Serve as the first point of contact for patients and families, managing referrals and coordinating information to connect them with appropriate services.
Ensure accurate documentation and communication with clinical teams, referral sources, and community partners to support seamless patient care.
Thrive in a fast-paced healthcare environment, using organizational skills and attention to detail to manage the intake process from referral to transition.
Optimal Care is a clinician-owned organization providing Physician Services, Home Health, and Hospice care. They have been recognized as a Top Workplace for 12 consecutive years and certified as a Great Place to Work for 6 years, fostering a culture of collaboration and clinical excellence.
Conduct administrative intake and scripted clinical intake of calls, providing quality customer service to providers and staff.
Collect and enter confidential information with high confidentiality, maintaining high-quality documentation standards.
Meet key performance indicators like Average Talk Time and quality, while adhering to HIPAA and regulatory standards.
WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving over 700 clients across 10 industries. With operations in 13 countries and more than 66,000 employees, WNS combines scale, expertise, and execution to create meaningful, measurable impact.
Document and relay patient information to practices, utilizing Epic and other communication tools.
Boston Medical Center is a nationally-recognized academic medical center dedicated to providing exceptional and equitable care to all. As a top employer, we foster a strong sense of teamwork and support for our staff, with a focus on improving community health.
Answer inbound calls, schedule appointments, and provide excellent customer service in a centralized access center environment.
Verify and update patient demographics, insurance, and electronic health records while maintaining confidentiality.
Adhere to call quality and scheduling guidelines, achieving minimum call standards and 95%+ quality threshold.
This is a physician-led, patient-centric network simplifying healthcare with primary, multispecialty, and urgent care services. They serve millions of patients across traditional practices, homes, and virtually, fostering a compassionate and innovative community.
Connect with customers via phone/email/chat/social media to resolve questions or concerns.
Calmly de-escalate issues and escalate interactions when necessary.
Track call information for auditing and reporting, and upsell if required.
TP is a leading global provider of digital business services, partnering with top brands to optimize operations through technology and sustainable practices. With a global workforce of 500,000 across 300 languages, TP fosters a culture of inclusion and diversity where every employee feels valued.
Accurately enter and update patient information in electronic charts and attach insurance documentation.
Verify and apply cancellation deposits to patient accounts while maintaining organized records across multiple locations.
Ensure confidentiality and compliance with privacy policies while identifying discrepancies and communicating issues.
We are a dental practice specializing in wisdom tooth extractions. We operate across 5 markets with 28 locations and maintain a culture focused on accuracy and confidentiality.
Schedule, track, and manage appointments while completing required pre-appointment and follow-up communications.
Process and monitor referrals and coordinate authorized care with community healthcare providers.
Maintain accurate patient demographic, insurance, emergency-contact, and administrative information.
International SOS Government Medical Services supports healthcare programs that improve patient care and operational readiness across the U.S. and internationally. Founded in 1984, International SOS operates in over 90 countries, delivering healthcare, medical assistance, emergency response, and workforce support services worldwide.
Schedule appointments and coordinate care between VA and community providers.
Process community care consults and update patient demographics.
Respond to telephone inquiries and maintain proficiency in VA software.
CVP is an award-winning healthcare and technology consulting firm that solves critical problems for healthcare, national security, and public sector clients. They foster a work environment that encourages fairness, teamwork, and respect among all associates.
Accurately enter, update, and maintain company records in internal databases and systems.
Verify data for completeness, consistency, and accuracy before submission.
Collaborate with team members to ensure timely completion of assignments.
SkillersZone LLC provides customer support and data management services to businesses. It has a supportive and collaborative virtual team culture and offers growth opportunities for employees.
Act as main contact for communicating and collaborating with assigned accounts.
Review and verify FMLA and Disability forms for validity and compliance with HIPAA.
Provide world-class customer service while handling high call volumes and maintaining patient privacy.
MRO Clinics manages the release of protected health information for multiple healthcare facilities. They are a remote-first company focused on compliance and customer service.
Provide exceptional customer service to patients, labs, and pharmacies via phone and chat.
Develop deep product knowledge to address inquiries about treatments and appointments.
Maintain accurate records of interactions and escalate issues as needed.
