Source Job

Serve as the primary point of contact for customers seeking technical assistance via email and chat. Diagnose and troubleshoot software issues reported by customers, including user interface problems, integration issues, and API errors. Collaborate with the engineering and product teams to escalate complex issues and provide feedback on product improvements and enhancements.

Unlayer is the leading embeddable email, page , popup and document builder used by thousands of SaaS companies and millions of end users.

Leverage JavaScript, CSS, and HTML to configure and customize the company's app for customers' online stores. Diagnose and troubleshoot technical issues, providing effective resolutions and guidance to customers. Engage with customers via chat and email to address and follow up on support inquiries promptly and professionally.

Clearer.io is reimagining eCommerce by enhancing search, discovery, and customer engagement through a standout suite of innovative apps.

• Assist in feature ideation by providing input based on research or your experience.
• Develop front-end solutions for new features, improvements, or bug fixes planned for the platforms we manage.
• Play an active role in team retrospective events by flagging problems and frustrations in the team, and offering solutions.

Commutatus partners with ambitious entrepreneurs, startups, and corporations in various industries to conceptualise, design, and build digital products. The platforms they build are both super malleable and easy to scale.

Primarily responsible for the development of production level software in coordination with your team. Become a go-to expert in one area of the codebase and understand the broad architecture of the entire system. Identify and proactively tackle technical debt before it grows into debt that requires significant up-front work to resolve.

ShipBob is a leading global supply chain and fulfillment technology platform designed for SMB and Mid-Market ecommerce merchants.

• Take significant part in the development and maintenance of frontend applications.
• Make architectural and technical decisions to ensure scalability, performance, and maintainability.
• Collaborate with cross-functional teams while maintaining a strong sense of ownership over the frontend codebase.

Finom is a European tech startup headquartered in Amsterdam, and they’re on a journey towards revolutionizing the financial landscape for entrepreneurs worldwide.

• Diagnose, troubleshoot, and resolve customer-reported issues efficiently.
• Collaborate with internal teams to escalate and resolve complex technical issues.
• Assist customers in implementing and integrating our platform with their systems.

AltScore is a fully remote company that helps businesses with credit scoring solutions. They encourage employees to work from wherever they are most comfortable and productive and every employee gets an ESOP.

As a Solutions Engineer, you will be a key player in Spreedly's pre-sales and customer solutioning efforts. You will partner closely with Account Executives, Product, and Engineering to scope technical solutions that align with customer needs and drive Spreedly's growth. You will lead technical discovery sessions with prospects and customers to identify needs and align use cases to Spreedly's capabilities.

Spreedly is the world's leading Open Payments Platform, sitting at the center of a network processing more than $50b of GMV annually.

• Develop and implement high-quality, scalable, and maintainable frontend code using HTML, CSS, JavaScript, and modern frameworks like React, Angular, or Vue.js.
• Collaborate with UX/UI designers to transform design concepts into functional, responsive user interfaces, ensuring a seamless and visually appealing user experience.
• Utilize Webflow to design, develop, and manage responsive websites, ensuring alignment with design specifications and project requirements.

Ignite Visibility is an award-winning, technology-enabled digital marketing agency known for its cutting-edge approach to product creation and performance marketing. They are a powerhouse of innovation, driven by a team of strategists, creators, and engineers who work remotely.

• Take ownership of small projects (bugs, support flows, experiments) and drive them to completion.
• Collaborate with Product, Engineering, Support, Finance and external payment partners.
• Maintain clear documentation for new features, support flows and processes, and use data to track performance, spot issues and propose improvements.

At Docplanner Group, we’re on a mission to help people live longer, healthier lives; and connect 24 million patients with 280k doctors across 13 countries.

• Own end-to-end engineering for key Fanvue product areas such as subscriptions, payments, creator tools, or messaging
• Design, build, and ship high-impact features that improve activation, conversion, retention, and creator earnings
• Improve the reliability, performance, and scalability of Fanvue web and app, particularly in high-traffic and payments flows

Fanvue is the fastest-growing creator monetisation platform in the creator economy. They are the leading AI-powered creator-first platform, designed to empower creators worldwide to directly monetise their audience and are on a mission to redefine the creator economy.

