Lead the daily work of a 10+ member Support Technician team to deliver strong productivity, quality, and customer experience results.
Improve customer outcomes and team effectiveness by setting clear technician‑level goals and communicating insights.
Build a resilient, high‑performing support organization by recruiting, developing, and retaining talent while growing future support leaders.
Applied Systems is transforming the insurance industry with innovative software and services. They have 40+ years of experience and a culture built on values that make them indispensable to each other.
Troubleshoots and corrects daily disruptions to productivity.
Ensures that the RBS provides a high level of service to the Affiliate operations based on the Statement of Work
Manages the staff operations and administration for the RBS program, including optimizing shift schedules, according to Affiliate needs.
SGS is the world’s leading testing, inspection and certification company. They are recognized as the global benchmark for quality and integrity with 93,000 employees operating a network of 2,600 offices and laboratories, working together to enable a better, safer and more interconnected world.
Oversee branch performance to meet business goals.
Develop a safe work environment and customer satisfaction.
Lead regular sales cadence calls and make joint sales calls.
GHX Industrial, a SunSource company, is a growing and dynamic organization with roots traced back to 1937. They are a value-added distributor and fabricator of industrial gaskets and hoses with offices nationwide, serving refining, petrochemical, oil and gas, OEMs, and mining customers.
Provide technical support of YORK product to customers in regard to installation, application, service problems, and performance issues either by phone or on-site.
Support branch personnel in application and technical information of previous, current, and new products.
Supervise, monitor, and fulfill warranty obligations on the UPG product line.
Bosch invents high-quality technologies and services that spark enthusiasm and enrich people’s lives. Their outstanding Bosch teams around the world enable innovation through connected living, mobility, or industry.
Lead, coach, and mentor a team of Customer Operations Specialists to meet and exceed performance expectations.
Monitor daily workflows and queues to ensure timely, accurate resolution of provider and client inquiries.
Track and analyze team performance against key metrics, including OKRs and productivity KPIs.
Grow Therapy is a technology-powered marketplace that empowers therapists, augments insurance payors, and serves patients in need of mental healthcare. They have raised more than $178mm of funding and have empowered more than ten thousand therapists and hundreds of thousands of clients across the country.
Accelerate and drive revenue acquisition and expansion through value based consultations and demonstrations.
Be the trusted business partner for complex and / or enterprise-type opportunities to help address customer business goals and requirements
Share learning and drive development and enablement opportunities within the Customer Success team
Remote is solving modern organizations’ biggest challenge – navigating global employment compliantly with ease. They make it possible for businesses of all sizes to recruit, pay, and manage international teams. With our core values at heart and future focused work culture, their team works tirelessly on ambitious problems, asynchronously, around the world.
Deliver a positive consumer experience that strengthens brand perception.
Manage inbound consumer calls to diagnose issues and provide solutions.
Use technology effectively to identify products and guide consumers through repairs.
Fortune Brands Innovations, Inc. is an industry-leading home, security and digital products company focused on exciting opportunities within the home, security and commercial building markets. At Fortune Brands, they've transformed their workplace into an environment where smart, ambitious people have the support to reach their fullest potential.
Serve as the direct supervisor of the CS Leads and CSRs on your team.
Provide day-to-day support, subject matter expertise, and coaching for CSRs, motivating and supporting the team to resolve customer concerns.
Drive productivity through contact prioritization via queue management and adherence monitoring.
Minted is an e-commerce company that sells stationery, art, and home decor. They aim to connect independent artists with consumers and offer unique designs. They are a large company that values creativity, innovation, and customer satisfaction, fostering a collaborative and supportive work environment.
Have phone conversations with prospective and current customers to answer questions, set appointments, and schedule service visits
Support technicians by ensuring jobs are properly scheduled and customer information is accurate
Deliver a high level of customer service while representing the Stephen K. Denny brand
Zephyr is a growing platform of local brands in the residential home services industry, spanning HVAC, plumbing, and electrical trades. At Zephyr, they move with purpose—bold in their pursuit of excellence, grounded in transparency, and unified by their commitment to customers, teams, and community.
Manage regional field-based business reporting directly to the Head of Operational CS; manage a team of Area Service Managers to achieve all agreed business objectives and goals.
Implement and deliver a Customer Service strategy that aligns to financial and customer service expectations and objectives.
