Oversee & manage program KPIs for the frontline clinical staff working across the Virtual Primary Care (VPC) and Virtual Care Support (VCS) teams
Create and implement data-driven staffing and resource plans, partnering with relevant teams (Forecasting, Clinical Leadership, Recruitment, Licensing)
Drive a POV on the technical enablement and tooling optimization opportunities to drive operational efficiencies for scale and clinical outcomes
Included Health delivers integrated virtual care and navigation to raise the standard of healthcare for everyone. The company breaks down barriers to provide high-quality care for every person in every community, offering care guidance, advocacy, and access to personalized virtual and in-person care.
Manage complex provider roster creation, submission, and record reconciliation.
Oversee resolution of moderate-scope issues by prioritizing tasks.
Serve as main contact for roster inquiries, collaborating with internal teams and external payers.
Aledade empowers independent primary care practices to deliver better care and thrive in value-based care. Founded in 2014, they are the largest network of independent primary care in the country with a collaborative, inclusive, and remote-first culture.
Develop and execute lifecycle marketing programs that support provider acquisition and engagement.
Design personalized messaging strategies tailored to different provider cohorts.
Analyze campaign performance and provider behavior data to identify engagement opportunities.
BetterHelp is on a mission to remove traditional barriers to therapy and make mental health care accessible. Founded in 2013, they are the world’s largest online therapy service with over 30,000 therapists helping millions globally.
Develop and execute strategic consultant relationship management initiatives.
Collaborate with internal and external partners on consultant partner strategies.
Present Omada’s solutions compellingly in various industry contexts.
Omada Health is a between-visit healthcare provider that addresses lifestyle and behavior change elements for individuals managing chronic conditions. With more than a decade of experience and data, and 29 peer-reviewed publications, Omada’s approach is designed to improve health outcomes and contain costs.
Manage and maintain accurate provider credentialing files and profiles.
Support Clinical Operations including Provider communications.
Coordinate full-cycle credentialing, re-credentialing, and insurance contracting.
SimpliFed is focused on providing maternal health services. The company appears to be a startup with a focus on innovation and improving women’s health.
Seamlessly transition clinicians from the credentialing phase into their active onboarding and training workflows.
Guide clinicians through a structured 30/60/90-day success roadmap, ensuring they hit specific productivity and quality milestones.
Constantly audit the onboarding funnel to identify and remove bottlenecks, reducing the "time-to-activation" for new providers.
Wheel Medical Group is a physician-owned professional corporation that serves patients across the United States, evolving the traditional care ecosystem by equipping the nation's most innovative companies with a premier platform to deliver high-quality virtual care at scale. They offer proven strategies and cutting-edge technologies to foster consumer engagement, build brand loyalty, and maximize return on investment.
Answer a high volume of inbound calls and ensure every interaction is respectful and solution-oriented.
Own the member's journey, including researching and resolving complex cases.
Guide members in accessing services, facilitating access to virtual care and connecting them to healthcare resources.
Included Health is a healthcare company delivering integrated virtual care and navigation. They aim to raise the standard of healthcare for everyone by breaking down barriers and providing high-quality care. They offer numerous opportunities for career advancement and professional development.
Manage communications between patients and doctors and associated documentation.
Collaborate with Customer Service to troubleshoot patient requests pertaining to physician requirements.
Provide clinical feedback in response to patient inquiries involving medication, lab, side effects.
Hone is an online medical clinic transforming healthcare and enhancing longevity. They use scientific advancements to empower individuals to take control of their health. Hone is a remote-first employer with a focus on people and a culture that values collaboration and joy.
Partner with cross functional leaders to ensure internal processes and care delivery are in accordance with health plan needs across commercial and Medicaid lines of business
Translate health plan contracts, provider manuals, and regulatory requirements into scalable operational workflows
Serve as the internal subject-matter expert on credentialing and payor operational requirements
Equip is a virtual, evidence-based eating disorder treatment program. They aim to provide accessible and effective treatment. Founded in 2019, Equip has been a fully virtual company and has a highly-engaged, passionate, and diverse culture.
Own async throughput, backlog health, and system capacity.
Design and scale a multi-layer leadership structure.
Define and refine time-per-task benchmarks and unit economics.
Midi is a high-growth virtual care company redefining women’s health through technology-enabled clinical delivery. Their care model combines synchronous visits with high-volume asynchronous care delivered by a distributed clinical team.
Lead and develop a team of Account Executives to drive the Rula mission.
Work directly inside medical practices across the Eastern and Central United States.
Shift provider perspective on mental health and equip them with the tools to act on it.
Rula is dedicated to treating the whole person, not just the symptoms and aims to create a world where mental health is no longer stigmatized or marginalized. They are passionate about making a positive impact on the lives of those struggling with mental health issues and strive to be a force for positive change.