• Engage with customers through chats, emails, and calls, offering stellar support and solutions.
• Dive deep into inquiries and technical troubles, diagnosing and resolving any customer issues.
• Provide alternative solutions, aiming to retain and delight our customers and clients.

CloudWalk is building the future of payments. They are a fintech unicorn with millions of happy customers and a hunger for innovation.

• Lead the design and development of user interfaces that drive data insights.
• Build reusable, scalable frontend components and systems using modern frameworks and tooling.
• Drive architectural discussions and make technical decisions that ensure code quality and performance.

Attentive is the AI marketing platform for 1:1 personalization redefining the way brands and people connect.

• Responsible for the building, configuration and delivery of client-facing applications.
• Write clean, maintainable, and well-documented code that meets the industry standards and best practices.
• Identify and troubleshoot issues related to API services, databases, and other backend systems.

Precision Medicine Group is committed to improving the future of healthcare by providing the expertise necessary to effectively develop life sciences products. They are an Equal Opportunity Employer and make employment decisions without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other characteristics protected by law.

• Manage projects and problems of significantly larger scopes.
• Formulate an efficient game plan for delivering a stable, well-tested feature on time.
• Make technical recommendations that improve the codebase while minimizing risk.

GOAT Group represents the leading platforms for authentic sneakers, apparel and accessories and has a global community of more than 60 million members across 170 countries.

Design, build, and maintain a modern front-end architecture using Nuxt.js and Vue.js. Lead the development of new frontend features while supporting the redesign of an existing .NET-based application. Implement clean, scalable, and maintainable UI components using TypeScript, HTML5, CSS, and TailwindCSS.

EX Squared is a global digital solutions company built on collaboration, innovation, and craftsmanship.

• Design, build, and enhance features within Merchant Central using PHP/Laravel and React.
• Develop efficient database queries and optimize MySQL performance as needed.
• Write unit, integration, and end-to-end tests to ensure code quality and reliability.

NMI challenges the one-size-fits-all approach to payments and enables its partners with choice. They are creative problem solvers who help visionaries smash through boundaries and think beyond what’s possible. NMI also focuses on initiatives like having a dedicated Diversity, Equity & Inclusion action group.

Develop and maintain backend and frontend features and services in Ruby on Rails within the customers.gitlab.com application, integrating with internal and third-party REST services. Design and extend GraphQL schemas and APIs that securely deliver seat assignments and subscription entitlements. Implement and iterate on frontend experiences using Vue.js, Webpacker, and SCSS to deliver clear, reliable interfaces for applying and managing licenses and other purchased entitlements.

GitLab is an open-core software company that develops the most comprehensive AI-powered DevSecOps Platform , used by more than 100,000 organizations.

• Build and maintain journey-enabling platforms, assessment tools, dashboards, and portals.
• Design and develop custom applications using modern web technologies.
• Create and enhance integrations between CX Engineering tools and enterprise platforms.

GitLab is an open-core software company that develops the most comprehensive AI-powered DevSecOps Platform , used by more than 100,000 organizations.

• Design, implement, and scale backend services in .NET Core and front-end applications.
• Design and evolve highly scalable, reliable systems for high-traffic environments with strong observability and extensibility.
• Collaborate closely with Product, Design, and Data from discovery through launch to deliver impactful features.

JustAnswer is the leading AI + Human professional services platform, on a mission to revolutionize how people access expert help. JustAnswer has a 200+ engineer organization that delivers at pace and fosters a positive, collaborative culture focused on learning, impact, and continuous improvement.

• Lead the development of interactive design tools that support Minted's creative community.
• Collaborate with designers and engineers to translate user needs into technical requirements.
• Optimize front-end performance for responsiveness and speed, especially for complex design features.

Minted is a design-driven marketplace that connects consumers with independent artists and is passionate about creating beautifully crafted, personalized products.