Respond to customer inquiries via email and phone to provide prompt assistance and resolve issues, escalating complex cases as needed.
Act as Live Trip Support during scheduled weekend shifts, monitoring trips and managing unexpected disruptions by coordinating alternative solutions and communicating updates.
Build and maintain positive customer relationships, educate on DOT regulations, and collaborate with internal teams to ensure smooth operations and adherence to SLAs.
Define Vericast's cross-channel digital strategy and lead the productization of digital channel offerings.
Own the strategic vision for how digital channels are architected and brought to market.
Ensure that new digital channel capabilities are strategically sound and market-ready.
Vericast is the financial institution (FI) performance partner. They help banks and credit unions drive growth, improve efficiency, increase engagement and navigate change through the power of data, technology and people. They have thousands of financial institution clients and 150 years of financial services expertise.
Serve as the primary point of contact for key client accounts.
Understand clients' technical requirements and business objectives.
Identify opportunities for upselling and cross-selling our solutions.
Level AI was founded in 2019 and is a Series C startup headquartered in Mountain View, California. Level AI revolutionizes customer engagement by transforming contact centers into strategic assets.
Ensure successful delivery of SAP S/4HANA migration projects on time and within budget.
Develop comprehensive project plans and track key milestones.
Monitor project plans regularly and provide clear reporting.
Talentus is a U.S. company with a strong presence in LATAM and across 20 countries. They provide BPO services including smart-sourcing, dedicated teams, managed IT, software outsourcing, and ERP & CRM solutions across various industries.
Lead the Chart function, reporting to the CEO and working closely on strategic planning and budgeting.
Hold one of the two Executive Director seats on the Board, providing business context.
Define the strategy for finance operations and take full ownership of regulatory submissions.
Griffin is a fully regulated UK bank that powers the accounts and payments offerings of product-led fintechs and platforms. Since its launch in 2024, they have grown rapidly and provide the banking backbone behind products in remittance, payroll, wealth, insurance, proptech, payments, neobanking and more.
Supports security aspects of DevSecOps implementations, ensuring systems meet security and compliance standards.
Works with DevSecOps engineers and developers to integrate and validate security controls.
Implements security tools, conducts vulnerability assessments, and supports compliance activities.
Edgesource Corporation provides innovative technology services for the Department of Defense (DOD), Department of Homeland Security (DHS), and other federal, state, and commercial clients. As an ISO 9001:2015 certified and CMMI Level 3 appraised small business, they offer various technical solutions.
Design test strategies and implement/execute test cases in collaboration with other team members.
Take ownership of projects, analyze process gaps and work actively towards building/aligning QA best practices.
Exhibit investigative attitude to know more, wanting to explore further, wanting to discover the unknowns, put efforts to deviate from a logical approach to uncover issues.
Versapay turns accounts receivable (AR) into a competitive advantage. They remove friction, unlock working capital, and accelerate momentum. They have over 10,000 customers and 5M+ companies transacting on the platform, processing over 110M transactions and $257B annually.
Act as an incident commander during live fraud attacks, coordinating containment and response across teams to minimize fraud exposure.
Build, implement, and tune fraud detection rules, backtesting logic and monitoring performance to optimize accuracy and minimize false declines.
Conduct quality assurance on BPO partner casework, provide coaching, and build AI-powered agents to scale fraud detection and investigation efficiency.
MoonPay is a unified payments platform that makes buying, selling, and using digital currencies as easy as sending an email, powering the entire flow between fiat and crypto. It is a fast-growing, enterprise-grade company trusted by over 30 million customers and over 500 partners, operating with accountability and rigor in a regulated, high-growth environment.
Serve as the primary point of contact for patients, families, facility partners, and providers.
Triage and prioritize urgent care requests, STAT tasks, and time-sensitive clinical communications.
Maintain accurate, compliant patient documentation within our EMR system.
Pine Park Health is a value-based primary care practice aiming to redesign healthcare for senior living residents. They operate in over 185 communities across Arizona, California, and Nevada, focusing on improving healthcare for seniors by providing regular prevention and screening.
Answer inbound patient phone calls to handle payments, insurance questions, and account management.
Learn and apply knowledge of insurance billing basics, including PPOs, HMOs, Medicare, and Workers Comp.
Manage copay collections, create billing ledgers, post payments, and complete documentation to meet daily, weekly, and monthly goals.
Luna redefines physical therapy with an award-winning technology and clinically-proven platform that connects patients and providers. Operating in 28 states with over 25 partners, it is a mission-driven, growing startup recognized for innovation in healthcare.
Quality Assurance of various Movies and TV products’ data/metadata by accurately following testing instructions and test cases.
Content review and creation adheres to project-specific quality standards, trademarks, style guides, and client-preferred checklists and glossaries.
Complete assigned tasks in a quality and timely manner.
Welocalize helps global businesses expand internationally by providing multilingual content transformation services. They have a large network of over 400,000 in-country linguistic resources and focus on delivering high-quality training data transformation solutions.
Provide front-line support for customers using Sage Intacct.
Troubleshoot functional and basic technical issues related to Sage Intacct.
Educate customers on product features, best practices, and workflows.
Versapay turns accounts receivable (AR) into a competitive advantage by removing friction and unlocking working capital. With over 10,000 customers and 5M+ companies transacting on the platform, Versapay processes over 110M transactions and $257B annually.
Design, build, and maintain robust ETL/ELT pipelines.
Develop and enforce data models and schema standards.
Build and maintain Looker explores, LookML models, and dashboards.
Smart Working believes your job should not only look right on paper but also feel right every day. This company breaks down geographic barriers and connects skilled professionals with outstanding global teams and products for full-time, long-term roles.
Proactively identify and qualify new business opportunities within Biotech, Pharmaceutical, Pre-clinical, CRO, and R&D sectors.
Lead the end-to-end sales cycle for capital equipment and microscopy-as-a-service solutions.
Serve as the primary technical and commercial liaison for established accounts, ensuring imaging systems remain optimized.
They develop and sell advanced microscopy solutions. ZEISS fosters expert knowledge and team spirit, supported by a special ownership structure and the Carl Zeiss Foundation's long-term goal.
Support the availability and durability of critical services across production environments.
Develop automation for common operational tasks, reducing manual intervention and toil.
Partner with engineering, product, and operations teams to support resilient system design and operations.
Backblaze is the object storage leader in the open cloud movement, fueling customer success with cloud storage built purposefully to unlock budgets and unleash innovators. Founded in 2007, they scaled the business with less than $3 million in outside funding until 2021, and generate over $100m in revenue managing over three billion gigabytes of data storage for 500K+ customers in 175+ countries.
Develop and publish actionable trade ideas and factor research using proprietary datasets and statistically validated signals.
Construct and maintain differentiated proprietary datasets and models for systematic strategies across equities, derivatives, and multi-asset classes.
Articulate and defend research views clearly in written insights and discussions with institutional clients, providing high-touch service.
Smartkarma connects independent investment research analysts to institutional asset managers through a cloud-based platform that curates and monetizes research. The company hosts insights from over 4,000 companies and serves over 200 major asset managers, with top clients managing over $14 trillion, backed by investors like Sequoia Capital.
Evergreen Nephrology partners with nephrologists to transform kidney care through a value-based, person-centered, holistic, and comprehensive approach to kidney care. They are committed to improving patient outcomes and improving quality of life.