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US

  • Administer and maintain the Genesys CX Cloud platform, including users, roles, skills, queues, permissions, and system configurations.
  • Own dialer configuration, multi-channel campaign management, pacing, and compliance settings to ensure operational performance aligns with strategic business initiatives.
  • Lead workforce management configuration and optimization, including forecasting, scheduling, intraday management, and adherence tracking for a blended contact center environment.

20 jobs similar to Genesys WFM/Dialer Manager Remote Operations – Loan Servicing

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North America Europe Unlimited PTO

  • Lead Craft’s FedRAMP readiness program — defining the roadmap, owning the ATO timeline, and driving execution across engineering and security stakeholders.
  • Design and implement AWS GovCloud architecture that meets FedRAMP Moderate and High requirements.
  • Translate NIST 800-53 Rev. 5 controls into concrete, auditable, and continuously enforced technical implementations — not just documentation.

Craft is the leader in supplier risk intelligence, enabling enterprises to discover, evaluate, and continuously monitor their suppliers at scale. They are a post-Series B high-growth technology company backed by top-tier investors in Silicon Valley and Europe, headquartered in San Francisco with hubs in Seattle and Warsaw.

Global

  • Own the product roadmap and prioritize features.
  • Write market requirements documents that effectively communicate requirements.
  • Research, gather, and define product requirements from discussions.

Tech Tammina LLC is a staffing company. Employee size and culture information is not described in this job posting.

UK

  • Own and evolve Prolific's application security strategy, from hands-on testing to scaling secure development practices.
  • Act as the go-to application security expert, partnering with engineering leadership to balance risk and velocity while building tooling and processes.
  • Mentor an AppSec engineer, lead security reviews, manage vulnerabilities, and ensure the platform stays ahead of modern threats.

Prolific is building the human data infrastructure that provides high-quality, ethically sourced human behavioral data for AI development. The company is mission-driven, at the forefront of AI innovation, and fosters a remote, impactful culture.

$150,000–$170,000/yr
US

  • Partner with cross-functional stakeholders to influence product strategy and identify customer friction points.
  • Coach managers to ensure team success and define KPIs and operational strategy for the customer experience organization.
  • Collaborate on internal processes and handle high-visibility customer escalations.

Found provides business banking accounts and automated tax and expense tracking tools for self-employed individuals and small business owners. The company emphasizes a mission-driven culture and is building a supportive team focused on diversity, equity, and inclusion.

$136,000–$160,000/yr
US

  • Meet with potential customers, deeply understand their problems, and assess whether or not Webflow is a good fit
  • Build a sales pipeline with heavy outbound focus
  • Drive the full sales cycle from identifying new prospects to close

Webflow is building the world’s leading AI-native Digital Experience Platform as a remote-first company built on trust, transparency, and creativity. They empower teams to design, launch, and optimize for the web without barriers, with the goal to bring development superpowers to everyone.

US

  • Craft a contact center vision and strategy that’s aligned with tech and operational leaders
  • Create a digital-first strategy shifting call volume intelligently towards digital channels for maximum impact and ROI
  • Partner closely with engineering to drive the creation, planning, prototyping, and development of products and features in support of key product metrics and goals

Lendbuzz is a fintech startup founded in 2015 by MIT alumni, using machine learning to revolutionize vehicle financing and change the way deserving borrowers access credit. They are in full scale-up mode with backing from great investors, having recently raised their Series D and value independent and critical thinking.

US

  • Evaluate existing engagements and platforms to identify candidates for productization, develop business cases, and own the ongoing management of launched offerings.
  • Lead the product innovation lifecycle end-to-end from opportunity identification through validation, concept definition, productization, go-to-market readiness, and ongoing offering management.
  • Conduct market research and competitive analysis, define offering concepts and value propositions, and develop business cases for executive investment decisions.

Altarum is a nonprofit organization focused on improving the health of individuals with fewer financial resources and populations disenfranchised by the health care system. It combines expertise in public health, research, policy, and technology to design and implement solutions primarily for federal and state governments, featuring a collaborative culture.

$200,000–$275,000/yr
US

  • Lead the US payer marketing strategy for assigned products.
  • Continuously analyze and adapt to the evolving payer landscape.
  • Develop payer value narratives based on clinical and economic evidence.

Jobgether uses an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. They identify the top-fitting candidates and share this shortlist directly with the hiring company.

$115,000–$150,000/yr

  • You will personally own the Intelligence Engine -- Scoring & Activation and the behavioral scoring algorithms that power user-facing activation across B2C and B2B.
  • You will own the entire ML Pipeline Architecture, from data ingestion and feature stores to model training, evaluation, deployment, monitoring, and retraining triggers.
  • You will be responsible for LLM Integration & Optimization, integrating, fine-tuning, and deploying large language models for contextual inference, personalization, and behavioral pattern recognition.

Gesture is a fast-growing tech company using AI, machine learning, and intelligent logistics to power a unique platform that connects people and brands through real-world, tangible experiences. Inside their NYC headquarters, you'll find an environment that moves with the pace and precision of Silicon Valley but with the heart of something far greater.

