Source Job

• Thoroughly verifies and explains coverage to Policyholders, setting clear expectations on the claims process.
• Sets reserves for anticipated losses, arranges vehicle inspections and rental authorizations, and makes referrals to specialty teams as warranted.
• Serves as the primary customer contact and coordinates with other departments to ensure customer satisfaction and retention.

Mercury Insurance has been dedicated to helping people reduce risk and overcome unexpected events for over 60 years. They are one team encouraging growth, fun, and collaboration with diverse perspectives to serve customers from all walks of life.

• Leading projects to support our rapidly expanding Sharing Economy business.
• Establishing innovative, high-quality technical solutions to address complex business challenges.
• Interpreting and clarifying ambiguous requirements, proactively seeking clarification from stakeholders.

Crum & Forster (C&F) provides specialty and standard commercial lines insurance products through our admitted and surplus lines insurance companies. We have over 2500 employees in locations throughout the United States and are committed to diversity, equity and Inclusion.

• Responsible for the first-stage handling of vehicle damage and accident incidents.
• Gathers, verifies, and organizes critical information from customers, drivers, and internal field teams.
• Ideal candidate is an excellent communicator, calm under pressure, detail-oriented.

DriveWhip is a mobility provider in the Washington, DC area and other cities which leases/rents vehicles to Uber, Lyft and other On-Demand or Rideshare drivers. As a ground floor member of an exciting new company all associates will be tasked with a variety of responsibilities.

• Open insurance claims and serve as the primary liaison with adjusters and carriers.
• Request, track, and organize medical records, bills, and police reports.
• Ensure treatment progression and awareness of treatment outcomes.

EvenUp is on a mission to close the justice gap using technology and AI. They empower personal injury lawyers and victims to get the justice they deserve. EvenUp is backed by top VCs, including Bessemer Venture Partners, Bain Capital Ventures, SignalFire, and Lightspeed.

• Manages, investigates, and resolves claims.
• Investigates and evaluates coverage, liability, damages, and settles claims within prescribed authority levels.
• Communicates with policyholders, witnesses, and claimants in order to gather information regarding claims.

Liberty Mutual provides insurance products and services. They aim to create a workplace where everyone feels valued and supported, offering comprehensive benefits and professional development opportunities to foster an inclusive culture where employees can thrive.

• Assist customers with remote vehicle pickup, documentation, and issue management.
• Coordinate services, repairs, and vendor communications for vehicle maintenance.
• Conduct follow-ups, manage payments, and support vehicle logistics.

DriveWhip leases/rents vehicles to Uber, Lyft and other On-Demand or Rideshare drivers. As a ground floor member of an exciting new company all associates will be tasked with a variety of responsibilities.

• Review claim files for quality and monitor performance indicators of Claims Reps.
• Provide coaching and timely feedback to employees on performance.
• Manage recruitment and development of team members.

Jobgether is a platform that connects job seekers with companies. They use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements.

• Investigate and resolve Homeowners claims of moderate complexity in a prompt and efficient manner.
• Use imagery and advanced video technology to collaborate with onsite vendors and insureds to identify damage and write damage estimates from a virtual setting.
• Compare facts gathered during the investigation against the policy to determine coverage of claim; extend or deny coverage as appropriate.

Mercury Insurance has been helping people reduce risk and overcome unexpected events for more than 60 years. They are one team with a common goal to help others, having a diverse perspectives where everyone is included, to serve customers from all walks of life.

• Reviewing scheduled and unscheduled repair orders for accuracy and cost-effectiveness.
• Recommending proper maintenance intervals, repair procedures, and pricing.
• Supporting Fleet Management offices, clients, and vendors to minimize downtime and control costs.

Enterprise Fleet Management manages over 765,000 vehicles across North America, providing customized fleet solutions for businesses and government agencies. With more than 50 offices nationwide, they focus on integrity while investing in both their customers and employees.

• Oversee a team of Claims Analysts and outsourced vendor staff.
• Ensure team meets quality, production, and service expectations.
• Address complex claims and customer service inquiries.

Jobgether is a platform that uses AI-powered matching process to ensure applications are reviewed quickly and fairly. They identify top-fitting candidates and share the shortlist with the hiring company, while not replacing human judgement in the final hiring decisions.

