Resolve patient and insurance issues via phone, correspondence, and walk-ins.
Verify balances, process payments, and document account activity.
Collaborate with team members for account resolution; handle mail and refunds.
Vail Health is the world’s most advanced mountain healthcare system. It consists of an updated 520,000-square-foot, 56-bed hospital providing exceptional care to patients with beautiful views in Vail.
Maintain positive customer relationships by responding to inquiries via phone.
Provide information and education about IRS regulations and spending accounts.
Serve as a customer advocate by identifying needs and guiding them to resources.
HealthEquity's mission is to save and improve lives by empowering healthcare consumers. They are passionate about providing solutions that allows American families to connect health and wealth, valuing individuals more than positions and fostering a welcoming and inclusive environment.
Manage telephone, electronic, and face-to-face interactions professionally and efficiently.
Effectively present and discuss products and services with integrity and understanding.
Focus on customer retention through first call resolution and enhancement of the member experience.
Capital BlueCross is dedicated to improving the health and well-being of its members and the communities they live in. The company values professional and personal growth by investing in training and continuing education, fostering a flexible and supportive environment.
Handle maintenance, collection and liquidation activities for an assigned portfolio of accounts.
Handle a variety of customer inquiries, analyze payment history/notes, and communicate statuses to customers.
Maintain accurate records of customer interactions, including any issues that arise and their resolution.
Sutherland is a digital transformation company that helps customers globally achieve greater agility and transform automated customer experiences. They are Great Place to Work certified and have been in business for over 35 years, working with some of the world’s most known brands.
Maintain regulatory compliance and prevent losses to members and credit union.
Perform primary telephone support and assist members and employees through all support channels.
Solve practical problems and deal with a variety of situations exercising flexibility and sound judgment.
STCU is a top-performing credit union that emphasizes serving others and lifelong learning. They value employees who are committed, fun-loving, and want to make a difference in members’ lives, with core values including joyfulness, generosity, and belonging.
Communicate with our members via phone and email, exhibiting care in every interaction
Listen to our members, providing empathy and solutions to their unique needs
Accurately document Member interactions and activity
Achieve is a leading digital personal finance company that provides innovative, personalized financial solutions to help people move from struggling to thriving. They have over 3,000 employees in mostly hybrid and work-from-home roles across the United States.
Answer a high volume of inbound calls and ensure every interaction is respectful and solution-oriented.
Own the member's journey, including researching and resolving complex cases.
Guide members in accessing services, facilitating access to virtual care and connecting them to healthcare resources.
Included Health is a healthcare company delivering integrated virtual care and navigation. They aim to raise the standard of healthcare for everyone by breaking down barriers and providing high-quality care. They offer numerous opportunities for career advancement and professional development.
Responsible for handling inbound and outbound calls providing quality service.
Assist members with billing questions, cancellations, and resolve account delinquencies.
Review accounts, answer customer questions, and maintain quality and adherence standards.
ABC Fitness is a leading software provider for fitness businesses globally, supporting 30K clubs, 650K coaches, 40M members, and processing over $12B in payments annually. They foster a culture built on respect, trust, and belonging, promoting growth and collaboration.
Provide world-class customer service through performing complex Member Services functions.
Maintain compliance with Federal and State regulations, NACHA rules, and Webster/HSA Bank policies.
Meet/exceed individual performance goals, service level objectives, and demonstrate operational excellence.
Webster Financial Corporation is committed to putting people first, by helping individuals, families, and businesses achieve their financial goals. As a commercial bank founded in 1935, they value integrity, collaboration, accountability, agility, respect, and excellence.
Provide clear, kind, and empathetic answers to customer requests via email, chat, and phones.
Understand core functions of assigned products and meet or exceed production targets set by manager.
Contribute to documentation improvements by suggesting edits or additions, modeling company and team values.
Planning Center, established in 2006, supports over 90,000 churches worldwide, offering web and mobile products to facilitate communication, organization, and event coordination. Being an independent and debt-free company, they foster a remote work environment with tools like Asana, Slack, Notion, and Zoom, gathering thrice annually in Carlsbad, CA to strengthen team relations.
Manage multiple channel interactions with excellent communication skills.
Effectively present and discuss products and services to providers.
Establish and maintain positive relationships with providers.
Capital BlueCross is an independent licensee of the Blue Cross Blue Shield Association. We are an equal opportunity employer committed to a culture of diversity and inclusion.
Serve as the primary point of contact for inbound customer inquiries via phone, email, or chat.
Process a high volume of consumer inquiries related to client banking products and services.
Accurately document all customer interactions, case details, and resolutions in the designated CRM/ticketing system.
Sutherland is a digital transformation partner for iconic brands worldwide, unlocking new value for their business, people, and customers. It's an entry-level position responsible for providing professional, efficient, and empathetic support to banking customers.
You grasp concepts quickly and know how to make the complex easy to understand.
You collaborate naturally with members across different teams balancing priorities.
You achieve results and identify new ways to grow our business and expand current partnerships
Experian is a global data and technology company, powering opportunities for people and businesses around the world. A FTSE 100 Index company listed on the London Stock Exchange (EXPN), they have a team of 23,300 people across 32 countries and corporate headquarters in Dublin, Ireland.
Manage a defined book of business consisting of credit union clients; implement strategies to expand existing relationships and uncover new revenue opportunities.
Engage with C-level executives and decision-makers to understand their challenges; position Experian's data, software, and analytics solutions to meet their evolving needs.
Exceed sales targets by identifying upsell and cross-sell opportunities, negotiating contracts, and closing deals.
Experian is a global data and technology company, powering opportunities for people and businesses around the world. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), they have a team of 22,500 people across 32 countries, with corporate headquarters in Dublin, Ireland.
Build relationships and educate customers on retirement plans through inbound calls.
Deliver an outstanding experience through financial advice and mentorship.
Assist customers with plan design inquiries, balance transfers, and account information.
Voya Financial, Inc. is a leading retirement, employee benefits and investment management company. They help clear the path to financial confidence and a more fulfilling life for individual, workplace and institutional clients, supporting more than 18 million customer relationships.
Review, identify and analyze root cause for all escalated service requests; continuously improve based on analysis within delivery teams.
Focus on developing proactive solutions to avoid common issues within escalation process.
Own escalated cases received from various channels including: complaint review requests received from the customer, live HAC escalations, and negative NPS survey responses.
Transcarent is a health and care company bringing medical, pharmacy, and point solutions together. They empower health consumers with choice and higher-quality care and lower costs for 21 million members across more than 1,700 employers and health plans.
Review and release daily funding to SMB customers.
Identify and apply cash payments.
Investigate discrepancies and payment rejections.
Forward Financing is a financial technology company based in Boston, Massachusetts. They unlock capital for small businesses and are recognized as a Best Place to Work by Built In Boston and certified as a Great Place To Work®; they invest in employees, technology, and customer experience.
Provide compassionate support and expert guidance to Medicaid recipients.
Address inquiries and resolve issues to impact the health and satisfaction of clients.
Join a dynamic team dedicated to making a difference in the lives of underserved communities.
Avesis has been providing essential ancillary benefit solutions since 1978. Today, their programs cover more than 8.5 million members throughout the country. They strive for excellence in all that they do and their benchmark performance in terms of member satisfaction and client retention underscores this singular focus.