Facilitate the onboarding process for new clinics, ensuring a seamless experience with clear instructions.
Capture customer feedback to improve the onboarding process and overall experience.
Collaborate cross-functionally with internal teams, escalating issues, and updating customer education materials.
Strive Pharmacy offers personalized medicine through compounding, helping patients achieve better results. They focus on providing a better experience for each customer and clinic, aiming to disrupt healthcare positively by prioritizing personalized care and accessibility.
You will lead a team of Implementation Managers who are instrumental in helping customers onboard with Hightouch.
You will be accountable for the quality, consistency, and predictability of customer implementations.
This is a hands-on leadership role that combines people management with deep technical expertise.
Hightouch is the modern AI platform for marketing and growth teams. Our AI agents reimagine marketing workflows, allowing marketers to create content, plan campaigns, and execute strategies with transformational velocity and performance. The team focuses on making a meaningful impact for their customers and approaches challenges with first-principles thinking.
Conduct client training in preparation for Go-Live events, following Nextech’s standard implementation methodology.
Investigate and resolve client issues during implementation and go-live.
Partner with internal teams to ensure successful implementation and alignment with client needs.
Nextech is a leader in specialty healthcare technology solutions. They are committed to hiring and retaining talent, which is why they invest in their employees.
You lead and develop the Technical Integration / Seller Onboarding team, setting clear goals, roles, and responsibilities
You are responsible for the strategic development of technical seller onboarding, with a focus on scalability, automation, and quality
You steer performance through KPIs, reports, and business reviews, and derive strategic initiatives to achieve targets
Redcare Pharmacy is Europe’s No.1 e-pharmacy powered by passionate teams and cutting-edge innovation. They strive to create a healthy collaborative work environment where every employee feels valued and inspired to contribute to their vision “Until every human has their health”.
Support Implementation and Onboarding team members in EMEA by providing coaching and guidance to achieve individual and team goals.
Drive overall strategy and execution for the function in EMEA which includes teams like Technical Account Management, Project Management, Customer Training, and Solutions Architecture.
Build and lead teams, including coaching, performance development, and feedback in a post-sale implementation and onboarding environment.
1Password is building the foundation for a safe, productive digital future by innovating the market-leading enterprise password manager and pioneering Extended Access Management. They have surpassed $400M in ARR and have over 180,000 businesses trusting their products.
Lead the end-to-end implementation for new customers, acting as the primary technical guide.
Configure product settings, permissions, and workflows, ensuring smooth transitions.
Train customers on product functionality and best practices to achieve desired outcomes.
Northbeam is building a marketing intelligence platform, providing eCommerce brands a unified view of their business data. They are experiencing rapid growth with a team of driven, collaborative, and talented individuals who value personal growth and excellence.
Works in the build, implementation, and maintenance of automation and technology to optimize pharmacy practice, pharmacy systems, and the medication‐use process.
Responsible for effective process design, development, and implementation of Electronic Medical Record and Clinical Decision Support build.
Implements and optimizes the use of technology and the electronic health record to enhance the entire medication use process using both clinical, informatics and leadership skills.
Legacy Health is focused on good health for their people, patients, communities, and the world, and committed to doing the right thing. They foster an inclusive environment where everyone can grow and succeed.
Lead assigned workstreams within large-scale enterprise implementations.
Provide workflow consulting for physician, clinical, and operational teams.
Configure advanced workflows within complex multi-facility systems.
PerfectServe offers Best in KLAS clinical communication and physician scheduling solutions and is a Leader in the Gartner Magic Quadrant for Clinical Communication and Collaboration. They have seen an 88% growth rate over the past three years and need strong team members to help them continue to grow!
Own and enforce structured onboarding, documentation quality and success planning standards.
Review calls, provide feedback, and hold CSMs accountable to preparation.
Personally manage a small portfolio of high impact accounts.
Whippy is leading the way in AI-powered business communication, helping companies replace manual workflows with intelligent AI agents across voice, chat, and messaging. As Whippy adoption grows, the quality of onboarding, workflow design, and long-term account ownership directly impacts retention and expansion.
Ensure excellence in integration delivery for customer deployments.
Recruit, mentor, and lead a growing team of integration professionals.
Cultivate and maintain integration standards and best practices.
SmarterDx focuses on providing reliable, secure, and scalable technical integrations for healthcare data. They aim to be a strategic partner, simplifying complexity for their clients.
Proactively identify strategic growth initiatives and drive their implementation.
Lead site operations at health system partners including overseeing management of in-clinic pharmacy liaison team.
Meet or exceed both internal and external financial, operational, and patient outcome & satisfaction targets.
Shields Health Solutions provides integrated support across stakeholders and throughout the outpatient specialty pharmacy program continuum of care. They instill a patient-focused culture and ecosystem of teamwork, collaboration, and kindness.
Drive life sciences, customers, in the rapid configuration and implementation of Vault Safety.
Act as project manager and/or solution architect in global or complex implementations across all the different phases.
Deliver subject matter expertise on implementation methodology and best practices.
Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. They are one of the fastest-growing SaaS companies and made history in 2021 by becoming a public benefit corporation (PBC).
Develop and refine the operating model for BlinkRx’s national pharmacy network.
Partner with Product, Engineering, Revenue, Finance, Legal, and Patient Services to drive complex initiatives.
Serve as a senior point of contact for key pharmacy partners.
Blink Health is a healthcare technology company focused on making prescriptions accessible and affordable. They are a collaborative team that invents new ways of working in an industry resistant to innovation, dedicated to improving customer lives.