Honeydew provides a platform connecting patients to licensed dermatologists and FDA-approved treatments for skin diseases. They have helped over 40,000 patients and are growing rapidly with a mission-driven team.
Post insurance and patient payments into billing software according to explanation of benefits or patient pay stubs.
Perform research of unidentified payments and credit balances, and process refunds as needed.
Prepare daily bank deposits, download electronic remittances, and maintain file retention for all facilities.
Munson Healthcare is northern Michigan's largest healthcare system, with eight award-winning community hospitals serving over half a million residents. The company values excellence, teamness, positivity, creativity, and commitment to exceptional experiences, and offers a supportive culture with benefits like tuition reimbursement and wellness programs.
Provide comprehensive administrative support to physicians, nurses, analysts, and other staff, including scheduling, report distribution, and client communication.
Manage peer review scheduling, PTO tracking, and supplemental reimbursement submissions for Physician Advisors, collaborating across multiple time zones.
Maintain department email inbox, update contact details, and cross-train with other clinical administrative staff to ensure seamless coverage.
Xsolis is an AI-driven technology company reducing administrative waste in healthcare by enabling smarter collaboration between providers and payers. Recognized on the Inc. 5000 and Deloitte Technology Fast 500 lists, we are one of the fastest-growing privately-held companies in the country, headquartered in Franklin, TN.
Obtain and verify patient and insurance information, entering data into the registration system accurately.
Schedule patient appointments including return visits, referrals, and diagnostic procedures.
Greet patients professionally over the phone and respond effectively to their needs.
Munson Healthcare is a healthcare system in northern Michigan, operating eight award-winning community hospitals and serving over half a million residents. The company values excellence, teamness, positivity, creativity, and commitment to exceptional experiences, fostering a supportive culture with opportunities for growth and well-being.
Research and verify healthcare providers to maintain a high-quality database.
Interpret health insurance benefits and explain coverage to support care teams.
Coordinate medical records collection to prevent delays and improve efficiency.
Private Health Management guides patients through the complexities of serious medical care, acting as an independent advocate and trusted partner. The company is a remote organization with employees across the United States, emphasizing teamwork and high-quality support.
Eligibility Review: Review patient records and clinical documentation to determine eligibility for Form Health.
Record Collection: Manage requesting, faxing, and tracking medical records from external providers while ensuring HIPAA compliance.
File Communication: Maintain clear communication with patients and colleagues to keep them updated throughout the eligibility process.
Form Health is a virtual obesity medicine clinic that provides multi-disciplinary evidence-based obesity treatment through telemedicine. Founded in 2019, it is a venture-backed startup with an experienced clinical and leadership team, committed to a culture of inclusion and patient-first values.
Act as a liaison between patients, providers, and insurance companies to ensure accurate data collection and compliance.
Verify insurance benefits, eligibility, and prior authorization requirements for scheduled patients.
Notify patients of estimated liability and act as a financial counselor regarding insurance and payment options.
Vail Health is the world's most advanced mountain healthcare system, providing exceptional care through a 56-bed hospital and various outpatient services. It is a nonprofit organization committed to patient-centered care and community well-being.
Own key operational support initiatives that directly impact patient care delivery and health plan compliance.
Complete critical data entry from internal care systems into health plan portals, trackers, and databases with exceptional accuracy.
Process and monitor care management program authorizations, reauthorizations, and disenrollments to ensure patients maintain continuous access to care.
Pair Team is a tech-enabled medical group that reimagines how Medicaid and Medicare serve underserved populations, delivering whole-person care through clinical, behavioral, and social support. They are one of the largest Enhanced Care Management providers in California, with a collaborative team of clinicians and technologists, and they have demonstrated a 58% reduction in emergency department visits and a 29% reduction in hospital admissions.
Schedule and coordinate patient appointments using EHR systems, and manage scheduling logistics to reduce no-show rates.
Gather, organize, and maintain patient intake forms and medical histories, ensuring accuracy in the EHR.
Communicate with referring providers to obtain records and support care coordination.
Clarity Pediatrics is a virtual clinic reimagining pediatric chronic care, starting with ADHD. It is a growing startup with a tech-enabled clinical model and a committed leadership team.