and education about Accompany Health services.
• Support patients by answering questions, addressing concerns, and providing guidance.
• Document interactions and maintain accurate records of patient outreach activities.

Accompany Health provides dignified, high-quality primary, behavioral, and social care to patients with complex needs, offering at-home and virtual care, plus 24/7 support. Their teams are distributed across the country and are committed to evidence-based practice, focusing on the health outcomes most important to their patients.