Source Job

• Serve as the first point of contact for patients and referring providers, answering and triaging calls to schedule appointments.
• Collect and verify patient demographics and insurance information to ensure accurate documentation.
• Handle a high volume of requests efficiently while providing a compassionate and professional customer experience.

Jane Pauley Community Health Center is a Federally Qualified Health Center (FQHC) that provides integrated, whole-person care to underserved communities across Indiana. The organization fosters a culture of collaboration, respect, and growth, supporting teams in making a meaningful impact.

• Schedule patient appointments across clinics based on provider availability and patient needs.
• Manage referrals end-to-end, ensuring accurate patient, insurance, and documentation details.
• Deliver a high-quality, patient-first experience by communicating updates and resolving issues.

PT Solutions is a clinician-founded, mission-driven physical therapy practice dedicated to expanding access to quality care. With a nationwide presence and recognized as a USA Today Top Workplace for five years, the company fosters a supportive culture with ongoing training and mentorship.

• Provide exceptional customer service and build rapport with patients.
• Serve as the new patient scheduling liaison for 16 clinics and telehealth visits across 20+ states.
• Manage and schedule new patient appointments and promptly respond to patient inquiries.

Aligned Modern Health is changing the face of healthcare with a holistic, multi-disciplinary model offering evidence-based solutions. The company has 16 clinics across Chicago and suburbs, provides telehealth services in over 20 states, and prides itself on outstanding clinical outcomes and a five-star patient experience.

• Processes referral requests and authorizations for patients, ensuring timely and accurate scheduling.
• Communicates with physicians, employers, and payors to coordinate specialist referrals and obtain necessary information.
• Maintains high standards of quality and patient experience while meeting production requirements.

Concentra operates over 500 medical centers and 130 onsite clinics nationwide, focusing on providing high-quality healthcare to improve the health of America's workforce. The company emphasizes a culture of outstanding patient experience and customer service.

• Serve as a primary point of contact for patients through phone, email, and in-app messaging.
• Partner with cross-functional teams to ensure coordinated support throughout the care journey.
• Resolve non-clinical inquiries while delivering a positive, patient-centered experience.

Sunrise Group is building the future of sleep health by combining breakthrough technology with expert care. The company has grown from a single innovation into a complete sleep health company with an international team across the US, France, and Belgium, and values clarity, trust, collaboration, and compassion.

• Compile the daily schedules of clinical staff and assign clinicians to patients under the direction of the Assistant Clinical Manager.
• Serve as a liaison between field staff, patients, and POD personnel to coordinate care and communicate with CFSS for order approval.
• Complete all tasks and workflows daily, processing visits sent back from clinicians and communicating with the ACM as needed.

Graham Healthcare Group designs business and technology solutions to improve care, outcomes, and productivity in home health and hospice. The company has been an innovator for over 20 years, with a culture focused on putting patients and families at the center of care.

• Act as the primary point of contact for new patients via phone and email, guiding them through initial enrollment.
• Proactively support patients in completing initial enrollment tasks and track progress to reduce drop-off.
• Efficiently register and onboard a high volume of new patients by phone, collecting insurance details and setting up charts.

Form Health is a virtual obesity medicine clinic delivering multi-disciplinary evidence-based obesity treatment through telemedicine. Founded in 2019, Form Health is a venture-backed innovative startup with an experienced clinical and leadership team.

• Manage patient intake, scheduling, and payment collection to support clinic growth.
• Handle virtual check-ins, welcome calls, and authorization management via WelcomeWare platform.
• Track and analyze reports on patient metrics, referrals, and clinical performance using Power BI.

Upstream Rehabilitation provides outpatient physical therapy and rehabilitation services across multiple locations. As a large organization, they emphasize a collaborative, patient-centered culture and support for teammates.

• Take inbound calls from patients, providers, and members to assist with healthcare needs, insurance questions, and triage support.
• Provide empathetic, patient-focused service in a remote environment, managing calls that may involve emergent situations.
• Support members with insurance navigation, including changing primary care physicians, locating urgent care clinics, and obtaining prescription authorizations.

Carenet Health has pioneered healthcare consumer engagement for over 30 years, interacting with 1 in 3 Americans daily to deliver positive experiences and improve outcomes. We foster a culture of collaboration, creativity, and accountability, empowering growth through trust and opportunity.

• Act as a vital link between clients and clinicians, managing schedules, rescheduling appointments, and optimizing efficiency.
• Serve as the first point of contact for client inquiries via phone, text, and email, providing timely and compassionate support.
• Support clinicians with updates and client preferences to ensure seamless care delivery and foster a supportive experience.

