Source Job

• Respond to client inquiries and provide timely updates on prescription status
• Monitor prescription workflows and proactively flag delays or discrepancies
• Assist with reshipments and coordinate issue resolution with internal teams

Precision Medicine is revolutionizing healthcare by providing accessible, personalized, and efficient healthcare solutions. They value diverse perspectives and foster an environment where employees can thrive, innovate, and make a meaningful impact on patients’ lives.

• Responding to high volume inquiries via email/phone
• Assist with triaging case volumes
• Providing resolution guidance/support to care center staff on complex claims/billing inquiries; claim holds, overrides, take backs, corrected claim workflows, coding assistance

Privia Health is a technology-driven, national physician enablement company that collaborates with medical groups, health plans, and health systems to optimize physician practices, improve patient experiences, and reward doctors for delivering high-value care in both in-person and virtual settings. The Privia Platform consists of scalable operations and end-to-end, cloud-based technology that reduces unnecessary healthcare costs, achieves better outcomes, and improves the health of patients and the well-being of providers.

• Working on the Market-based Population Health teams and in collaboration with primary care providers, networked partners, and the operations team at Privia Health, the Clinical Quality Associate will provide ownership and execution on defined Value-Based Care program performance metrics
• Primary work will include completing quality audits, providing context for provider education, addressing quality gaps in care, payer quality attestations, and regular review and action on local quality performance reports and regional action plans.
• The candidate will have relevant experience with project management, educational background or license/certification to support the team

Privia Health is a technology-driven, national physician enablement company that collaborates with medical groups, health plans, and health systems to optimize physician practices, improve patient experiences, and reward doctors for delivering high-value care. The Privia Platform consists of scalable operations and end-to-end, cloud-based technology that reduces unnecessary healthcare costs, achieves better outcomes, and improves the health of patients and the well-being of providers.

• Build trusting relationships with patients and providers, engaging high-risk populations through various communication methods to address health needs and support whole-person care.
• Strengthen connections between patients and healthcare systems by coordinating referrals, appointments, and community resources to close care gaps and improve quality outcomes.
• Accurately document interactions in EHRs, utilize technology tools, and meet performance indicators related to patient engagement, quality measures, and cost reduction.

Guidehealth is a data-powered, performance-driven healthcare company dedicated to making great healthcare affordable and improving patient outcomes while restoring fulfillment for providers. It is a growing, remote-first organization with an agile and collaborative culture that encourages cross-functional support and ongoing learning.

• Own critical components of the provider lifecycle, driving readiness to see members on the platform and scalable growth.
• Identify bottlenecks and implement improvements that accelerate time-to-platform and strengthen provider engagement.
• Improve systems and workflows through automation and process design, reducing manual work and operational risk.

Maven is the world's largest virtual clinic for women and families, aiming to make healthcare accessible for everyone. With over 2,000 employers and health plans as clients, Maven provides comprehensive support spanning fertility, maternity, parenting, and menopause. He fosters an award-winning culture.

• Oversees the operations of the Care Coordination Team.
• Manages daily operational workflows of Care Coordination teams to ensure practice readiness and service level performance.
• Serves as the point of contact for operational escalations related to scheduling, access, onboarding and service recovery.

Teladoc Health is leading the next evolution of virtual care. They offer a high-performance culture where colleagues embrace challenges, drive transformative solutions, and create opportunities for growth.

• Develop and analyze workflows for new client launches and existing program optimization.
• Ensure business rules reflect customer’s needs and align with system functionality.
• Communicate with customers and internal stakeholders.

CareTria helps clients with healthcare and pharmacy benefits. They value your passion and actions, seeking contributors to their team focused on client satisfaction.

• Connect with customers via phone/email/chat/social media to resolve questions/concerns.
• Calmly attempt to resolve and de-escalate any issues.
• Respond to requests for assistance and/or possible processing payments.

TP is a global, digital business services company that delivers advanced, digitally powered business services. With over 500,000 employees speaking 300+ languages, they emphasize community support, client satisfaction, and environmental responsibility.

• Provide outstanding digital and phone-based patient support with empathy and professionalism, guiding them through treatment plans and lab work.
• Review and interpret lab results under provider guidance, order labs, and communicate medical information to patients.
• Schedule telehealth appointments, maintain EHR documentation, and serve as a liaison between patients and healthcare providers.

Ways2Well is a healthcare leader focused on regenerative and preventive medicine, using data and technology to deliver personalized patient care. The company is a growing, mission-driven organization that fosters a collaborative and innovative work environment for its team.

