Contribute to active development on the sequencing analysis pipeline in Python, including bug fixes, feature work, and code reviews.
Own and maintain CI/CD pipelines, build configuration, and regression infrastructure (Jenkins, Bitbucket, HPC).
Respond to inbound triage requests from the field, diagnosing and resolving pipeline failures on sequencing instruments.
Singular Genomics develops genomic sequencing platforms for research and clinical applications. It is a rapidly growing company with a culture of creativity and collaboration.
Provide scientific and technical support to increase customer utilization of DNAnexus solutions.
Troubleshoot complex scientific and technical issues while developing customer-facing documentation.
Participate in weekend on-call emergency duty and collaborate across teams to ensure customer success.
DNAnexus is an enterprise orchestration platform for precision health, pioneering cloud-based omics and bioinformatics for life sciences. The company has a passionate team of scientists, engineers, and compliance specialists dedicated to accelerating scientific discovery and improving healthcare.
Provide front-line technical support for LGC's laboratory instrumentation and consumables, including installations, repairs, preventative maintenance, and training.
Collaborate with internal teams and customers to resolve technical issues, ensuring high customer satisfaction with up to 75% travel domestically and internationally.
Contribute to business growth by achieving service KPIs such as Fixed Right First Time, customer satisfaction, and turnaround time.
LGC is a leading global life science tools company providing mission-critical components for genomic analysis and quality assurance. With over 175 years of scientific heritage, the company values collaboration, integrity, and brilliance.
Install, maintain, and repair Labman automation systems across the US, providing remote and onsite technical support.
Diagnose mechanical, electrical, and electromechanical faults, and perform preventive maintenance and system upgrades.
Build strong customer relationships and deliver training to ensure long-term system performance.
Labman designs and builds laboratory automation systems for scientific applications. They are a growing company that values shared effort, excellence, humility, sustainability, and fun, offering ongoing training.
Provide remote and on-site support and repair for customers across the Americas, acting as the subject matter expert for the product line.
Coach and mentor partner technicians, lead technical projects, and conduct training classes for technicians.
Manage pre-installation assessments, preventative maintenance, parts returns, and maintain close communication with service managers.
FUJIFILM North America Corporation is the largest graphic distributor in the US, delivering digital printing and office solutions. The company has over 70,000 employees globally and offers a collegial culture and flexible work environment.
Perform field service activities including commissioning, maintenance, troubleshooting, and repair of TOMRA Recycling systems.
Prepare detailed service reports and deliver on-site training to customer teams and internal engineers.
Provide technical support via phone and collaborate with Sales and Project Management teams.
TOMRA develops sensor-based sorting technologies for the global recycling and waste management industry. With over 9,000 sorting units installed in more than 100 countries, the company fosters a culture of purpose, collaboration, and continuous improvement in an inclusive workplace.
Install and support digital products for capturing, archiving, and sharing clinical video and data.
Provide technical support and troubleshooting for Intuitive digital products.
Perform remote and on-site system installations and configurations.
Intuitive is a pioneer in robotic-assisted surgery, expanding the potential of physicians. With over 25 years of experience, we foster an inclusive and diverse team committed to making a difference.
Monitor critical accounts and provide quick problem resolution, including installation, maintenance, and removal of equipment.
Analyze equipment performance, implement modifications, and provide technical support to customers and other technicians.
Complete administrative tasks, manage preventative maintenance, and travel extensively across the United States.
FUJIFILM North America Corporation is a leading graphic distributor that delivers office and commercial print solutions, digital transformation, and packaging products. With over 70,000 employees globally, they offer a collegial culture and flexible work environment.
Provide technical support, troubleshooting, repair, and maintenance of Intuitive surgical systems.
Perform installation, scheduled maintenance, and system upgrades at customer sites.
Collaborate with internal teams and deliver training to customers and staff.
Intuitive Surgical develops and manufactures robotic-assisted surgical systems for minimally invasive care. As a global leader, the company fosters a culture of innovation and excellence, with a strong focus on customer support and advancing patient outcomes.
Perform on-site installation, diagnosis, troubleshooting, and repair of complex equipment and systems.
Engage with customers to understand their workflows and tailor service offerings including training and upgrades.
Enhance account profitability through efficient service execution and identifying revenue opportunities.
PerkinElmer is a scientific solutions provider with over 80 years of experience, innovating for a healthier world. They are a global team of over 5,000 employees dedicated to supporting commercial, government, academic, and healthcare customers.
Provide technical support, troubleshooting, and repair for all Intuitive products to ensure high customer satisfaction.
Perform scheduled maintenance, system inspections, and upgrades in compliance with procedures and timelines.
Manage assigned territory, including customer relationships, installation coordination, and administrative tasks.
Intuitive is a global leader in robotic-assisted surgery, creating technologies like the da Vinci surgical system and Ion to transform minimally invasive care. With nearly 30 years of history, the company employs a dedicated team of engineers, clinicians, and innovators focused on improving surgical outcomes worldwide.
Own and improve WDL and Nextflow workflows on AWS infrastructure, ensuring pipelines are easy for scientists to run without engineering support.
Build and harden internal tooling to reduce manual work, and implement testing, monitoring, and alerting to surface failures early.
Partner with science leads and data scientists to get new methods into production, and use coding agents as a routine part of engineering.
Natera is a global leader in cell-free DNA testing, dedicated to oncology, women's health, and organ health. The team consists of highly dedicated statisticians, geneticists, doctors, and software engineers from world-class institutions, working together to change the landscape of genetic disease management.