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US

  • Provide empathetic live inbound call support to members regarding services, eligibility, and benefits.
  • Document interactions and verify eligibility using internal tools while handling sensitive information.
  • Assist with scheduling, platform troubleshooting, and coordinating with internal and external partners.

Customer Support Communication HIPAA Compliance Problem Solving Multitasking

20 jobs similar to Member Support Representative

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Unlimited PTO

  • Drive the Analytics Engineering Roadmap and manage the backlog.
  • Define Data as a Product, ensuring dbt models and Snowflake structures are treated as products.
  • Standardize Business Logic and drive the creation and maintenance of consistent data definitions.

Stellar Health is a US-based Health-tech company backed by Top VCs (General Atlantic, Point72, & Primary Venture Partners) with an established product & proven operating model. They help primary care providers put patient health first using their platform - a mix of technology, people, and analytics.

US

  • Develop and maintain automated build software and workflows using Unreal Engine 5, primarily with C#.
  • Monitor build system health, provision cloud resources, and troubleshoot build errors across disciplines.
  • Work with release and test teams to publish game builds and automated test results to customers.

Sony Interactive Entertainment (SIE) is a global leader in interactive and digital entertainment, responsible for the PlayStation brand and family of products and services. It is a mission-focused team within a large corporation, seeking diverse backgrounds and viewpoints to foster a collaborative and fun environment.

US

  • Own contribution margin performance across the state project portfolio.
  • Ensure consistent, on-time, on-budget delivery across all state projects.
  • Manage and develop a cross-functional delivery team including delivery managers, project managers, software engineers, interoperability analysts, and QA engineers.

Altarum's Public Health Technology division builds and operates the data systems that state health departments rely on to protect their communities. They are a nonprofit with expertise, trusted government relationships, and a work portfolio that impacts public health outcomes.

$30–$70/hr
Global

  • Compare and rank multiple code snippets, explaining which is best and why
  • Repair and refactor AI-generated code for correctness, efficiency, and style
  • Inject feedback (ratings, edits, test results) into the RLHF pipeline and keep it running smoothly

The company trains large language models. The job posting does not give any information on employees and culture.

$35,000–$35,000/yr
US Unlimited PTO

  • Thoroughly work every inbound web and phone lead, ensuring connection with leads immediately upon contact with Quench.
  • Proactively follow up with leads and opportunities to support their needs and move them through the decision-making process.
  • Achieve and exceed all sales activity and revenue goals.

Culligan Quench helps eliminate plastic bottles by delivering on-demand filtered water solutions to healthy and environmentally conscious customers across North America. They have over 1,600 team members operating out of more than 90 locations across North America and Puerto Rico.

$140,000–$160,000/yr

  • Drive the design, implementation, and maintenance of APIs and microservices.
  • Gain hands-on expertise in frontend with Angular and backend with Go.
  • Mentor fellow software engineers, fostering a culture of collaboration and technical excellence.

HHAeXchange is a leading tech platform for home and community-based care. Founded in 2008, they focus on creating an end-to-end homecare solution to help people who are aging or have disabilities thrive in their homes and communities.

Global

  • Design, develop, and maintain robust backend applications using Java and Spring Boot
  • Build and consume RESTful APIs to support web and enterprise applications
  • Design, query, and optimize databases using PostgreSQL

Newfold Digital is a leading web technology company serving millions of customers globally. They have some of the industry's most prominent and storied go-to-market brands and help customers of all sizes build a digital presence that delivers results.

$145,000–$155,000/yr
US Unlimited PTO

  • Lead the end-to-end delivery of client-facing projects.
  • Coordinate project activities, ensuring adherence to project milestones and deliverables.
  • Monitor and track progress, identifying and addressing any issues or risks that may impact project success.

Zeta Global is an AI-Powered Marketing Cloud that helps marketers acquire, grow, and retain customers more efficiently. They have offices around the world and are headquartered in New York City. They are committed to building a workplace culture of trust and belonging.

US

  • Strong knowledge of PeopleSoft Payroll modules with in-depth experience with testing procedures and processes.
  • Possesses extensive understanding of integration test performance and data analysis.
  • High level of analytical and problem-solving skills.

JW Affinity IT is a full-service IT solutions provider supporting schools and private organizations with strategic, innovative technology projects. They are a certified small, woman- and minority-owned business committed to fostering a diverse and inclusive workplace.

US Unlimited PTO

  • Define project scope, objectives, and deliverables in collaboration with stakeholders across Customer Operations and DailyPay.
  • Develop detailed project plans, including timelines, resource allocation, and deliverables, and execute projects while managing risks.
  • Collaborate effectively with cross-functional teams, build strong stakeholder relationships, and facilitate meetings to drive project success.

DailyPay is a worktech company that provides an on-demand pay solution to help employers improve employee relationships and financial well-being. The company is headquartered in New York City with operations across the United States and in Belfast.

