Source Job

• Understand and comply with all department and company policies
• Provide technical support to end-users and other Intuitive employees
• Troubleshoot, diagnose, and repair all Intuitive products and associated equipment in accordance with procedures and within designated timeframes

Intuitive is a global leader in robotic-assisted surgery and minimally invasive care. They are a team of engineers, clinicians, and innovators united by one purpose: to make surgery smarter, safer, and more human.

• Install and provide on-demand/scheduled service and training for equipment.
• Document daily service activities and expenses accurately.
• Diagnose and troubleshoot equipment breakdowns involving mechanical, hydraulic, pneumatic, electrical and electronic functions.

Signode is a leading manufacturer of transit packaging consumables, tools, software, and equipment. They optimize end-of-line packaging operations and protect products in transit with over $2B in revenue, 80+ manufacturing facilities across 6 continents and over 9,000 employees worldwide.

• Perform duties to install and provide on-demand/scheduled service and training for all general-purpose equipment.
• Read and interpret complex blueprints, wiring diagrams and schematics as required for installation, repair, special upgrades and retrofits of customer equipment.
• Diagnose and troubleshoot equipment breakdowns involving mechanical, hydraulic, pneumatic, electrical and electronic functions.

Signode is a leading manufacturer of transit packaging consumables, tools, software, and equipment that optimize end-of-line packaging operations and protect products in transit. With over $2B in revenue, 80+ manufacturing facilities across 6 continents and over 9,000 employees worldwide, they are a pioneer in the industrial packaging sector with a long history of customer-focused innovations.

• Provides ongoing third-level technical support to field engineers and troubleshoots problems on equipment.
• Provides field support for new product introductions & installations.
• Provides instruction on new adjustments, repairs, upgrades and troubleshooting procedures, including guidance in utilization of available sources of information.

Canon U.S.A., Inc., provides digital imaging solutions to the United States, Latin America, and the Caribbean markets. With approximately $28.5 billion in global revenue, Canon Inc. has ranked in the top-10 for U.S. patents granted for 41 consecutive years, and they are dedicated to social and environmental responsibility.

• Provides advanced troubleshooting for complex control system issues.
• Collaborates with customers to identify opportunities for system optimization.
• Creates and maintains technical documentation and guides.

TGW Systems Inc. specializes in providing advanced automation solutions for various industries. We are an equal opportunity employer with a commitment to innovation and customer satisfaction.

• Perform maintenance, troubleshoot, diagnose, and repair Intuitive products in the assigned territory.
• Coordinate and perform system/hardware delivery and installation, understanding O.R. protocol and HIPAA standards.
• Complete administrative duties, maintain inventory, and support Intuitive teams to facilitate company objectives.

Intuitive believes that minimally invasive care is life-enhancing care and expands the potential of physicians to heal without constraints. They are a pioneer and market leader in robotic-assisted surgery, committed to making a difference and fostering an inclusive and diverse team.

• Responsible for the installation, support, troubleshooting, repair, and maintenance of all our products.
• Ensure that all service agreements and warranty obligations are met and surpassed, while consistently exceeding customer expectations.
• Provide technical expertise, resolving issues, and delivering outstanding support to valued customers.

Intuitive believes that minimally invasive care is life-enhancing care. They are a pioneer and market leader in robotic-assisted surgery, striving to foster an inclusive and diverse team.

• Understand and comply with all department and company policies
• Provide technical support to end-users and other Intuitive employees
• Troubleshoot, diagnose, and repair all Intuitive products and associated equipment in accordance with procedures and within designated timeframes

Intuitive is a global leader in robotic-assisted surgery and minimally invasive care. Their technologies, like the da Vinci surgical system and Ion, have transformed how care is delivered for millions of patients worldwide. They're a team of engineers, clinicians, and innovators united by one purpose: to make surgery smarter, safer, and more human.

• Provide on-site service including preventive maintenance, calibration, installation, and training.
• Manage inventory, trip planning, and administrative tasks related to service functions.
• Troubleshoot, repair, and calibrate instruments at customer sites within the assigned region.

Anton Paar USA sells and supports Anton Paar's range of high-precision measuring instruments. They are a highly diverse, dynamic, and financially sound company that has grown every year since its start in 1986.

• Coordinate daily service team activities and workload distribution.
• Provide support to Key Accounts and ensure service performance on-site.
• Drive service performance and continuous improvement.

Bruker is a leading analytical instrumentation company, offering advanced solutions across research and development. With over 11,000 employees in over 90 locations, they focus on improving product safety, accelerating time-to-market, and enhancing quality of life through innovation.

• Provide technical support in the form of troubleshooting on site or via phone.
• Perform installation, startup, and commissioning of various products.
• Test and troubleshoot system functions and train customers in operation and maintenance.

Matrix designs, manufactures, and sells innovative technological products that help keep people safe. Originally focused on the underground coal mining industry, Matrix has expanded into new industrial markets in the United States and globally.

• Carrying out repair, maintenance and qualification work on in vitro diagnostic equipment at the customer’s premises.
• Providing technical support to customers via telephone or remote maintenance.
• Travel within Germany and, in exceptional cases, worldwide.

Bruker enables scientists and engineers to make post-genomic discoveries and develop applications that improve human life quality. They offer differentiated life science and diagnostics systems, with locations globally and Hain Lifescience as part of the Bruker technology group since 2018.

• Lead and manage safe and environmentally sound commissioning activities.
• Provide direct management and performance oversight of commissioning staff.
• Develop and execute commissioning strategy and performance acceptance criteria.

SCS Engineers builds environmental systems and infrastructure that strengthen the health, safety and resilience of communities. As a 100% employee-owned firm, they bring a long-term perspective, personal ownership and shared success to everything that they do.

• Provide technical phone support to customers and field personnel, including Sales, Service, Marketing, etc.
• Analyze and troubleshoot complex robotic problems using remote diagnostics over the telephone.
• Drive resolution of all product performance issues until acceptable solution is identified and implemented or it is determined escalation is necessary.

Intuitive is a global leader in robotic-assisted surgery and minimally invasive care. Their technologies like the da Vinci surgical system and Ion have transformed how care is delivered for millions of patients worldwide. They're a team of engineers, clinicians, and innovators united by one purpose: to make surgery smarter, safer, and more human.

• Respond to calls, emails, and requests for technical support.
• Analyze technical problems with vehicles and provide technical assistance.
• Follow work instructions and escalation processes for incidents.

Bosch invents high-quality technologies and services. They have over 300 specialized associates and around 15 nationalities, focusing on sales, marketing, communication, training, nearshoring services and shared support for human resources services to Europe.

• Drive the investigation and resolution of escalated cases using in-depth Root Cause Analysis (RCA).
• Act as a problem-solving leader, stepping in to interact directly with customers during critical escalations.
• Provide consultation and mentoring sessions to Tier 1 and Tier 2 engineers to enhance their technical capabilities.

QAD is building a world-class SaaS company focused on helping solve manufacturing and supply chain problems. They are looking for talented individuals and are committed to ensuring every employee feels valued and respected, with opportunities for growth regardless of background.

• Provide intraoperative and non-intraoperative technical phone support to customers and field personnel.
• Analyze and troubleshoot complex robotic problems using remote diagnostics over the telephone.
• Drive resolution of all product performance issues until an acceptable solution is identified.

Intuitive is a global leader in robotic-assisted surgery and minimally invasive care. They have transformed how care is delivered for millions of patients worldwide and are a team of engineers, clinicians, and innovators united by one purpose.