Be a key driver in delivering the best levels of customer service; manage multiple teams in the delivery of customer service targets and objectives.
Jungheinrich is a top company in the material handling equipment and Intralogistics sectors, offering logistics services. They employ over 14,500 employees, with a strong network of sales consultants and mobile service engineers, providing quality consulting and comprehensive service ensuring customer's peace of mind.
Provide guidance and supervision on installation, commissioning, and training of equipment.
Develop spare parts requirements of existing customers, develop spare parts sales plans and maintain customer relationships.
Provide equipment operation guidance and maintenance technical and hands-on training to customers.
Energy Recovery builds products that help limit global temperature rise, reduce carbon emissions, provide safe drinking water, and bring efficiency and sustainability to a range of industries. They foster a diverse, collaborative work culture, with extensive company benefits that support the overall wellbeing of their staff.
Oversee the RN Reviewer team including one RN Team Lead
Manage the daily timeliness report and ensure all cases meet expected turnaround times
Monitor the nurse productivity reports daily and provide feedback to the nurses, managing performance to ensure consistency
Cohere Health's clinical intelligence platform delivers AI-powered solutions that streamline access to quality care by improving payer-provider collaboration, cost containment, and healthcare economics. They work with over 660,000 providers and handle over 12 million prior authorization requests annually.
Leading the Personal Support and Nursing Management team.
Providing professional knowledge and support to the team.
Supporting daily operations of client services, case management, and human resources.
CarePartners is one of Ontario’s largest accredited home health care providers, providing nursing, personal support, therapy and rehabilitation support services for patients of all ages. They care for approximately 72,000 patients each year in homes, schools, clinics, workplaces and retirement homes, through their 24 locations and 24 nursing clinics.
Oversees four teams, leading, supporting, and developing them to succeed.
Ensures operational excellence through consistent processes, reporting, and communication.
Drives performance, quality, and continuous improvement across all teams.
BlueCross BlueShield of Tennessee has been helping Tennesseans find their own unique paths to good health since 1945. They empower their employees to thrive both independently and collaboratively, creating a collective impact on the lives of their members.
Manage and coordinate service calls, support field technicians.
Ensure smooth communication and timely service delivery.
Maintain strong client relationships and meeting SLAs.
Secur-Serv provides nationwide service and support solutions to companies that value quality, speed, flexibility, and cost control. The company specializes in on-site field services and installation of kiosks, digital signage, document finishing, document imaging, POS terminals, and more.
Leads technical underwriting disciplines for Commercial Lines.
Coaches, trains and mentors internal and external stakeholders on underwriting and related product guidelines, standards and other technical underwriting disciplines.
Analyzes book of business performance and trends and recommends adjustments and responses; reviews changes and compliance requirements and ensures conformance.
Encova Insurance delivers unrivaled service to their customers. Their associates are the heart of their business, contributing to an exceptional culture that fosters professional and personal growth through a collaborative team structure.
Meet or exceed established revenue goals for the Region.
Direct management responsibility for sales Territory Managers, including performance management, skill development, coaching and mentoring of sales technique and territory management.
Manage sales performance of direct reports as it involves opportunity and pipeline development, forecasting and revenue generation.
FUJIFILM Sonosite reinvents how healthcare is delivered with point-of-care ultrasound technology. Fujifilm is globally headquartered in Tokyo with over 70,000 employees across four key business segments of healthcare, electronics, business innovation, and imaging.
Monitor, assess, and address the team’s customer approach and outreach through various sales tools.
Act as a player/coach to maintain both individual and team sales unit and volume goals.
Inspire and create a motivating environment through coaching, mentoring, and enablement.
Kapitus is a direct lender and marketplace providing small businesses with financing. They have a fast-paced culture where teammates need to be self-directed and have an internal motivation to do the right thing, offering great benefits, competitive pay and solid opportunity for growth.
Create stellar interactions with customers by responding to tickets, chats, and phone calls.
Delight customers by proactively managing returns, exchanges, and order fulfillment.
Share customer feedback with teams to continuously improve workwear systems.
TRUEWERK believes craftsmanship is a mindset that should be applied to every endeavor. We value precision, discipline, and a commitment to excellence. Backed by a team of about 50 employees and a strong growth trajectory, they’re building a company – and a culture – grounded in performance, integrity, and continuous improvement.