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$120,000–$170,000/yr
North America

  • Design, build, and deploy AI-enabled tools for customer support operations.
  • Lead complex initiatives from discovery to launch and iteration.
  • Partner across teams to translate operational needs into scalable solutions.

AI Automation API Python LLM

20 jobs similar to Senior Operations Engineer, CX

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$139,200–$235,200/yr
US

  • Build and operate production-grade agentic AI workflows for customer experience operations.
  • Develop MCP servers, secure integrations, and shared platform capabilities on AWS.
  • Establish evaluation, observability, and governance practices for reliable AI systems.

A technology company focused on integrating AI-powered workflows into customer experience operations. They foster a collaborative, inclusive remote culture emphasizing production-grade engineering, rapid prototyping, and mentorship.

US Unlimited PTO 17w maternity 17w paternity

  • Build AI applications, agents, skills, connectors, and workflow automations that solve business problems.
  • Translate ambiguous business needs into AI-native workflows and own engineering from discovery to production launch.
  • Work closely with internal teams to embed AI solutions and drive measurable gains in quality, speed, and cost.

Reddit is a community of communities built on shared interests, passion, and trust. With 100,000+ active communities and about 130 million daily active visitors, it is one of the internet's largest sources of information.

US Unlimited PTO

  • Own the vision for applied AI solutions across Reddit's business and technical functions.
  • Build AI applications, agents, and automations that solve real business problems.
  • Mentor engineers and set technical direction for AI-native workflows.

Reddit is a community of communities, hosting open and authentic conversations on the internet. With 100,000+ active communities and approximately 130 million daily active unique visitors, it is one of the internet's largest sources of information.

Global

  • Build and improve AI agents by writing production code for Voice Agent and Autopilot platforms.
  • Own enterprise AI deployments from initial discovery through go-live, working directly with customers.
  • Design and implement AI workflows, debug agents in production, and turn customer needs into reusable product features.

Supermove builds software and AI for moving companies, providing systems for sales, operations, crews, and billing. The company has raised $30M from investors like Andreessen Horowitz and serves moving businesses across the US, Canada, and Australia.

Latin America

  • Combine hands-on AI engineering with platform support to ensure teams can effectively use approved AI tools and internal solutions.
  • Monitor platform health, usage, and adoption, ensuring AI tools remain reliable and effective for business teams.
  • Design, build, and maintain custom integrations, Slackbots, and AI agents that connect enterprise AI tools with internal content, systems, and workflows.

The partner company distributes AI platforms across international organizations, focusing on security and IT. It operates with a small distributed LATAM team and supports US-based clients, offering a collaborative remote environment.

$130,000–$175,000/yr
Global

  • Build AI-powered internal tools and systems from concept to production.
  • Identify opportunities where AI can improve internal workflows and operations.
  • Design and implement intelligent workflows, automations, and integrations.

We are building AI-powered internal systems to transform how the company operates. This is a fast-paced startup environment where engineers take ownership and solve ambiguous problems.

EMEA 6w PTO

  • Develop and enhance AI-powered features across existing products using LLMs and modern AI frameworks.
  • Integrate conversational AI, voice AI, and RAG pipelines into production applications.
  • Collaborate with product teams and AI scientists to improve AI quality and ensure scalability and performance.

Pleased provides customer service software (SaaS) to clients worldwide. The company has a remote development team in Europe with around 30 employees and is expanding, with a fast-moving startup culture that values ownership and collaboration.

US 4w PTO

  • Lead AI-powered support and automation operations in Member Services.
  • Oversee AI agent performance, governance, and continuous improvement.
  • Partner with Product, Engineering, and Operations to scale solutions.

Partner company in healthcare is advancing Member Services through AI-powered support and automation. It values innovation, accountability, and remote flexibility, with a focus on measurable operational outcomes.

$120,000–$150,000/yr
US

  • Work directly with operations, finance, clinical, and business teams to identify bottlenecks and design practical AI-driven solutions.
  • Build automations, dashboards, and lightweight internal applications using Python, SQL, APIs, and low-code tools.
  • Own projects end-to-end from problem discovery to deployment, delivering measurable business impact.

Urrly is a healthcare technology company that uses AI to improve operational efficiency and accuracy. It emphasizes fairness in hiring, using AI to review applications based solely on job-related factors.

$65–$75/hr
US

  • Map current workflows and identify where AI can take on review and quality work.
  • Build and launch AI-driven workflows, including prompts, pipelines, and quality monitoring.
  • Design test sets, measure accuracy, and help product teams set launch-readiness criteria.

We help business and product teams use AI to take on review and quality work. We are a small team that values hands-on collaboration, measurable outcomes, and continuous learning.

Latin America

  • Own support and adoption for enterprise AI platforms, from onboarding to vendor escalations.
  • Build custom integrations, Slackbots, and agents connecting AI tools to internal workflows.
  • Manage incoming AI use-case requests while keeping stakeholders updated.

