Carrying out repair, maintenance and qualification work on in vitro diagnostic equipment at the customer’s premises.
Providing technical support to customers via telephone or remote maintenance.
Travel within Germany and, in exceptional cases, worldwide.
Bruker enables scientists and engineers to make post-genomic discoveries and develop applications that improve human life quality. They offer differentiated life science and diagnostics systems, with locations globally and Hain Lifescience as part of the Bruker technology group since 2018.
Provide expert hands-on technical expertise in installation, commissioning, training, maintenance, fault-finding and customer support.
Deliver highly competent, effective and focused engineering and technical support to achieve maximum customer satisfaction.
Familiarize with specific instrumentation, liaise with customers, inspect, install, set up, test and achieve specifications of systems.
Bruker enables scientists to make breakthrough discoveries and develop new applications that improve the quality of human life through high-performance scientific instruments and analytical solutions. They have over 11,000 employees worldwide across 90 locations.
Lead a team of Engineers, Area Managers & Regional Managers to install green tech.
Ensure every installation is smooth, professional, and exceeds customer expectations.
Design and refine installation processes to ensure efficiency and high standards.
Octopus Energy Services is driving the transition to greener, cheaper energy by installing in-home technologies. They are a fast-growing company in the UK, delivering smart, low-carbon solutions for their customers.
Lead the daily work of a 10+ member Support Technician team to deliver strong productivity, quality, and customer experience results.
Improve customer outcomes and team effectiveness by setting clear technician‑level goals and communicating insights.
Build a resilient, high‑performing support organization by recruiting, developing, and retaining talent while growing future support leaders.
Applied Systems is transforming the insurance industry with innovative software and services. They have 40+ years of experience and a culture built on values that make them indispensable to each other.
Manage regional field-based business reporting directly to the Head of Operational CS; manage a team of Area Service Managers to achieve all agreed business objectives and goals.
Implement and deliver a Customer Service strategy that aligns to financial and customer service expectations and objectives.
Be a key driver in delivering the best levels of customer service; manage multiple teams in the delivery of customer service targets and objectives.
Jungheinrich is a top company in the material handling equipment and Intralogistics sectors, offering logistics services. They employ over 14,500 employees, with a strong network of sales consultants and mobile service engineers, providing quality consulting and comprehensive service ensuring customer's peace of mind.
Works in full coordination with the UK Service Director and other international teams to promote and sell our large portfolio of spare parts.
Manages the Service team, working closely with Project Managers and Site Supervisors in delivering service activities on time and within budget.
Independently supervises his/her assigned service projects and outages, plans bidding and project work and associated resources.
Kanadevia Inova is a global innovation leader in the waste infrastructure space, where they believe in creating a sustainable future through technology and innovation. At Kanadevia Inova, they pride themselves on being at the forefront of waste-to-X technology.
Leading and managing a team of recovery professionals while ensuring strong operational and financial performance.
Maximising recoveries and revenue while controlling operational costs.
Monitoring and managing team performance against agreed targets, KPIs, and service standards.
Enterprise Mobility is a family-owned, world-class portfolio of brands that includes Enterprise Rent-A-Car. With a $35 billion turnover, nearly 90,000 team members and over 2.3 million vehicles across 95 countries, they advance the world, one journey at a time.
Install, support, troubleshoot, repair, and maintain all Intuitive products in their assigned territory ensuring all service agreements and warranty obligations are fulfilled.
Expertise in electro-mechanical systems, specialized training, as well as excellent customer service and communication skills are required.
Perform scheduled maintenance, troubleshoot, diagnose, and repair all Intuitive products, coordinate and perform system and hardware delivery and installation.
Intuitive believes that minimally invasive care is life-enhancing care, expanding the potential of physicians to heal without constraints through ingenuity and intelligent technology. They are a pioneer and leading company in the field of robotic-assisted surgery striving to foster an inclusive and diverse team.
Responsible for the installation, support, troubleshooting, repair, and maintenance of all our products.
Ensure that all service agreements and warranty obligations are met and surpassed, while consistently exceeding customer expectations.
Provide technical expertise, resolving issues, and delivering outstanding support to valued customers.
Intuitive believes that minimally invasive care is life-enhancing care. They are a pioneer and market leader in robotic-assisted surgery, striving to foster an inclusive and diverse team.
Guide a driven group of sales specialists, acting as a coach, mentor, and team leader.
Guarantee the smooth implementation of sales strategies and the attainment of sub-regional revenue goals.