$51,500–$86,500/yr
US

  • Manage a pipeline of families who have previously engaged and require guidance toward a move-in decision.
  • Execute high-volume outreach across phone, text, and email to re-engage and advance families.
  • Drive outcomes by moving families from tour to decision, scheduling tours, and providing referrals as needed.

A Place for Mom is the leading platform guiding families through every stage of the aging journey, simplifying the senior care search with free, personalized support and a network of over 15,000 providers. It is a mission-driven company with a culture focused on caring, empathy, solving hard problems, and driving outcomes as a team.

US

  • Conduct comprehensive psychiatric evaluations via telehealth
  • Develop individualized treatment plans in collaboration with families
  • Prescribe and manage psychotropic medications

Backpack Healthcare believes clinicians deserve meaningful work that fits their lives. They are building a mental health system that honors both the provider and the patient — sustainable, compassionate, and innovative.

Europe

  • Drive the top of the funnel by supporting outbound engagement.
  • Source, engage, and qualify prospective customers through personalized outreach.
  • Play a critical role in expanding pipeline coverage and booking high-quality meetings.

RealVNC is a global leader in secure remote access software, helping organizations connect to and manage devices anywhere in the world. Their platform is trusted by IT teams, enterprises, and service providers across industries to enable secure connectivity, operational efficiency, and visibility across distributed environments.

$170,000–$185,000/yr
US Unlimited PTO

  • Own and execute the paid acquisition strategy across search, social, CTV, affiliate, and emerging channels to acquire and engage self-employed customers.
  • Analyze performance data, manage budgets, and collaborate with creative, product marketing, and data teams to optimize campaigns and ensure brand alignment.
  • Report on channel performance, improve tracking infrastructure, and develop a test-and-learn roadmap to share insights and drive growth.

Found builds banking and automated financial tools to help self-employed individuals manage taxes, expenses, and finances. It is a fast-moving team that values diversity, equity, and inclusion and seeks passionate individuals to contribute meaningfully.

US

  • Drive enterprise-wide talent initiatives by partnering with HR Leadership.
  • Serve as a strategic advisor to Portfolio/Regional Field Leadership.
  • Lead and inspire a high-performing HR team.

Sunrise Senior Living empowers residents to live longer, healthier, and happier lives. It is a Great Place to Work-certified company where team members build meaningful relationships with residents, their families, and each other and gain joy in serving others.

US

  • Primary responsibility for online instruction.
  • Responsibility includes timely interaction with students and quality assessment of student work with substantive feedback.
  • Maintain accurate electronic records.

University of Arkansas Grantham was founded in 1951. Today, it offers over 50 fully-online degree and certificate programs to thousands of adult learners in Arkansas, across the country, and around the world.

US 4w PTO

  • Drive product convergence analysis by researching current-state products, identifying differences, and recommending go-forward solutions to simplify the product portfolio.
  • Own requirements development timelines by building and managing workplans to keep product requirement development on track across key stakeholders.
  • Build organizational working models by designing and maintaining cross-functional engagement structures that keep Product, Experience, and Technology teams aligned.

Liberty Mutual is a major insurance organization focused on providing personal and specialty insurance solutions to meet evolving customer and agent needs. The company cultivates an inclusive culture that values diverse perspectives, supports employees through comprehensive benefits and professional development, and has a community focused on making a meaningful impact.

Global

  • Attend all meetings alongside the executive, acting as a real-time note-taker and capturing clear action items, deadlines, and responsibilities.
  • Support during property walkthroughs, documenting observations, tasks, and required follow-ups in real time.
  • Take full ownership of tracking and managing hundreds of small but critical tasks, ensuring nothing is missed or delayed.

Veta Virtual is hiring an Executive Assistant for one of our valued clients — a growing property management company focused on operational excellence, responsiveness, and execution in the field. We’re looking for a highly organized, proactive, and detail-oriented Executive Assistant who can act as a true right hand — someone who thrives on tracking, follow-through, and keeping everything moving.

$145,000–$180,000/yr
US

  • Owning and cultivating a significant book of business end to end.
  • Serving as a credible external face for Blue Rose with clients, political partners, and vendors.
  • Producing client-ready presentations and deliverables that can go out the door without review.

Blue Rose Research develops cutting-edge products used by progressive organizations. Their research powers strategy for advancing progressive causes and has a trusted track record among key decision makers; the team includes engineers, data scientists, and political insiders.

US

  • Provide product adoption support to customers implementing the brightwheel product suite.
  • Support a rolling portfolio of approximately 100+ customer accounts over the typical 4–12 week onboarding lifecycle.
  • Help address and overcome customer objections by clearly articulating Brightwheel’s value.

Brightwheel's platform is trusted by millions of educators and families every day. The company is the largest and fastest growing in early education; it is backed by top investors, including Addition, Bessemer, Emerson Collective, Lowercase Capital, Notable Capital, and Mark Cuban.