• Lead complex customer implementations and develop clinical workflows.
• Build customer relationships to ensure programs meet requirements.
• Train and educate customers on product offerings and value proposition.

BioIntelliSense is decoding human physiology and pioneering proactive monitoring to improve healthcare outcomes. They are a remote-first, lean start-up with a global BioTeam that is growth-oriented, collaborative, and passionate about their mission.

• Oversee and prioritize work queues for overdue and expiring patient orders and test results.
• Manage patient communications, and process Regional Medication Prior Authorizations.
• Collaborate closely with clinic teams to ensure timely follow-up and seamless coordination of patient care tasks.

UnityPoint Health is committed to its team members and has been recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare several years in a row. They champion a culture of belonging where everyone feels valued and respected and equip you with support and development opportunities.

• Lead and manage program operations at the system level, ensuring alignment with organizational strategies.
• Develop, implement, and continuously improve standardized workflows, processes, and documentation.
• Serve as a subject‑matter expert and central resource for core program systems, tools, and data platforms.

Mercy Health is a healthcare organization focused on providing compassionate care and improving the health of communities. They offer a supportive environment for associates to grow professionally and personally.

• Deliver empathetic support to users through email and video calls.
• Manage and resolve feedback and support tickets, addressing needs like clinical QA and software troubleshooting.
• Educate and empower users through tutorials and personalized guidance to optimize their workflows.

Nabla is committed to bringing back joy to the practice of medicine. They've harnessed machine learning to develop the leading AI assistant that’s restoring the human connection at the heart of healthcare, with over 85,000 clinicians across 130+ healthcare organizations trusting Nabla.

• Managing day-to-day patient registration processes.
• Ensuring accurate and timely documentation in the EHR system.
• Collaborating with cross-functional teams to support patient care and billing efficiency.

Phoenix Med Health is an innovative physicians network delivering high quality healthcare to elderly patients in assisted and independent living communities, group homes, and private homes. Phoenix Med Health has 50+ full-time healthcare clinicians and is rapidly expanding the house-call network model with telemedicine.

• Assist building out & maintaining Privia’s athenaOne platform.
• Provide remote support to assist with EHR issues.
• Document, track and take appropriate actions to close or escalate athenaNet incident related issues in a timely manner.

Privia Health is a technology-driven, national physician enablement company that collaborates with medical groups, health plans, and health systems to optimize physician practices, improve patient experiences, and reward doctors for delivering high-value care in both in-person and virtual settings. The Privia Platform consists of scalable operations and end-to-end, cloud-based technology that reduces unnecessary healthcare costs, achieves better outcomes, and improves the health of patients and the well-being of providers.

• Manage inbound customer inquiries via email, CRM, and online platforms to ensure prompt and professional communication.
• Support new client onboarding by addressing program inquiries and guiding users through registration processes.
• Maintain organized client records and escalate complex issues to appropriate internal teams.

Assist World is a staffing agency that recruits for clients in various industries. They operate as a remote-first company, offering unique monetary incentives and raffles to their team.

• Engage potential patients over the phone and provide information about our healthcare service.
• Assist patients in navigating the program app/website and address any technical issues.
• Record and maintain accurate patient information in our system, including insurance and clinical updates.

Aviary is a healthcare company focused on leveraging technology to improve clinical outcomes. The job posting does not mention company size or discuss company culture.

• Submit bills compliant with all appropriate regulations and managed care contracts.
• Collect money due by contacting third parties and providing explanations of charges.
• Analyze accounts to determine coordination of benefits, refunds, and denials.

They are Oregon's only public academic health center, involved in patient care, research, and training healthcare professionals. As Portland's largest employer, they offer opportunities for learning and advancement in hospitals and clinics across Oregon and Southwest Washington.

• Lead EHR Optimization efforts for assigned projects.
• Provide EHR expertise related to population health management.
• Facilitate data exchange between practices and Aledade.

Aledade empowers independent primary care practices to improve patient outcomes and reduce healthcare costs. They are the largest network of independent primary care in the country, helping practices, health centers and clinics deliver better care to their patients.

• Own the education process and provider relationship for assigned client organizations.
• Contribute to improving the Provider Success team operations by identifying inefficiencies.
• Ensure an outstanding experience with Regard, working closely with multiple teams.

Regard is an AI-powered Proactive Documentation platform that advances how care is delivered by reviewing all patient data in the EHR to recommend diagnoses and surface clinical evidence. They work closely with some of the top health systems in the country and are leading the change that healthcare needs.