Craft a contact center vision and strategy that’s aligned with tech and operational leaders
Create a digital-first strategy shifting call volume intelligently towards digital channels for maximum impact and ROI
Partner closely with engineering to drive the creation, planning, prototyping, and development of products and features in support of key product metrics and goals
Lendbuzz is a fintech startup founded in 2015 by MIT alumni, using machine learning to revolutionize vehicle financing and change the way deserving borrowers access credit. They are in full scale-up mode with backing from great investors, having recently raised their Series D and value independent and critical thinking.
Lead daily performance of frontline teams, ensuring quality and service standards.
Drive employee development through coaching, mentoring, and continuous feedback.
Collaborate cross-functionally to resolve operational issues proactively.
Carenet Health delivers seamless member experiences through frontline teams. They are committed to creating an inclusive environment for all employees.
Monitor call center to observe employee demeanor, quality of call, and conformity to company policy and procedures.
Effectively interact with team members that have diverse backgrounds and temperaments, while demonstrating a genuine interest in team members, maintaining open lines of communication and being an advocate for team members.
Pathward is a financial empowerment company increasing financial availability, choice, and opportunity for all through innovators. They are a team of problem solvers and innovators who celebrate the differences and embrace the voices of their employees, customers, partners, and the communities.
Greets members in a professional manner, providing exemplary service through the phone channel.
Processes member transactions, including withdrawals, loan payments, and wire transfers.
Identifies sales opportunities by understanding member needs and offering applicable products.
Peak Credit Union aims to maintain strong connections with its members and local communities to understand their unique needs. They prioritize a member-focused approach and equal employment opportunities for all, including veterans and individuals with disabilities.
Build and lead a fast‑paced, compliant contact center of inside sales professionals dedicated to informing and supporting Healthcare Professionals.
Own forecasting, analytics, performance optimization, process excellence, workforce strategy, sales enablement infrastructure, incentive design input, omnichannel coordination, and technology stack maturity for the Inside Sales team supporting healthcare professionals.
Partner with Analytics to prioritize deciles/segments, allocate books of business, and continuously refine territories, scripts, and digital sales aids based on conversion signals.
CareTria is dedicated to informing and supporting Healthcare Professionals through high-quality outbound engagement. We are an equal opportunity employer that offers a comprehensive benefits package.
Own the end-to-end performance of Ro’s onshore Member Experience organization.
Lead, coach, and develop frontline leadership, setting clear expectations for performance.
Establish and evolve the operating model for Ro’s internal care organization.
Ro is a direct-to-patient healthcare company with a mission of helping patients achieve their health goals by delivering the easiest, most effective care possible. Ro is the only company to offer nationwide telehealth, labs, and pharmacy services, employing a vertically integrated platform to provide an end-to-end healthcare experience.
Assists in managing the day-to-day operations of the IntelliCenter utilizing quality, cost effective patient care principles.
Supervises a team of call center agents, which may include clinical and nonclinical staff.
Monitors queue and keeps call center staff aware of inbound calls, calls waiting, queued calls in order to help navigate appropriate staff into different areas to support volume needs.
UnityPoint Health is committed to its team members and has been recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare. They champion a culture of belonging where everyone feels valued and respected.
Act as a key partner to contact center leadership and peers, providing proactive support and a high level of service.
Create staffing plans that align forecasted demand with service level goals and customer expectations.
Monitor system performance and KPIs in real time, making adjustments to keep service levels and productivity on track.
Fortune Brands Innovations, Inc. is an industry-leading home, security and digital products company focused on exciting opportunities within the home, security and commercial building markets. They have transformed their workplace into an environment where smart, ambitious people have the support to reach their fullest potential.
Lead the Customer Assurance team, including specialized representatives in Quality Assurance, Reputation Management, Facility Monitoring & Security, and new experimental functions.
Oversee and enhance review generation and reputation management initiatives, ensuring strong outbound engagement and positive brand perception.
Monitor and refine Quality Assurance programs, providing coaching and insights to elevate performance across Customer Success and Resolution teams.
SecureSpace Management is seeking a talented, hungry, and eager Customer Assurance Manager that enjoys a fast pace and diverse workload in a dynamic environment. The company is committed to providing equal employment opportunities to all employees and applicants.
Maintain regulatory compliance and prevent losses to members and credit union.
Perform primary telephone support and assist members and employees through all support channels.
Solve practical problems and deal with a variety of situations exercising flexibility and sound judgment.
STCU is a top-performing credit union that emphasizes serving others and lifelong learning. They value employees who are committed, fun-loving, and want to make a difference in members’ lives, with core values including joyfulness, generosity, and belonging.
Deliver successful customer outcomes by leading the function to achieve KPIs and SLAs.
Optimise capacity, manage risk, and ensure compliance to all policies and procedures.
Drive continuous improvement and the strategic direction of the function.
They are a company offering job opportunities in various locations. They seem to have a focus on providing supportive environments for their employees.
Lead a team of Complaints Handlers, ensuring thorough investigations and resolution of customer complaints.
Drive team performance, quality assurance, and provide coaching and motivation.
Identify root causes of complaints and recommend solutions to reduce complaints volumes.
The company focuses on complaints handling within the financial services industry. They aim to deliver performance and employee engagement that drives customer and client satisfaction.
Oversee strategic and operational aspects of the enterprise telephony and telecom portfolio.
Lead and manage the telephony support team, providing mentorship and development.
Ensure telephony services support new market launches and meet business expectations.
Imagine Pediatrics is a tech-enabled, pediatrician-led medical group reimagining care for children with special health care needs. They deliver 24/7 virtual-first and in-home medical, behavioral, and social care, enhancing existing teams with compassion and commitment.
Owning your own business area to deliver a best in class customer experience.
Instilling a culture focused on accurate, efficient work and risk-awareness.
Leading and executing on core projects from end to end.
Monzo is on a mission to make money work for everyone, waving goodbye to traditional banking. They offer personal and business bank accounts, joint accounts, accounts for 16-17 year olds, kids accounts, and credit cards, along with savings, investments, and pension options. They create magical moments for their customers!