Motivate the sales team to exceed important sales goals and achieve outstanding financial outcomes.
LGC Standards is a division of LGC Group, the UK’s designated National Measurement Institute for chemical and bioanalytical measurements. We are a leading global manufacturer and service provider of quality assurance and research tools, supporting analytical needs in more than 120 countries worldwide.
Provide technical solutions to first level global support team by finding genuine solutions for complex service problems.
Communicate efficiently and effectively internally and with customers and partners by asking targeted questions to quickly understand root cause issues.
Take ownership of escalated cases and ensure they are effectively resolved by driving the process until a technical solution is identified.
Bruker is a world's leading analytical instrumentation company, covering a broad spectrum of advanced solutions in all fields of research and development. Bruker employs more than 11,000 employees working on this permanent challenge, at over 90 locations on all continents.
Respond to calls, emails, and requests for technical support.
Analyze technical problems with vehicles and provide technical assistance.
Follow work instructions and escalation processes for incidents.
Bosch invents high-quality technologies and services. They have over 300 specialized associates and around 15 nationalities, focusing on sales, marketing, communication, training, nearshoring services and shared support for human resources services to Europe.
Provide operational oversight of outsourced Customer Service operations.
Oversee internal Customer Service operations.
Manage all executive-level escalations across the Servicing organization.
GoodLeap is a technology company that delivers financing and software for sustainable solutions. Over 1 million homeowners have benefited from our simple, fast, and frictionless technology. Thousands of professionals rely on GoodLeap’s AI-powered applications and developer tools to drive more transparent customer communication and streamlined payment and operations.
Effectively manage, coach, and develop a dispersed workforce of appliance repair technicians.
Motivate employees to meet targets by holding them accountable and providing feedback.
Review metrics and customer feedback data to identify performance opportunities and create action plans.
GE Appliances, a Haier company, unites to create "good things, for life." As the fastest-growing appliance company in the U.S., they're driven by creators, thinkers, and makers who believe anything is possible.
Provide on-site service including preventive maintenance, calibration, installation, and training.
Manage inventory, trip planning, and administrative tasks related to service functions.
Troubleshoot, repair, and calibrate instruments at customer sites within the assigned region.
Anton Paar USA sells and supports Anton Paar's range of high-precision measuring instruments. They are a highly diverse, dynamic, and financially sound company that has grown every year since its start in 1986.
Monitor call center to observe employee demeanor, quality of call, and conformity to company policy and procedures.
Effectively interact with team members that have diverse backgrounds and temperaments, while demonstrating a genuine interest in team members, maintaining open lines of communication and being an advocate for team members.
Pathward is a financial empowerment company increasing financial availability, choice, and opportunity for all through innovators. They are a team of problem solvers and innovators who celebrate the differences and embrace the voices of their employees, customers, partners, and the communities.
Responsible for recruiting, hiring and training technical support teams across our worldwide locations.
Coach team members and foster a culture of inclusion and commitment to personal and professional growth.
Take responsibility for providing time critical updates via our status page and support portal for critical incidents, maintenance windows or product releases.
Granicus provides technology that transforms the Govtech industry by connecting governments and constituents. They offer cloud-based solutions for communications, website design, meeting and agenda management, records management, and digital services to over 5,500 federal, state, and local government agencies.
Oversee daily workflows and processes within the Client Services team.
Provide accurate information to shareholders and client service team members.
Ensure accurate client communications with excellent analytical and problem-solving skills.
SRS Acquiom redefines how complex M&A and loan agency transactions get done with human expertise and technology. They have supported over 10,000 deals worth more than $1.7 trillion since 2007 and are committed to building careers.
Manage a team of service technicians for EV charging station maintenance and repairs.
Maintain positive customer relationships to drive satisfaction.
Work cross-functionally within the organization, utilizing strong communication skills.
InCharge Energy is seeking to accelerate the adoption of electric vehicles by providing comprehensive and scalable charging solutions. They foster a workplace culture of innovation, collaboration, and a shared commitment to a sustainable future.
Lead Level 1-3 Service Desk analysts and engineers, aligning performance with team and career goals
Manage daily support operations, escalations, and SLAs for external client support
Improve service management, processes, automation, and first‑call resolution
Experian is a global data and technology company, powering opportunities for people and businesses around the world. A FTSE 100 Index company listed on the London Stock Exchange, they have a team of 23,300 people across 32 countries and a people-first culture.