• Oversee the daily operations of a team or multiple teams.
• Play a crucial part in achieving team quality and facilitating staff development.
• Provide support and guidance on complex claims and customer service inquiries.

Jobgether uses an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. They identify the top-fitting candidates, and this shortlist is then shared directly with the hiring company.

• Respond to inbound calls from prospective customers for personal line auto and home insurance policies
• Educate customers on insurance policy details such as coverage and pricing
• Prepare and bind quotes through our carriers

Jerry.ai is a fintech startup in the U.S. that helps car owners save time and money. They have over 5M customers and are expanding beyond insurance to refinancing, safety and repairs to become the #1 rated AllCar app in the App Store.

• Determines coverage, investigates claims, determines liability, sets and adjusts reserves, evaluates claims, negotiates settlements, authorizes and pays claims.
• Reviews lawsuit documentation and supporting documents, claims files, investigation, etc. to establish actions to resolve lawsuits, including determining coverage and setting reserves.
• Responsible for managing outside counsel, ensuring financial processing security, training staff, and maintaining relationships with business partners.

Liberty Mutual is an insurance company. They strive to create an inclusive workplace where employees feel valued and supported, offering comprehensive benefits and professional development opportunities.

• Prepare documentation, review claim history, and investigate requests.
• Utilize available resources to investigate claim situations for cases.
• Follow-up with responsible departments and delegated entities to ensure compliance.

Centivo is an innovative health plan for self-funded employers, aiming to provide affordable, high-quality healthcare. They work with employers ranging in size from 51 employees to Fortune 500 companies and are headquartered in Buffalo, NY with offices in New York City and Buffalo.

• Analyze workers compensation claims to determine benefits due.
• Ensure ongoing adjudication of claims within service expectations and best practices.
• Negotiate settlement of claims within designated authority.

Sedgwick is the world’s leading risk and claims administration partner, which helps clients thrive by navigating the unexpected. With over 33,000 colleagues and 10,000 clients across 80 countries, Sedgwick provides unmatched perspective, caring that counts, and solutions for the rapidly changing and complex risk landscape.

• Manage the insurance claims process and provide customer service to clients.
• Analyze and approve claims and determine coverage based on medical necessity.
• Resolve discrepancies, secure proper reimbursement, and follow regulations and guidelines.

CommuniCare Family of Companies delivers person-centered care as a national leader in post-acute care. They operate over 150 facilities, employing more than 19,000 employees across six states, and are dedicated to improving the lives of seniors.

• Assist potential customers with navigating our online insurance shopping experience.
• Work with existing customers to answer and resolve basic administrative and billing questions.
• Propose process and product solutions to improve our customer experience.

SimplyInsured aims to eliminate fear in health insurance for small business owners, offering transparent and accessible solutions. With over 20,000 customers and partnerships with NetSuite, Toast, and Square, they are growing quickly and disrupting the health insurance industry.

• Provide phone, email, and text-based support to customers, partners, users, and community members.
• Proactively monitor in-progress deliveries and take corrective action when necessary.
• Collaborate with team members from various departments to ensure seamless delivery experience.

Roadie is a leading logistics and delivery platform that helps businesses tackle the complexities of modern retail. With a network of independent drivers nationwide, they offer flexible delivery solutions that make complex logistics challenges easy.

• Investigate and determine whether medical insurance claims are recoverable from a liable third party.
• Communicate and negotiate with healthcare plan members, insurance adjusters, and attorneys.
• Utilize computer systems to accurately document collected information.

Machinify is a leading healthcare intelligence company that delivers value, transparency, and efficiency to health plan clients. With over 85 health plans and 270 million lives represented, we bring together a configurable, AI-powered platform along with expertise.

• Provide accurate assistance to support the administrative needs of Brokers and Admins across phone and email.
• Assist with the administrative side of onboarding and system needs for new and renewing Sana plans.
• Address and resolve complaints or problems, such as billing discrepancies and coverage denials.

Sana is a health plan solution built for small and midsize businesses — designed around their integrated primary care service, Sana Care. They've been remote-first since day one, with a fully distributed team across the U.S., and value curiosity, ownership, and speed—building in the open, together.