Global Unlimited PTO

  • Run influencer discovery and help build creator shortlists
  • Reach out to creators using approved messaging and track responses
  • Support campaign delivery from brief to launch

They are a tight-knit team of creative, data-driven people, continuously building services and partnering with the world’s largest brands. They value great work with talented, innovative and driven people, making meaningful connections with like-minded creatives along the way!

Global

  • Ensuring clients and partners are delivered and supported with the highest quality fault detection and diagnostics product.
  • Collaboratively completing onboarding projects and communicating timelines and milestones.
  • Conducting onboarding activities such as installing Data Collection Services, Discovery of data and organize for Digital Building Engineers.

iCIMS is a software company. We are a close knit, passionate environment where communication is key, and the learning experience is invaluable.

$80,000–$150,000/yr
US

  • This role leverages client analytics and insights to formulate hypotheses that inform recommended business strategies.
  • Presents hypotheses and recommended business opportunities and solutions to senior and executive leadership.
  • Responsible for developing and driving an operational plan based on client insights and ensures the execution of consumer client initiatives that are in accordance with business strategies.

KeyCorp is committed to helping clients, colleagues, and communities thrive. They have a flexible, inclusive work environment, challenging projects, and accessible leaders, with opportunities to grow in your position and career.

US Unlimited PTO

  • Define the vision, structure, and standards for the Account Management function.
  • Lead and develop a high-performing team of Account Managers.
  • Oversee customer health across the full Account Management portfolio.

Victorious redefines the role SEO plays in building a thriving business. Their core belief informs everything we do, and they have a people-first ethos permeates every aspect of our company.

US

  • Support pricing and packaging initiatives by analyzing data and applying established frameworks.
  • Assist in the execution of product and service launches and partner with cross-functional stakeholders.
  • Monitor project progress, identify risks, and contribute to process improvements.

Blueprint is a technology solutions firm headquartered in Bellevue, Washington. They leverage cutting-edge technology to create additional revenue streams and new lines of business, with teams that have unique perspectives and years of experience across multiple industries.

$190,000–$230,000/yr
US Unlimited PTO 14w maternity 14w paternity

  • Own security posture, compliance programs, and audit readiness.
  • Lead all IT functions supporting corporate and program needs.
  • Provide guidance and escalation support for IT hardware/software issues as needed.

Red Cell Partners is an incubation firm building and investing in rapidly scalable technology-led companies. They bring revolutionary advancements to market in healthcare, cyber, and national security and are united by a shared sense of duty.

$31,200–$52,000/yr
US

  • Prepare accurate tax returns for LLCs and S Corporations.
  • Collect, organize, and input financial data into tax software.
  • Assist with onboarding new clients, ensuring a smooth transition.

KSA Tax Partners, LLC is a woman-owned, fully virtual accounting firm dedicated to empowering women business owners by not only filing their tax returns but helping them truly understand their finances. We limit our client base and provide year-round service, ensuring a consistent and stable work environment.

$38,000–$44,000/yr
Canada Unlimited PTO

  • Research target institutions, programs, and stakeholders to understand organizational structure.
  • Initiate outbound conversations via phone, email, LinkedIn, and other channels to engage stakeholders.
  • Challenge prospects respectfully when their current approach is unlikely to drive real employment outcomes.

Jobscan empowers job seekers to land more interviews with AI and has helped millions of job seekers in 100+ countries. They are a fast-growing startup that has thrived for 11 years as a 100% self-funded company, achieving consistent profitability and rapid growth without VC investment.

US

  • Understand business challenges and run discovery sessions with customers to define solution prototypes.
  • Build and present customized demos and articulate the business value of the Sigma platform to all organizational levels.
  • Participate in RFP/RFI responses, maintain technical certifications, and manage multiple customer engagements concurrently.

Sigma is a cloud-native business intelligence and AI apps platform that connects directly to cloud data warehouses. It is a modern, data-first company with a flexible work policy and dog-friendly offices, having recently raised $200M in Series D funding.

$65,000–$70,000/yr
US

  • Communicate with our customers to identify their needs and help them establish their 401(k) plans
  • Educate, guide, and inform our newly signed customers about the choices they have to help their employees save for retirement
  • Work cross-functionally within our organization (specifically with sales and account management) to make sure customer needs are met

Human Interest aims to provide all workers access to retirement benefits. They're a high-growth fintech company changing the retirement industry.

$161,500–$236,250/yr
US Unlimited PTO

  • Lead drafting, review, and negotiation of customer-facing commercial agreements.
  • Partner with Sales, Revenue, Partnerships, Security, and other business teams to support deal execution.
  • Advise stakeholders on legal and commercial risk in a practical way.

Zip is the AI platform for enterprise procurement, built for humans and agents working together. They orchestrate procurement across teams, tools, and suppliers with the help of AI agents, helping companies secure resources to innovate faster. Zip's team includes product leaders from Apple, Airbnb, and Meta, as well as former procurement leaders.