Nortal builds AI and data systems for global enterprises and public institutions. For over 25 years, it has fostered an autonomous, no-micromanagement culture with about 160 hires a year.

$130,000–$150,000/yr
US

  • Partner with business leaders to find high-value automation opportunities across all departments.
  • Build cross-functional automations and integrations connecting the business stack (e.g., HubSpot, Stripe, Rippling).
  • Design and ship AI and agentic workflows to automate repetitive tasks with sensible guardrails.

Slide is a modern, security-first Business Continuity Disaster Recovery (BCDR) company built exclusively for Managed Service Providers. It was founded by industry veterans from Datto and has a small, high-trust team that favors good tooling over bureaucracy.

$200,000–$225,000/yr

  • Partner with OpCo executives and technical leaders to diagnose business problems and identify high-value AI opportunities.
  • Architect, build, and deploy AI-powered workflows and agentic systems from discovery to production.
  • Reduce costs, improve margins, and elevate customer experiences through operational intelligence.

ASG acquires vertical SaaS companies and accelerates their transformation into AI-native platforms across industries like behavioral health and transportation. Backed by Alpine Investors, it has acquired 60+ businesses since 2016 and values shared knowledge across its community.

$182,000–$325,000/yr
US

  • Lead the GTM AI Engineering team, building AI agents, copilots, and workflow automations for Sales, Customer Success, Support, and Enablement.
  • Spend about 70% of your time hands-on building (prototyping agents, writing code, designing evals) and 30% leading strategy and influencing stakeholders.
  • Own the GTM AI platform architecture, evaluation frameworks, model routing, and adoption across the field.

Samsara is the pioneer of the Connected Operations Cloud, enabling organizations that depend on physical operations to harness IoT data for actionable insights. As a recent public company, Samsara values autonomy, long-term thinking, and a growth mindset, with a flexible remote-first culture.

$170,000–$170,000/yr
Global 7w PTO

  • Lead the engineering foundation behind reliable, measurable, and scalable AI-powered features.
  • Build evaluation frameworks, observability tooling, and diagnostic infrastructure for AI agents in production.
  • Combine hands-on software engineering with technical leadership and people management.

The company builds AI-powered products with a focus on reliability, scalability, and evaluation infrastructure. It operates as a fully remote, globally distributed team with an ownership-oriented culture.

$110,000–$120,000/yr
US

  • Architect and implement automated systems that scale customer operations, trust and safety, and sales workflows.
  • Build integrations, internal tools, AI-powered support solutions, and real-time analytics dashboards.
  • Collaborate with product, engineering, and operations teams to optimize processes and enable rapid growth.

Peerspace is a leading online marketplace for venue rentals for meetings, productions, and events. With over $500M transacted and backing from GV and Foundation Capital, the company values inclusion, cross-functional work, and a healthy culture that empowers employees.

$226,300–$262,800/yr
Canada Unlimited PTO 16w maternity 16w paternity

  • Partner with department leaders to identify and automate high-leverage business workflows end to end.
  • Deliver working AI systems with evaluation, monitoring, and adoption plans rather than prototypes.
  • Build shared patterns for model access, orchestration, and safety, and help the company become fluent in AI.

Honeycomb builds an observability platform that helps developers understand and debug complex systems, serving companies like Slack and HelloFresh. With 200+ employees and Series D funding, it's a fully distributed company that values trust, autonomy, and inclusiveness.

$121,000–$220,000/yr
UK

  • Lead customer engagements from kickoff to go-live, owning delivery and the working relationship.
  • Map workflows, identify automation opportunities, and translate business logic into agent behaviors.
  • Configure, deploy, and debug agents across customer systems with integration code.

US Colombia UK

  • Design, build, and deploy production AI applications, copilots, retrieval systems, and agentic workflows.
  • Develop backend services, APIs, and application architectures that integrate AI capabilities into enterprise systems.
  • Deploy AI solutions into production with appropriate security, observability, monitoring, evaluation, and governance.

We are a market-leading data, AI, analytics, and operations research advisory and solution engineering firm. We help organizations design, build, and operationalize enterprise-grade data and AI platforms with production-grade engineering discipline.

$136,908–$185,000/yr
North America

  • Lead the AI Core team as Staff AI Engineer, setting technical direction for Compass, the AI agent platform.
  • Architect multi-agent systems, own MCP/A2A integrations, and drive agent orchestration, evaluation, and observability.
  • Oversee large-scale technical projects, mentor engineers, and champion AI-assisted development across the organization.

Basis empowers agencies and brands with software that automates digital media operations, including planning, reporting, and financial reconciliation. Headquartered in Chicago, it is a top workplace with a culture focused on inclusivity and growth.