Headlight is a mental healthcare company founded by psychiatrists that transforms access to care and delivery methods. As the most trusted behavioral health partner in the Western U.S., it operates with a collaborative culture and a focus on improving patient outcomes.

• Schedule appointments and coordinate care between VA and community providers.
• Process community care consults and update patient demographics.
• Respond to telephone inquiries and maintain proficiency in VA software.

CVP is an award-winning healthcare and technology consulting firm that solves critical problems for healthcare, national security, and public sector clients. They foster a work environment that encourages fairness, teamwork, and respect among all associates.

• Build trusting relationships with patients and providers to address health barriers and coordinate care.
• Navigate medical, behavioral, and social systems to connect patients with appropriate resources.
• Support value-based care outcomes through proactive outreach, documentation, and quality measures.

Guidehealth is a data-powered, performance-driven healthcare company dedicated to operational excellence. As a growing and innovative organization, we operate with a high degree of agility.

• Manage concierge referral requests by understanding member needs and preferences.
• Research and identify high-quality providers that align with member needs and insurance coverage.
• Coordinate appointment scheduling and ensure members receive ongoing support throughout the process.

The company is a mission-driven healthcare organization focused on making quality care more accessible. The team is collaborative and supportive, with opportunities to learn and grow in a flexible remote environment.

• Manage high-volume inbound and outbound patient calls while providing professional, empathetic support
• Schedule, reschedule, and modify patient appointments across multiple care services while ensuring accuracy and efficiency
• Conduct proactive outreach to patients to coordinate care recommended by providers, including follow-up visits, referrals, and specialty services

knownwell is a weight-inclusive healthcare company that provides obesity care, primary care, nutrition counseling, and health coaching. Backed by $50M in funding, they are scaling fast and expanding access to evidence-based obesity care nationwide.

• Answer inbound calls and make outbound calls to participants enrolled in the Condition Management Program.
• Assist participants via email and online messaging, and accurately document all participant communications.
• Work independently and in a team environment with strong customer service skills; no experience required as training is provided.

Cottingham and Butler's Health and Wellness division focuses on reducing medical costs while increasing employee engagement and productivity through onsite screenings, technology, and condition management programs. They value an open-door culture where team opinions are appreciated.

• Schedules office visits, in-office procedures, and operating room procedures, including pre-operation appointments.
• Processes insurance pre-certifications and coordinates benefits for procedures and medications.
• Maintains patient registrations, collects payments, and ensures accurate documentation of patient information.

Vail Health is a world-class mountain healthcare system operating a 520,000-square-foot, 56-bed hospital in Colorado. The organization emphasizes a culture of care and innovation, offering competitive benefits and a supportive work environment.

• Conduct outbound phone outreach and answer inbound calls to connect eligible members to RightMove's virtual MSK care.
• Educate patients on available care options, verify eligibility, and schedule initial clinical evaluations.
• Accurately document all patient interactions in CRM systems and escalate complex issues to internal teams.

RightMove is a fast-growing digital health startup delivering best-in-class musculoskeletal (MSK) care through a value-based, virtual model. We are backed by the #1 orthopedic hospital in the world and focus on improving outcomes and reducing unnecessary healthcare costs.

• Ensure timely processing of paperwork for insurance authorizations and billing to prevent delays.
• Conduct daily touch points with central operations teams to address therapy placement or appeals.
• Manage multiple accounts, handle complaints professionally, and train staff on medical documentation processes.

Advanced Oxygen Therapy, Inc. (AOTI) transforms wound care with breakthrough technologies like Topical Wound Oxygen (TWO2) therapy and the NEXA NPWT system. They are a growing company with a global team, backed by a world-class leadership team and robust infrastructure.

• Provide outstanding customer service to families over the phone on the Intake queue.
• Accurately enter patient registration information and schedule initial appointments.
• Handle variable call-volume, averaging 40 to 70 calls per day, and review cost share amounts.

Cranial Technologies is the only company dedicated to treating plagiocephaly and infant ear deformities with non-invasive treatments. They have treated over 500,000 babies and are a leader in pediatric cranial shaping, with a large team.

• Assist clinicians with gathering medical information for patients in between visits using various electronic health record systems.
• Report medical concerns monthly such as falls, medications, behavioral issues, and hospitalizations.
• Complete PCM interventions each month for approximately 15 patients per day.

MTC Care is the nation's leading telemedicine provider of behavioral health care to skilled nursing and assisted living facilities. They are an equal opportunity employer committed to fostering an inclusive workplace.