Develop and maintain comprehensive ServiceNow documentation, including SOPs, runbooks, and knowledge base articles.
Collaborate with program teams and subject matter experts to document platform operations and ITSM processes.
Manage documentation standards, version control, and a knowledge repository to support continuous improvement.
The company is a partner organization that provides technical documentation and support for federal ServiceNow environments. It is a remote-friendly, collaborative team focused on government technology programs.
Produce and maintain SOPs, user guides, and knowledge base articles.
Build and format recurring reports that make data governance transparent.
Follow Section 508 and plain-language standards for accessible documentation.
Skyward is an IT solutions company focused on civic technology and government services. Their culture is people-centered, collaborative, and driven by integrity, compassion, and inquisitiveness.
Create clear, concise, and accurate technical documentation, including user manuals, guides, help files, and white papers.
Collaborate with engineers, product developers, and subject matter experts to ensure technical accuracy and relevance.
Maintain and update documentation, applying document-control and quality standards to support evolving products.
Agile Defense provides adaptive innovation and technology solutions to support U.S. national security and critical civilian missions. The company values a culture built on the 6Hs—Happy, Helpful, Honest, Humble, Hungry, and Hustle—and treats employees as family.
Create and revise content updates for IAM websites and applications, adhering to FSA Style Guide and Section 508 accessibility standards.
Prepare access reports, help desk metrics, environment support documentation, application support materials, and project-related artifacts.
Develop and maintain system security plans, configuration management records, risk and issue logs, schedules, test documentation, and training materials for ATO packages and FISMA compliance.
PingWind is focused on delivering outstanding services to the federal government. The company is an SBA certified Service-Disabled Veteran-Owned Small Business (SDVOSB) with offices in Northern Virginia and Huntsville AL.
Translate complex cybersecurity and technical concepts into clear policies, standards, and procedures.
Create cybersecurity policies, standards, procedures, and guidelines for audit readiness.
Document operational runbooks, engineering processes, and technical architecture.
EVOCS is an IT consulting firm that helps businesses operate effectively through practical expertise and technology solutions. The company has grown into a trusted partner to a growing number of organizations, with a team committed to quality, consistency, and client success.
Collaborate with engineers and product teams to create and maintain documentation for Ping Identity's products and services.
Translate complex technical concepts into clear, user-friendly content with real-life examples and use cases.
Advocate for documentation throughout the software development lifecycle, using AsciiDoc and GitHub in a Docs-as-Code environment.
Ping Identity provides an intelligent, cloud identity platform that enables secure and seamless digital experiences for users. The company is headquartered in Denver, Colorado, serves over half of the Fortune 100, and fosters a culture that values individuality and digital freedom.
Independently create and review complex cybersecurity professional services documents, including Statements of Work and Change Orders.
Coordinate communications between internal stakeholders to ensure accurate and timely delivery of client-facing documents.
Mentor less experienced team members and assist with team process documentation and quality assurance.
GuidePoint Security provides trusted cybersecurity expertise, solutions and services to help organizations minimize risk. With over 1,300 employees, the company is a rapidly growing, privately-held value added reseller with a culture defined by core values, collaboration, and mentorship.
Create all technical documentation from install, configuration, and troubleshooting guides to man pages.
Collaborate with engineering, product, and QA teams to deliver high-quality documentation.
Use text, markdown, images, and diagrams to produce user-oriented content accessible to all experience levels.
We provide the best open source database software, support, and services. Our globally distributed team of over 50 countries offers a collaborative culture with generous benefits.
Support the design and development of data and technology solutions across cloud, on-premises, and government-hosted environments.
Collaborate with architects and engineers to understand mission requirements and translate them into clear technical requirements and solution designs.
Learn and apply established reference architectures, integration patterns, technical standards, and engineering practices.
This position is listed on behalf of a partner company, which manages all applications and next steps. The company is a partner looking for an Associate Solutions Architect based in the United States, contributing to a federal health data modernization initiative.
Create and deliver technical enablement programs, certifications, and hands-on learning experiences for internal teams, customers, and partners.
Develop technical content like solution guides, blogs, whitepapers, and competitive battlecards to drive adoption.
Collaborate with Product Marketing and Product Management to translate product capabilities into customer-ready resources.
Censys delivers real-time Internet intelligence and actionable threat insights to global governments, over 50% of the Fortune 500, and leading threat intelligence providers worldwide. As a leader in Internet Intelligence, it offers a competitive benefits package including equity, health coverage, and flexible PTO.
Create and validate technical content for cloud documentation and developer community programs.
Improve existing guides and provide constructive editorial feedback to content creators.
Develop automated tests and validation processes to ensure documentation accuracy at scale.
A high-growth cloud infrastructure company supporting a global creator community. They foster a collaborative, fast-paced culture with a globally distributed remote team.
Create and update Item Purchase Descriptions (IPDs) through product and market research, validating cataloging data across federal logistics systems.
Research and apply technical standards (ASME, ASTM, ANSI, SAE) and evaluate products for hazardous materials transport classification.
Participate in technical and program meetings, contributing subject-matter expertise and preparing status reports on cataloging throughput.
FWI supports the U.S. General Services Administration by producing and maintaining accurate product purchase descriptions for hardware, security containers, and hazardous materials. The company has been recognized as a 2024 and 2025 Top Workplace by the Washington Post, offering a collaborative environment and growth opportunities.
Craft high-quality technical documentation for complex, cloud-native security capabilities, including configuration guides and API references.
Collaborate with product and engineering teams to translate intricate technical details into user-friendly content.
Drive the development of AI-enabled documentation strategies, including agentic workflows and LLM-ready content practices.
Saviynt's AI-powered identity platform manages and governs access to applications, data, and processes for enterprises. As a high-growth SaaS company with Fortune 500 clients, Saviynt offers a dynamic, collaborative environment focused on innovation and growth.
Gathers, analyzes, and composes technical information for IT documentation.
Conducts research and ensures use of proper technical terminology.
Translates technical information into clear documents for technical and nontechnical personnel.
Horizon Industries Limited is a dynamic IT and Management Consulting firm based in the Washington, DC area. Founded in 1996, it has evolved into a company of highly qualified professionals providing full-cycle IT consulting and management support.
Lead content strategy across the digital support ecosystem, shaping how customers understand and succeed with our products.
Produce clear, accurate, and timely online support content in English, delivering personalized in-product experiences.
Drive analytics and cross-functional partnerships to prioritize, track, and measure content improvements.
LastPass delivers Secure Access Essentials, helping individuals and organizations manage and protect access to AI, applications, and credentials. Trusted by more than 100,000 businesses and millions of users worldwide, LastPass blends strong security with everyday simplicity.