Own the eligibility and enrollment product area: ingestion, validation, enrollment lifecycle, payer data integrations, and cross-platform eligibility signals
Build and improve the tools, campaigns, and workflows that drive member activation and engagement — not just data plumbing, but the experiences that turn eligibility into impact
Partner with engineering, operations, payer partnerships, and marketing to deliver compliant, resilient, and extensible solutions
Maven is the world's largest virtual clinic for women and families on a mission to make healthcare work for all. More than 2,000 employers and health plans trust Maven's end-to-end platform to improve clinical outcomes and reduce healthcare costs. Maven has an award-winning culture.
Independently own aligning operations for client accounts.
Translate performance data into narratives that clearly articulate drivers, risks, and opportunities.
Partner with clients to align operational expectations with internal capabilities.
EnableComp provides Specialty Revenue Cycle Management solutions for healthcare organizations, leveraging over 24 years of industry-leading expertise and its unified E360 RCM ™ intelligent automation platform to improve financial sustainability. It is a multi-year recipient the Top Workplaces award and was recognized as Black Book's #1 Specialty Revenue Cycle Management Solution provider in 2024 and is among the top one percent of companies to make the Inc. 5000 list.
Deliver empathetic support to users through email and video calls.
Manage and resolve feedback and support tickets, addressing needs like clinical QA and software troubleshooting.
Educate and empower users through tutorials and personalized guidance to optimize their workflows.
Nabla is committed to bringing back joy to the practice of medicine. They've harnessed machine learning to develop the leading AI assistant that’s restoring the human connection at the heart of healthcare, with over 85,000 clinicians across 130+ healthcare organizations trusting Nabla.
Provide exceptional technical support and remote troubleshooting for our internal EHR system and other SaaS tools.
Maintain a working knowledge of payment structures and provider policies to effectively address and resolve provider inquiries.
Coordinate with partner teams to identify and report recurring service issues or bugs.
Spring Health is on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. They partner with over 450 companies, from startups to multinational Fortune 500 corporations, providing care for 10 million people.
Own the Care Operations product roadmap end-to-end, including problem identification, prioritization, and delivery
Own product direction for outreach, intake, authorization, scheduling, and care team tooling
Define and drive your own roadmap, grounded in real care team needs and aligned with company priorities, rather than executing against a pre-defined backlog
Zócalo Health is a tech-enabled, community-oriented primary care organization serving people who have historically been underserved by the healthcare system. Founded in 2021, Zócalo Health is backed by leading healthcare and mission-aligned investors and is scaling rapidly across states and populations.
Support the success and satisfaction of your portfolio of employer clients, helping ensure strong client retention and engagement
Monitor client health and engagement on an ongoing basis, flagging potential risks early and collaborating with your manager and team to develop mitigation plans.
Maintain strong client relationships, fostering satisfaction, loyalty, and advocacy, and supporting case studies or success stories where appropriate.
Maven is the world's largest virtual clinic for women and families on a mission to make healthcare work for all. More than 2,000 employers and health plans trust Maven's end-to-end platform to improve clinical outcomes, reduce healthcare costs, and provide equity in benefits programs.
Implement a novel approach to the healthcare transaction, beginning with provider <> payer contracting and ending with guaranteed upfront prices for patients
Build a transaction system that relies on the most modern, sophisticated and transparent methodology and technology available
Relentlessly drive early stage concepts through iteration, execution and enhancement
Turquoise Health aims to make healthcare pricing simpler, more transparent, and lower cost. They are a Series B startup backed by top VCs with a team of accomplished folks passionate about improving healthcare, and they strongly encourage BIPOC, people with disabilities, and LGBTQIA+ folks to apply.
Conduct consultations via phone, video, or asynchronously based on state telemedicine regulations
Provide care using our custom EMR: evaluating patient records, diagnosing, and prescribing medication, and making lifestyle recommendations
Follow best practices and company specific policies for diagnosis, treatment, and documentation
RPM (Roman Pennsylvania Medical, P.C.) is a telehealth practice providing high-quality, patient-centric care as part of Ro's provider network. Ro is a direct-to-patient healthcare company connecting providers with patients for mental health, women’s health, and other healthcare needs.
Own weekly clinician scheduling performance, with a clear mandate to increase available hours across the existing network
Proactively collect, validate, and expand clinician availability by working directly with providers to align schedules with marketplace demand
Identify underutilized or low-earning clinicians and execute targeted outreach to increase activation, engagement, and earning opportunities
Wheel is evolving the traditional care ecosystem by equipping companies with a premier platform to deliver virtual care at scale. They offer proven strategies and cutting-edge technologies to foster consumer engagement, build brand loyalty, and maximize return on investment.